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Technical
How to allow the TaxCalc installer to execute on Linux
When attempting to install TaxCalc on a Linux machine, you may get the following message. This is because the file needs to be made executable. Some distributions may allow you to select a button 'make executable and run', in which case you may choose that option and skip the following...
rating 20 Apr, 2016 Views: 661
Can I safely uninstall old (previous years) versions of TaxCalc? (Individual, Business and Practice users)
If you wish to remove older versions of TaxCalc from your machine, this can be done and the uninstallation leaves the data files themselves untouched. You may uninstall these earlier versions of the TaxCalc program using Add/Remove Programs or Uninstall/Change (depending on your operating...
rating 01 Jul, 2016 Views: 658
TaxCalc application will not open when clicking on the desktop icon
If the TaxCalc application does not open when clicking on the icon, the software is likely stuck in a Windows process on start-up. You can resolve this as follows: Open up the Windows Task Manager (right-click on the task bar then select Start Task Manager) Select the Processes tab. ...
rating 15 Feb, 2018 Views: 653
I cannot see any help files when I look at TaxCalc help
If when opening the help documentation in TaxCalc the help windows are blank for all filters then you will need to reinstall the application. NOTE - There is no need to uninstall the previous installation just re-run the installer from the website. Reinstalling TaxCalc This may have happened...
rating 28 Dec, 2018 Views: 634
Cloud Database Server Downtime
Scheduled maintenance downtime TaxCalc will perform essential maintenance upgrades wherever possible within the following scheduled periods, during which the servers and service will be unavailable (i.e. 'downtime'): From 2100 hours on the 15th of every month until 0300 hours on the 16th of...
rating 23 Apr, 2018 Views: 609
Database Connectivity error on Network version of TaxCalc
The following error may appear when using TaxCalc on a network. This message will occur if you are logged into the program and there is a dropped connection to the database. This can also occur if the machine wakes after being in a hibernate or sleep state. It can also occur if a backup...
rating 28 Mar, 2017 Views: 604
No reply from TaxCalc Webserver
If you receive this error message when you start TaxCalc for the first time it means that TaxCalc is unable to talk to the licence server. This happens either because your PC cannot connect to the TaxCalc licensing server, or the server's response is not getting back to the PC. Is there a...
rating 13 Mar, 2017 Views: 603
Why aren't the IRmark and time stamp appearing when I print a tax return?
If the IRmark and time stamp are on the pdf preview but don't appear when you print your return, check your printer settings: Go to the heading Page Sizing & Handling. Click on Fit. Click on Fit to printable area or Shrink to fit (or similar). Print document. The IRmark and time stamp...
rating 18 May, 2015 Views: 601
Moving TaxCalc to a new Mac (Practice – standalone user)
Before you move TaxCalc to a new Mac, make sure your current software is up to date. You can't easily move a database created in an older version of TaxCalc to a newer version. If you do have to restore an older backup and you experience problems, contact Support for help. Moving TaxCalc to a...
rating 18 Mar, 2016 Views: 600
Retired Operating Systems
From time to time, it becomes necessary for TaxCalc to cease supporting certain versions of computer operating systems. Usually, these are for reasons such as the developer of that operating system stops providing support or security updates. When our official support stops, we stop testing the...
rating 04 Sep, 2018 Views: 596

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