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Technical
TaxCalc 2010 and 2009 will not install or open in Windows 8 or Windows 10
if you are using a Windows account on Windows 8, TaxCalc 2009 and 2010 may not function. When you configure a user account in Windows 8 it will ask you to set up the user as a Windows Account.This type of account allows you to sync between PC's, log in to cloud accounts like Skydrive and the...
rating 11 Sep, 2018 Views: 608
Performing a custom installation of TaxCalc (advanced users only)
With the release of TaxCalc for the 2016 year, TaxCalc have included some advanced options when installing the network version of the program for the first time. These options include the ability to customise the installation location of the TaxCalc program and the database engine (PostgreSQL) to...
rating 27 Feb, 2017 Views: 602
"Cannot open the database" message is received after TaxCalc is installed on an additional machine
This message may be shown when trying to connect to a remote database from a workstation: Note: The blank area in the error dialog above will have a machine’s name listed. If this happens then it is likely an issue with the firewall settings on one (or both) machines. Amending your...
rating 18 Mar, 2016 Views: 600
Should I pick "Just me" or "All users" on this computer when I install TaxCalc
During the installation process Individual and Standalone Pro users are asked whether the installation should be for Just Me or All Users, the only difference in either case is where the database is stored. Picking Just me means the database will be stored in the users appdata folder structure ...
rating 18 Mar, 2016 Views: 590
Installing TaxCalc under WINE on Linux
TaxCalc have released a native Linux version of the program and we recommend any customer using Linux to use it. TaxCalc are unable to provide assistance with using our product under WINE Please see our article Will TaxCalc run on Linux? for more details.
rating 10 Jan, 2019 Views: 567
What are the advantages to my practice of using a networked version of TaxCalc, rather than multiple standalone versions?
There are a number of advantages to running a network version over multiple standalone installs: All clients are in one place. There is increased visibility and accountability across the Practice. The Client Hub becomes a complete record of the Practice's clients. Reports show a true...
rating 18 Mar, 2016 Views: 559
"Restore Error" shown when trying to restore a database through the Hub
On occasion when users are restoring a database through the hub, the following error can occur. Restore Status Restore Error - The database restore has failed as the backup file cannot be read. This could be a result of a network connection error or possibly a hardware issue, please check and...
rating 07 Sep, 2018 Views: 544
How to use Steps Recorder to help support resolve an issue
Steps recorder (or problem steps recorder) is a handy tool built in to Windows7, 8 and 10 to help support technicians resolve issues on remote machines If you are encountering an issue and need to walk a technician through the steps then recording the process in steps recorder can be very...
rating 18 Mar, 2016 Views: 535
What has happened to manually adjusting the font size in Client Hub
In previous versions of TaxCalc it was possible to change the size of the text on Client Hub by going to View > Text Size. This has now been changed and the application will automatically set the font size based on the display settings on your machine. This has been designed so that the user...
rating 20 Mar, 2017 Views: 526
I get the message "Network Connection required" when using a Mac but I do have a network connection
Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown Network Connection required Press [OK] when your network connection...
rating 18 Mar, 2016 Views: 523

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