|
ENV LoadIdData when starting TaxCalc from a users profile in a Hosted environment.
The following error may occur when TaxCalc is updated in a Hosted environment. If the update is not applied under the Administrator account, users may encounter the following error message on startup. If the update has not been applied by the Administrator, run the latest installer...
|
|
04 Nov, 2022
Views: 829
|
|
|
On my Mac TaxCalc opens then immediately closes with an error message.
The message "This program is not compatible with your Mac" may be shown when you try to start TaxCalc. This behaviour will be seen if you are trying to run TaxCalc for the Mac on a version of OS-X that is not supported by TaxCalc. TaxCalc needs OS-X 10.11 (El Capitan) or greater in order to...
|
|
28 Dec, 2018
Views: 812
|
|
|
When I try to download TaxCalc I get "page cannot be displayed" or "SSL received a record that exceeded the maximum permissible length"
Some users have reported problems trying to download TaxCalc, with the following errors. Users with Internet Explorer may get: This page can't be displayed. Make sure the web address https://www.taxcalc.com is correct. Look for the page with your search engine. Refresh the page in a few...
|
|
13 Jan, 2017
Views: 806
|
|
|
Installing TaxCalc under WINE on Linux
TaxCalc have released a native Linux version of the program and we recommend any customer using Linux to use it. TaxCalc are unable to provide assistance with using our product under WINE Please see our article Will TaxCalc run on Linux? for more details.
|
|
10 Jan, 2019
Views: 805
|
|
|
I am running a Linux machine, how do i send error logs?
If an issue is encountered using the TaxCalc program on a Linux based system, logs will be required to investigate further. Please ensure you send the required logs via email to support@taxcalc.com. HealthCheck If the TaxCalc program is able to open, select Help > Send HealthCheck to TaxCalc...
|
|
10 May, 2021
Views: 802
|
|
|
How do I fix a tax return that prints as gibberish?
If your tax return prints as gibberish after the first few pages, you can fix this by following these instructions: Windows 10 In the Search box next to the Start button, enter Services and Printers. Press Return. Right-click on the relevant printer. Click on Printer properties. Click on...
|
|
28 Dec, 2018
Views: 777
|
|
|
Linux TaxCalcHub Shortcut Reconfiguration
Amending the TaxCalc application shortcut to enable correct display and startup. This knowledge-based article will assist with tax returns appearing blank and also start-up issues while operating on the CloudConnect. Step 1 - Enabling the text file to launch: Download the attached file,...
|
|
09 Mar, 2023
Views: 762
|
|
|
Get TaxCalc 2004 working on Windows 7, 8 or 10
Install the program as normal (download can be found here TaxCalc 2004) NOTE - Do not choose to run the program when the installer finishes. Right hand Click on the TaxCalc 2004 Icon which should now be on the desktop Click Troubleshoot Compatibility. The compatibility troubleshooter should...
|
|
11 Sep, 2018
Views: 734
|
|
|
TaxCalcHub.exe – Bad Image C:\\WINDOWS\SYSTEM21\VCRUNTIME140.dll & MSVCP140.dll
If the following messages appear when trying to run the TaxCalc application for the first time on a new Windows 10 or 11 PC, the below steps can be used to fix the issue: Click OK until there are no further 140.dll errors showing (there may be a total of x4 .dll errors): Right...
|
|
21 Dec, 2023
Views: 706
|
|
|
My update gets stuck at a certain percentage - what do I do?
TaxCalc issues updates to users throughout the year and users will usually run through the below process to complete the update. Open TaxCalc and log in with the hub admin username and password (if login is enabled). Under Notifications, expand the option for Update Available where you will see...
|
|
23 Oct, 2024
Views: 693
|
|
|
External connections into the TaxCalc database
In line with our EULA TaxCalc does not permit third party software to insert, delete, interrogate, or in any way interact with the data held within the TaxCalc database. Whilst it is technically possible to connect to a TaxCalc database, outside of the application, it is not an area we can support...
|
|
27 Sep, 2018
Views: 678
|
|
|
When exporting to Microsoft Word or Excel, it offers to save the file but will not open the Office application automatically
In a number of places in TaxCalc, you can export a document to an MS Office application such as Word or Excel. When this happens on a computer running Microsoft Office 2007 onwards, Office will automatically open the document after selecting this option. However, Office Starter Edition does...
|
|
18 Mar, 2016
Views: 677
|
|
|
Cannot connect to Database - AVG Firewall
The AVG Firewall may block the connection to the TaxCalc database. If TaxCalc was working previously and nothing else has changed apart from AVG being updated. Then you will need to make a simple configuration change. This is the error message given by TaxCalc ; Open AVG then select MENU...
|
|
16 Mar, 2020
Views: 676
|
|
|
Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
|
|
27 Dec, 2019
Views: 643
|
|
|
Will my annual subscription include any updates?
TaxCalc will include software updates regularly that are downloaded from the internet. This will include improved stability to the product and any new additional functionality that may have been added. The application will check for updates and licence terms each time it starts up on the computer....
|
|
18 Mar, 2016
Views: 634
|
|
Cookie Settings