Firewalls and Proxy Servers
Connection error when submitting a tax return to HMRC
If you receive a connection error message when attempting to submit an online tax return, this means that your submission isn't getting through to the Gateway quickly enough and the Gateway has closed the internet connection to prevent it becoming blocked. The likely causes of this error are...
rating 15 Jun, 2022 Views: 11745
How do I configure my firewall software?
To allow TaxCalc to access the internet you may have to configure your firewall software. Follow the steps for your particular firewall. AVG Internet Security Delete the application rule for TaxCalc, then grant access the next time you're asked: Close TaxCalc. Open AVG Internet Security. ...
rating 16 Jun, 2020 Views: 11557
How do I configure the firewall for the network version of TaxCalc?
The following ports must be open to allow access to the discovery service and the database, and should suffice for most installations. Server Side Incoming Rule discoveryservice.exe Port 3838 (UDP) postgres.exe Port 5432 / 5433 (TCP) Outgoing Rule discoveryservice.exe Port 6178 (TCP) ...
rating 24 Mar, 2020 Views: 6500
How do I add Proxy Server settings to TaxCalc?
Some networks require Proxy authentication to allow external access (web), You can now configure these proxy settings within TaxCalc. At the Hub screen click Settings > Proxy Server Settings The Proxy Server Settings Window opens. You need to fill the following screen with the relevant...
rating 24 Mar, 2020 Views: 5820
CloudConnect connection issues
The CloudConnect version of TaxCalc uses a locally installed version of the program which then connects to the database held in the cloud. This article explains how to troubleshoot issues connecting to the Cloud database. If you are newly installing TaxCalc, you may see the below error: If...
rating 16 Apr, 2024 Views: 2891
Excluding sites from Proxy Server checking
On some systems user may need to add a website as an exception to their Proxy server. System Admins can exclude the following sites from checking by proxy servers. The main sites users would likely to need to exclude from checking are as follows. *.secure.gateway.gov.uk ...
rating 11 Sep, 2018 Views: 2771
I downloaded the TaxCalc installer but I cannot find it (deleted by Norton)
TaxCalc have observed that in some instances Norton 360 removes the installer file from the downloads folder as it completes the download. This is due to a feature of Norton 360 (and Norton Internet Security) which decides which files are safe based upon what other people are downloading. It is...
rating 09 Jan, 2017 Views: 1685
SSL error when opening Accounts Production client when using a proxy server
Some customers have reported the following error while trying to use TaxCalc Accounts Production. One or more SSL errors has occurred. The signature of the certificate is invalid If this error occures, users need to make sure that their proxy server includes the exceptions as listed in the...
rating 25 Sep, 2018 Views: 1012
How to add Windows Defender Firewall ports (Network/Practice)
The following ports must be open to allow communication between the server and client machines. These port changes should suffice for the majority of installations. Server Side Incoming Rule DiscoveryService.exe Port 3838 (UDP) Postgres.exe Port 5432 or 5433 (TCP) Outgoing Rule ...
rating 10 Feb, 2022 Views: 879
When I try to download TaxCalc I get "page cannot be displayed" or "SSL received a record that exceeded the maximum permissible length"
Some users have reported problems trying to download TaxCalc, with the following errors. Users with Internet Explorer may get: This page can't be displayed. Make sure the web address https://www.taxcalc.com is correct. Look for the page with your search engine. Refresh the page in a few...
rating 13 Jan, 2017 Views: 725
"Unable to Connect" using TaxCalc APIs
Under certain conditions we have seen some reports of access to certain areas of the application through APIs (Accounts Production Trial Balance Imports and Document Manager) not working as expected. You may get the below error or the options within the Accounts Production import screen may be...
rating 05 Apr, 2022 Views: 405