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How do I merge clients in my list?
It is good practice for all TaxCalc users to work from a single database. Previous versions of the program have allowed multiple installations to exist however going forward to fully take advantage of new and forthcoming modules and products it is highly advantageous to work from a single...
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26 May, 2021
Views: 610
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Scaling TaxCalc on High resolution (HiDPI) Displays
In some cases high resolution (also known as HiDPI) displays may not display as intended. This problem is exacerbated on physically smaller Hi resolution displays normally found on tablets and laptops. TaxCalc are working to address this with the forthcoming implementation of a new toolset that...
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01 Dec, 2017
Views: 606
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How do I fix a tax return that prints as gibberish?
If your tax return prints as gibberish after the first few pages, you can fix this by following these instructions: Windows 10 In the Search box next to the Start button, enter Services and Printers. Press Return. Right-click on the relevant printer. Click on Printer properties. Click on...
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28 Dec, 2018
Views: 597
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Message from TaxCalc - Cannot replace the file (when printing/previewing or saving a PDF)
If you receive a message similar to the following when creating a PDF or previewing one, it means that there is an illegal character at the end of the company name. The character(s) normally show as a space and are most often carriage returns caused by copying and pasting the company...
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15 Jul, 2022
Views: 561
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Will my annual subscription include any updates?
TaxCalc will include software updates regularly that are downloaded from the internet. This will include improved stability to the product and any new additional functionality that may have been added. The application will check for updates and licence terms each time it starts up on the computer....
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18 Mar, 2016
Views: 499
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Missing checkboxes and radio buttons using the Windows version of TaxCalc (Parallels under OS-X)
Some users report that checkboxes and radio buttons can be missing when using TaxCalc on a Mac under Parallels To resolve this issue MacLook needs to be disabled. If coherence mode is used, this must be exited first. Right click on the Parallels Desktop icon in the dock Select view Change...
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29 Mar, 2017
Views: 489
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External connections into the TaxCalc database
In line with our EULA TaxCalc does not permit third party software to insert, delete, interrogate, or in any way interact with the data held within the TaxCalc database. Whilst it is technically possible to connect to a TaxCalc database, outside of the application, it is not an area we can support...
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27 Sep, 2018
Views: 486
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How do I view, modify or import old CT600 returns? (Business users)
If you want to open a CT600 return made in an earlier version of TaxCalc, first try to open the file in TaxCalc using File > Open. TaxCalc 2007 To view a return prepared in TaxCalc 2007, check that you have the final release of the software (version 7.10.08): Go to Help > About...
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03 Aug, 2020
Views: 480
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Connecting to the internet through a mobile phone hotspot
There are times when your normal network may not be available. The local version of TaxCalc only needs an internet connection when filing/submitting or upgrading the licence/program. The CloudConnect version of TaxCalc requires an internet connection to function. This article will help you get...
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15 Feb, 2018
Views: 479
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How do I synchronize my system date and time to use authentication applications
With the recent introduction of additional layers of security, 2 factor authentication (2FA) can now be enabled for access to TaxCalc. Due to the way the code is generated the time and date on the machine accessing TaxCalc and the time and date on the device providing authentication need to be...
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07 Oct, 2021
Views: 476
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My update gets stuck at a certain percentage - what do I do?
TaxCalc issues updates to users throughout the year and users will usually run through the below process to complete the update. Open TaxCalc and log in with the admin username and password (if login is enabled). Under Notifications, expand the option for Update Available where you will see a...
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27 Dec, 2019
Views: 473
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The TaxCalc installer file has been quarantined
On occasion the TaxCalc installer file may falsely be identified as a virus or a file that contains malware. Your Antivirus will then automatically remove or quarantine these files. You will need to update your Antivirus settings to allow the file to be restored or re-downloaded. In some...
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19 Aug, 2021
Views: 459
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Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
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27 Dec, 2019
Views: 446
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Absolute file path error message
To fix, please follow the below instructions. Windows 10: Go to C:\TaxCalcHub\PostgreSQL\9.4\Data Delete the file “postmaster.pid” Open Task Manager Right click the column header (where it states name CPU memory etc) Tick the option “Command Line” Find in the process list the...
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13 Apr, 2016
Views: 438
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How do I update the TaxCalc software on a computer that is not connected to the Internet?
The TaxCalc software cannot be updated if your computer is not connected to the internet, as it requires an active connection to download the relevant plugins and detect the correct licence.
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02 Mar, 2018
Views: 434
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