|
How do I use a VPN to access TaxCalc remotely?
The best way to use TaxCalc across multiple locations is likely to be via a virtual private network (VPN). A VPN allows you to connect securely from a remote location back to a central location. Once connected, you can access most or all of the facilities of that central point (subject to...
|
|
26 Sep, 2016
Views: 554
|
|
|
Retired Operating Systems
From time to time, it becomes necessary for TaxCalc to cease supporting certain versions of computer operating systems. Usually, these are for reasons such as the developer of that operating system stops providing support or security updates. When our official support stops, we stop testing the...
|
|
04 Sep, 2018
Views: 547
|
|
|
Installing TaxCalc under WINE on Linux
TaxCalc have released a native Linux version of the program and we recommend any customer using Linux to use it. TaxCalc are unable to provide assistance with using our product under WINE Please see our article Will TaxCalc run on Linux? for more details.
|
|
10 Jan, 2019
Views: 546
|
|
|
Cloud Database Server Downtime
Scheduled maintenance downtime TaxCalc will perform essential maintenance upgrades wherever possible within the following scheduled periods, during which the servers and service will be unavailable (i.e. 'downtime'): From 2100 hours on the 15th of every month until 0300 hours on the 16th of...
|
|
23 Apr, 2018
Views: 536
|
|
|
What are the advantages to my practice of using a networked version of TaxCalc, rather than multiple standalone versions?
There are a number of advantages to running a network version over multiple standalone installs: All clients are in one place. There is increased visibility and accountability across the Practice. The Client Hub becomes a complete record of the Practice's clients. Reports show a true...
|
|
18 Mar, 2016
Views: 499
|
|
|
What has happened to manually adjusting the font size in Client Hub
In previous versions of TaxCalc it was possible to change the size of the text on Client Hub by going to View > Text Size. This has now been changed and the application will automatically set the font size based on the display settings on your machine. This has been designed so that the user...
|
|
20 Mar, 2017
Views: 498
|
|
|
How to use Steps Recorder to help support resolve an issue
Steps recorder (or problem steps recorder) is a handy tool built in to Windows7, 8 and 10 to help support technicians resolve issues on remote machines If you are encountering an issue and need to walk a technician through the steps then recording the process in steps recorder can be very...
|
|
18 Mar, 2016
Views: 492
|
|
|
"Restore Error" shown when trying to restore a database through the Hub
On occasion when users are restoring a database through the hub, the following error can occur. Restore Status Restore Error - The database restore has failed as the backup file cannot be read. This could be a result of a network connection error or possibly a hardware issue, please check and...
|
|
07 Sep, 2018
Views: 485
|
|
|
How do I fix a tax return that prints as gibberish?
If your tax return prints as gibberish after the first few pages, you can fix this by following these instructions: Windows 10 In the Search box next to the Start button, enter Services and Printers. Press Return. Right-click on the relevant printer. Click on Printer properties. Click on...
|
|
28 Dec, 2018
Views: 483
|
|
|
I get the message "Network Connection required" when using a Mac but I do have a network connection
Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown Network Connection required Press [OK] when your network connection...
|
|
18 Mar, 2016
Views: 482
|
|
Cookie Settings