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Technical
Can I safely uninstall old (previous years) versions of TaxCalc? (Individual, Business and Practice users)
If you wish to remove older versions of TaxCalc from your machine, this can be done and the uninstallation leaves the data files themselves untouched. You may uninstall these earlier versions of the TaxCalc program using Add/Remove Programs or Uninstall/Change (depending on your operating...
rating 01 Jul, 2016 Views: 701
How to allow the TaxCalc installer to execute on Linux
When attempting to install TaxCalc on a Linux machine, you may get the following message. This is because the file needs to be made executable. Some distributions may allow you to select a button 'make executable and run', in which case you may choose that option and skip the following...
rating 20 Apr, 2016 Views: 696
Moving older versions of TaxCalc from one PC to another (Practice users)
On occasion you may find that you need to move older versions of TaxCalchub (Pre 2013) and its data to a new computer. The required steps are as follows: Install the required years' program on your new computer Copy the relevant returns from the old PC Associate these returns with the...
rating 27 Mar, 2017 Views: 680
Moving TaxCalc to a new Mac (Practice – standalone user)
Before you move TaxCalc to a new Mac, make sure your current software is up to date. You can't easily move a database created in an older version of TaxCalc to a newer version. If you do have to restore an older backup and you experience problems, contact Support for help. Moving TaxCalc to a...
rating 18 Mar, 2016 Views: 680
I cannot see any help files when I look at TaxCalc help
If when opening the help documentation in TaxCalc the help windows are blank for all filters then you will need to reinstall the application. NOTE - There is no need to uninstall the previous installation just re-run the installer from the website. Reinstalling TaxCalc This may have happened...
rating 28 Dec, 2018 Views: 641
Database Connectivity error on Network version of TaxCalc
The following error may appear when using TaxCalc on a network. This message will occur if you are logged into the program and there is a dropped connection to the database. This can also occur if the machine wakes after being in a hibernate or sleep state. It can also occur if a backup...
rating 28 Mar, 2017 Views: 635
No reply from TaxCalc Webserver
If you receive this error message when you start TaxCalc for the first time it means that TaxCalc is unable to talk to the licence server. This happens either because your PC cannot connect to the TaxCalc licensing server, or the server's response is not getting back to the PC. Is there a...
rating 13 Mar, 2017 Views: 625
Cloud Database Server Downtime
Scheduled maintenance downtime TaxCalc will perform essential maintenance upgrades wherever possible within the following scheduled periods, during which the servers and service will be unavailable (i.e. 'downtime'): From 2100 hours on the 15th of every month until 0300 hours on the 16th of...
rating 23 Apr, 2018 Views: 625
How do I use a VPN to access TaxCalc remotely?
The best way to use TaxCalc across multiple locations is likely to be via a virtual private network (VPN). A VPN allows you to connect securely from a remote location back to a central location. Once connected, you can access most or all of the facilities of that central point (subject to...
rating 26 Sep, 2016 Views: 620
Why aren't the IRmark and time stamp appearing when I print a tax return?
If the IRmark and time stamp are on the pdf preview but don't appear when you print your return, check your printer settings: Go to the heading Page Sizing & Handling. Click on Fit. Click on Fit to printable area or Shrink to fit (or similar). Print document. The IRmark and time stamp...
rating 18 May, 2015 Views: 613

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