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Technical
How do I import a return between non-consecutive years?
If you can't access a copy of the previous year’s tax return prepared in TaxCalc but do have a copy of a return from an earlier year, you may wish to bring this forward to the current year to retain personal information, basic entries and HMRC filing credentials. You can only directly...
rating 18 Oct, 2019 Views: 22320
Cannot connect to database error message appears when starting TaxCalc
If TaxCalc loses contact with, or has never been able to connect to a database, you will receive a similar message to the below: This means that the connection to the database cannot be established. To resolve, you will need to know whether TaxCalc works on the server machine (the machine...
rating 09 Oct, 2019 Views: 19883
Why can't I print my document or create a PDF?
If you're having problems printing or creating a PDF this could be due to a problem with the installation or configuration of the default PDF reader. If you're using TaxCalc 2015 or newer you can switch to TaxCalc Viewer instead. For more information read How do I enable TaxCalc Viewer? If your...
rating 28 Dec, 2018 Views: 19664
Moving TaxCalc to a new computer (Individual, Partnership and Limited Company users)
On the Old PC Before starting you should know the location of the data files. Start the TaxCalc program and select a file within an appropriate year. The file location will be shown in the ‘File Info’ at the bottom of the screen. ​ In the example shown above, the...
rating 19 Aug, 2019 Views: 17895
"Can't open this file. There's a problem with the file format" when trying to print preview in TaxCalc using Windows 8/8.1
You might get the following error message instead of a pdf preview window when printing from TaxCalc using Windows 8 or 8.1: Can't Open this file. There's a problem with the file format This could be caused by one of two issues: Adobe Reader isn't installed. Adobe Reader isn't the latest...
rating 28 Oct, 2015 Views: 14834
How do I send my tax return to TaxCalc?
In some cases when you have a query, the TaxCalc support team may need to look at the entries on your return. You can send the return by following these steps: Open the tax return. Click on Help in the top menu. Click on Send Return to TaxCalc. Complete your details for Your name, Your...
rating 19 Sep, 2018 Views: 13968
How do I download TaxCalc?
To download and install TaxCalc on a new computer, or update it on a computer that already uses TaxCalc, we recommend viewing our video tutorial shown below: Alternatively please follow these written steps: Go to the TaxCalc website. Click on Log in and enter your email address and...
rating 11 Mar, 2019 Views: 12788
Moving TaxCalc to a new computer (Practice user – standalone)
Moving TaxCalc to a new PC is a four-step process (see below). The instructions are broadly the same whether you use the SQLite database or Postgres but any differences are noted. If you store tax returns outside the database, contact our Support team before continuing. 1. Make a backup (old...
rating 21 Mar, 2019 Views: 10728
How do I configure my firewall software?
To allow TaxCalc to access the internet you may have to configure your firewall software. Follow the steps for your particular firewall. AVG Internet Security Delete the application rule for TaxCalc, then grant access the next time you're asked: Close TaxCalc. Open AVG Internet Security. ...
rating 09 Oct, 2019 Views: 9306
TaxCalc Crashes during installation or Update to Version 6 or later
For security and functionality reasons, TaxCalc have upgraded some of the components used in the program. In a small number of cases the graphics drivers used on some machines can cause unexpected issues, and one of the following errors may occur when installing, updating or running the software: ...
rating 24 Sep, 2019 Views: 8623

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