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Error message: You do not have permission to access this application (individual users)
When opening TaxCalc you may receive the following Access Permission message when attempting to select any of the tax years: This error is likely caused by permission issues. To check this, complete the below steps: Close TaxCalc. Right-click on the TaxCalc icon. Choose Run as...
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28 Mar, 2017
Views: 908
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I get the message "Network Connection required" when using a Mac but I do have a network connection
Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown Network Connection required Press [OK] when your network connection...
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18 Mar, 2016
Views: 906
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I am running a Linux machine, how do i send error logs?
If an issue is encountered using the TaxCalc program on a Linux based system, logs will be required to investigate further. Please ensure you send the required logs via email to support@taxcalc.com. HealthCheck If the TaxCalc program is able to open, select Help > Send HealthCheck to TaxCalc...
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10 May, 2021
Views: 906
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Should I pick "Just me" or "All users" on this computer when I install TaxCalc
During the installation process Individual and Standalone Pro users are asked whether the installation should be for Just Me or All Users, the only difference in either case is where the database is stored. Picking Just me means the database will be stored in the users appdata folder structure ...
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18 Mar, 2016
Views: 889
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On my Mac TaxCalc opens then immediately closes with an error message.
The message "This program is not compatible with your Mac" may be shown when you try to start TaxCalc. This behaviour will be seen if you are trying to run TaxCalc for the Mac on a version of OS-X that is not supported by TaxCalc. TaxCalc needs OS-X 10.11 (El Capitan) or greater in order to...
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28 Dec, 2018
Views: 849
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Installing TaxCalc under WINE on Linux
TaxCalc have released a native Linux version of the program and we recommend any customer using Linux to use it. TaxCalc are unable to provide assistance with using our product under WINE Please see our article Will TaxCalc run on Linux? for more details.
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10 Jan, 2019
Views: 841
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When I try to download TaxCalc I get "page cannot be displayed" or "SSL received a record that exceeded the maximum permissible length"
Some users have reported problems trying to download TaxCalc, with the following errors. Users with Internet Explorer may get: This page can't be displayed. Make sure the web address https://www.taxcalc.com is correct. Look for the page with your search engine. Refresh the page in a few...
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13 Jan, 2017
Views: 841
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How do I fix a tax return that prints as gibberish?
If your tax return prints as gibberish after the first few pages, you can fix this by following these instructions: Windows 10 In the Search box next to the Start button, enter Services and Printers. Press Return. Right-click on the relevant printer. Click on Printer properties. Click on...
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28 Dec, 2018
Views: 818
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My update gets stuck at a certain percentage - what do I do?
TaxCalc issues updates to users throughout the year and users will usually run through the below process to complete the update. Open TaxCalc and log in with the hub admin username and password (if login is enabled). Under Notifications, expand the option for Update Available where you will see...
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23 Oct, 2024
Views: 816
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TaxCalcHub.exe – Bad Image C:\\WINDOWS\SYSTEM21\VCRUNTIME140.dll & MSVCP140.dll
If the following messages appear when trying to run the TaxCalc application for the first time on a new Windows 10 or 11 PC, the below steps can be used to fix the issue: Click OK until there are no further 140.dll errors showing (there may be a total of x4 .dll errors): Right...
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21 Dec, 2023
Views: 808
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Cannot connect to Database - AVG Firewall
The AVG Firewall may block the connection to the TaxCalc database. If TaxCalc was working previously and nothing else has changed apart from AVG being updated. Then you will need to make a simple configuration change. This is the error message given by TaxCalc ; Open AVG then select MENU...
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16 Mar, 2020
Views: 771
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Get TaxCalc 2004 working on Windows 7, 8 or 10
Install the program as normal (download can be found here TaxCalc 2004) NOTE - Do not choose to run the program when the installer finishes. Right hand Click on the TaxCalc 2004 Icon which should now be on the desktop Click Troubleshoot Compatibility. The compatibility troubleshooter should...
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11 Sep, 2018
Views: 770
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Error Updating Database VAT, Accounts and Practice users
Resolution for Error Updating Database for; Individual, Partnership and Limited Company, Tax and VAT modules. Individual, Partnership and Limited Company, Tax, Accounts and or VAT modules. Practice (Standalone or Network) Restoring from backup file. ...
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03 Jan, 2023
Views: 732
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Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
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27 Dec, 2019
Views: 729
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Installing Adobe Reader on Linux
Adobe Reader is not included in Linux builds as most distributions do have a program capable of rendering pdf documents. For instance, Ubuntu ships with Document Viewer and this will display pdf documents created with TaxCalc. However it is possible that some documents may not be rendered by 3rd...
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08 Jul, 2015
Views: 714
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