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Failed to Collect Package
When TaxCalc is installed, it does a base install of the program, and will then collect additional packages (if required) during the setup/configuration stages. If there is a problem collecting these additional packages, the following information screen will be shown. This is likely to be...
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12 Apr, 2016
Views: 552
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Will TaxCalc run on 64-bit operating systems?
TaxCalc will run just as well on 32 bit or 64 bit variants of any of our supported Windows Operating Systems. All supported versions of the Mac and Linux Operating systems are 64 bit. If you do experience any problems running TaxCalc, please contact Support via email or phone and we will be...
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26 Aug, 2016
Views: 551
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How do I merge clients in my list?
It is good practice for all TaxCalc users to work from a single database. Previous versions of the program have allowed multiple installations to exist however going forward to fully take advantage of new and forthcoming modules and products it is highly advantageous to work from a single...
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26 May, 2021
Views: 535
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Message from TaxCalc - Cannot replace the file (when printing/previewing or saving a PDF)
If you receive a message similar to the following when creating a PDF or previewing one, it means that there is an illegal character at the end of the company name. The characters normally show as a space and are most often carriage returns caused by copying and pasting the company name. ...
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17 Oct, 2019
Views: 519
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Missing checkboxes and radio buttons using the Windows version of TaxCalc (Parallels under OS-X)
Some users report that checkboxes and radio buttons can be missing when using TaxCalc on a Mac under Parallels To resolve this issue MacLook needs to be disabled. If coherence mode is used, this must be exited first. Right click on the Parallels Desktop icon in the dock Select view Change...
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29 Mar, 2017
Views: 476
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Will my annual subscription include any updates?
TaxCalc will include software updates regularly that are downloaded from the internet. This will include improved stability to the product and any new additional functionality that may have been added. The application will check for updates and licence terms each time it starts up on the computer....
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18 Mar, 2016
Views: 471
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External connections into the TaxCalc database
In line with our EULA TaxCalc does not permit third party software to insert, delete, interrogate, or in any way interact with the data held within the TaxCalc database. Whilst it is technically possible to connect to a TaxCalc database, outside of the application, it is not an area we can support...
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27 Sep, 2018
Views: 453
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My update gets stuck at a certain percentage - what do I do?
TaxCalc issues updates to users throughout the year and users will usually run through the below process to complete the update. Open TaxCalc and log in with the admin username and password (if login is enabled). Under Notifications, expand the option for Update Available where you will see a...
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27 Dec, 2019
Views: 447
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Database and linked files explained (Professional)
TaxCalc can now provide you with either a stand-alone or network installation set-up. If you’re using a stand-alone version, you have the option to store your returns either in a local database or in regular files, much like previous editions of TaxCalc. You can still open TaxCalc 2013...
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17 Oct, 2019
Views: 435
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Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
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27 Dec, 2019
Views: 428
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How do I view, modify or import old CT600 returns? (Business users)
If you want to open a CT600 return made in an earlier version of TaxCalc, first try to open the file in TaxCalc using File > Open. TaxCalc 2007 To view a return prepared in TaxCalc 2007, check that you have the final release of the software (version 7.10.08): Go to Help > About...
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03 Aug, 2020
Views: 424
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How do I update the TaxCalc software on a computer that is not connected to the Internet?
The TaxCalc software cannot be updated if your computer is not connected to the internet, as it requires an active connection to download the relevant plugins and detect the correct licence.
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02 Mar, 2018
Views: 422
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Not a valid Win32 application when trying to install TaxCalc
On occasion users may encounter the following message when trying to load TaxCalc Not a valid Win32 appplication This error normally indicates that the file is corrupt. This is likely because the file had a problem downloading. Delete the file and re-download it. if the problem persists...
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18 Mar, 2016
Views: 414
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Connecting to the internet through a mobile phone hotspot
There are times when your normal network may not be available. The local version of TaxCalc only needs an internet connection when filing/submitting or upgrading the licence/program. The CloudConnect version of TaxCalc requires an internet connection to function. This article will help you get...
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15 Feb, 2018
Views: 412
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Absolute file path error message
To fix, please follow the below instructions. Windows 10: Go to C:\TaxCalcHub\PostgreSQL\9.4\Data Delete the file “postmaster.pid” Open Task Manager Right click the column header (where it states name CPU memory etc) Tick the option “Command Line” Find in the process list the...
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13 Apr, 2016
Views: 410
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