To download and install TaxCalc on a new computer, or update it on a computer that already uses TaxCalc, we recommend viewing our video tutorial shown below: Alternatively please follow these written steps: Go to the TaxCalc website. Click on Log in and enter your email address and...

The Incorrect customer account details screen (pictured) will be shown if you are connecting to TaxCalc using incorrect or out of date account details. This will only happen if: your account email address has been changed through the TaxCalc website your account password has been reset. ...

For security and functionality reasons, TaxCalc have upgraded some of the components used in the program. In a small number of cases the graphics drivers used on some machines can cause unexpected issues, and one of the following errors may occur when installing, updating or running the software: ...

On occasion the software can become corrupt. Experience shows us this is often due to a failed web download, sometimes cancelled when it takes longer than expected. In most cases a simple reinstall from the website will resolve the issue. A re-installation may also be required if an older...

If you no longer have access to the computer you installed TaxCalc on last year – or if you uninstalled the software – you can (re-)download TaxCalc from our website. Follow these steps: Log in to your account using your email address and password. Go to My Products & Services. Click...

On the 22nd October 2021 we updated the installation media for our Mac users. If you are experiencing the problems detailed in the article below please firstly re-download the Mac installer from your TaxCalc account under My Account \ My Products and Services and try the installation again. If...

We are aware that on some machines with particular graphics cards/drivers or on Terminal Server configurations, the program may not behave as expected. Some users have reported blank screens and others have reported that the program will crash when trying to select a tax return or open a set of...

Currently TaxCalc is partially supported on the Catalina operating system (which was released in October 2019) and Big Sur (release November 2020) as per our System Requirements for TaxCalc. If your Mac has been updated to Catalina or Big Sur, you should find that TaxCalc works as expected and...

It is possible to re-download TaxCalc from our website as follows: Go to www.taxcalc.com. Log in to your account using your Username (email address) and Password*. go to My Products and Services Click on the Download button. Click on the statement .I want to update TaxCalc to the latest...

The process to install the Windows version is broadly the same for Individual and Practice users. Running an installation will install a new version or update an existing copy of TaxCalc. Download the latest version of TaxCalc. Depending upon the version you have, you may be offered TaxCalc for...

The database cannot be moved due to system settings within the software. The locations are as follows. Windows Standalone users The database is called hub.sqlite. If you selected the just me option during installation, the database will be here: C:\Users\(Your...

TaxCalc is now available as a native version for Linux users. The installer package should work on most Linux distributions. The process is the almost same as the Windows installation process, but without the option to install for all users or just me. Go to www.taxcalc.com, login and...

Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: Once running v11.15.087 or later, you will also receive the following notification: The program will not let users make a backup...

If you have a network version of the software it is reasonably easy to configure your system to allow remote users access to the program. Alternatively you may want to consider our cloud version, which will make it easy for remote users to connect to your database. More information on this setup...

A small number of customers have reported that while they can download the installation file for TaxCalc, they cannot run it. This is likely to be caused by a feature called 'Blocked File protection Control'. To resolve the problem: Right-hand click on the downloaded file. Select Properties ...