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When printing, a Mac app opens the pdf preview instead of Adobe reader (Parallels under OS-X).
On some machines when printing in the Windows version using parallels on a Mac, the output opens in a Mac application instead of Adobe Reader inside Parallels. In the newer versions of Parallels you have the ability to set the default app for any file across either operating systems. It looks...
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18 Mar, 2016
Views: 1634
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Database Connectivity error on Network version of TaxCalc
The following error may appear when using TaxCalc on a network: This message will occur if you are logged into the program and there is a dropped connection to the database. This can also occur if the machine wakes after being in a hibernate or sleep state. It can also occur if a backup...
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23 Oct, 2024
Views: 1616
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How to use Steps Recorder to help support resolve an issue
Steps recorder (or problem steps recorder) is a handy tool built in to Windows7, 8 and 10 to help support technicians resolve issues on remote machines If you are encountering an issue and need to walk a technician through the steps then recording the process in steps recorder can be very...
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27 Dec, 2019
Views: 1608
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Can I run TaxCalc on Linux?
The TaxCalc application is now available on Linux for Individual and Standalone practice users. We are currently developing a network version which will be available in the future. As for now, you are able to have a LINUX machine as one of the additional machines if a windows machine acts as the...
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29 Mar, 2022
Views: 1575
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Failed to Collect Package
When TaxCalc is installed, it does a base install of the program, and will then collect additional packages (if required) during the setup/configuration stages. If there is a problem collecting these additional packages, the following information screen will be shown. This is likely to be...
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12 Apr, 2016
Views: 1557
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Fonts don't display correctly on Linux version of TaxCalc
it is possible that some distributions of Linux may not include all the system fonts necessary for TaxCalc to display as intended. This can sometimes make the program display using incorrect fonts. Below is an example of the splash screen without all the necessary fonts, alongside an example with...
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18 Mar, 2016
Views: 1498
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Problems encountered when backing up or restoring TaxCalc
There are currently no known issues with the backup or restore routines in TaxCalc. However if there are problems that occur then it is recommended to check the following attributes: When restoring a backup, make sure that the file format is correct for the database type you are running. For...
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27 Dec, 2019
Views: 1494
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How do I merge clients in my list?
It is good practice for all TaxCalc users to work from a single database. Previous versions of the program have allowed multiple installations to exist however going forward to fully take advantage of new and forthcoming modules and products it is highly advantageous to work from a single...
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27 Sep, 2022
Views: 1463
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Message from TaxCalc - Cannot replace the file (when printing/previewing or saving a PDF)
If you receive a message similar to the following when creating a PDF or previewing one, it means that there is an illegal character at the end of the client's name. The character(s) normally show as a space and are most often carriage returns caused by copying and pasting the name from...
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03 Jan, 2024
Views: 1462
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Why aren't the IRmark and time stamp appearing when I print a tax return?
If the IRmark and time stamp are on the top of each page, and on the pdf preview but don't appear when you print your return, check your printer settings: Go to the heading Page Sizing & Handling. Click on Fit. Click on Fit to printable area or Shrink to fit (or similar). Print document. ...
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24 Mar, 2022
Views: 1413
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ENV LoadIdData when starting TaxCalc from a users profile in a Hosted environment.
The following error may occur when TaxCalc is updated in a Hosted environment. If the update is not applied under the Administrator account, users may encounter the following error message on startup. If the update has not been applied by the Administrator, run the latest installer...
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27 Nov, 2024
Views: 1401
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"Cannot open the database" message is received after TaxCalc is installed on an additional machine
This message may be shown when trying to connect to a remote database from a workstation: Note: The blank area in the error dialog above will have a machine’s name listed. If this happens then it is likely an issue with the firewall settings on one (or both) machines. Amending your...
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18 Mar, 2016
Views: 1382
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When exporting to Microsoft Word or Excel, it offers to save the file but will not open the Office application automatically
In a number of places in TaxCalc, you can export a document to an MS Office application such as Word or Excel. When this happens on a computer running Microsoft Office 2007 onwards, Office will automatically open the document after selecting this option. However, Office Starter Edition does...
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18 Mar, 2016
Views: 1299
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TaxCalcHub.exe – Bad Image C:\\WINDOWS\SYSTEM21\VCRUNTIME140.dll & MSVCP140.dll
If the following messages appear when trying to run the TaxCalc application for the first time on a new Windows 10 or 11 PC, the below steps can be used to fix the issue: Click OK until there are no further 140.dll errors showing (there may be a total of x4 .dll errors): Right...
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21 Dec, 2023
Views: 1267
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My update gets stuck at a certain percentage - what do I do?
TaxCalc issues updates to users throughout the year and users will usually run through the below process to complete the update. Open TaxCalc and log in with the hub admin username and password (if login is enabled). Under Notifications, expand the option for Update Available where you will see...
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23 Oct, 2024
Views: 1233
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