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folder Printing
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Technical
Cannot see files on Import dialogue when browsing for them
On occasion, customers report that they cannot import previous years' files. This may happen if you are trying to import from the folder Program Files or Program Files (x86). Windows puts permissions on the system which unfortunately will not allow the software to access these folders. If...
rating 18 Mar, 2016 Views: 667
SSL error when opening Accounts Production client when using a proxy server
Some customers have reported the following error while trying to use TaxCalc Accounts Production. One or more SSL errors has occurred. The signature of the certificate is invalid If this error occures, users need to make sure that their proxy server includes the exceptions as listed in the...
rating 25 Sep, 2018 Views: 660
Create an additional user in Windows 8
In Windows 8, It appears that you need to enter an email address to create a user account. however this creates a Microsoft Account, which is not always wanted. There is a way to get around this. This process is useful if a Test account needs to be created for a Postgres install, or if users...
rating 18 Mar, 2016 Views: 643
On my Mac TaxCalc opens then immediately closes with an error message.
The message "This program is not compatible with your Mac" may be shown when you try to start TaxCalc. This behaviour will be seen if you are trying to run TaxCalc for the Mac on a version of OS-X that is not supported by TaxCalc. TaxCalc needs OS-X 10.11 (El Capitan) or greater in order to...
rating 28 Dec, 2018 Views: 628
I get the message "Network Connection required" when using a Mac but I do have a network connection
Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown Network Connection required Press [OK] when your network connection...
rating 18 Mar, 2016 Views: 611
When I try to download TaxCalc I get "page cannot be displayed" or "SSL received a record that exceeded the maximum permissible length"
Some users have reported problems trying to download TaxCalc, with the following errors. Users with Internet Explorer may get: This page can't be displayed. Make sure the web address https://www.taxcalc.com is correct. Look for the page with your search engine. Refresh the page in a few...
rating 13 Jan, 2017 Views: 602
Full uninstall and reinstall of TaxCalc on Mac OS
These instructions will guide you through the uninstallation of the TaxCalc program and the removal of the database and licence information from your Mac system. Standalone Practice and VAT module users utilise the database to store data. You should ensure that you have a backup of your database...
rating 29 Dec, 2021 Views: 602
Get TaxCalc 2004 working on Windows 7, 8 or 10
Install the program as normal (download can be found here TaxCalc 2004) NOTE - Do not choose to run the program when the installer finishes. Right hand Click on the TaxCalc 2004 Icon which should now be on the desktop Click Troubleshoot Compatibility. The compatibility troubleshooter should...
rating 11 Sep, 2018 Views: 597
Can I run TaxCalc on Linux?
The TaxCalc application is now available on Linux for Individual and Standalone practice users. We are currently developing a network version which will be available in the future. As for now, you are able to have a LINUX machine as one of the additional machines if a windows machine acts as the...
rating 19 Mar, 2020 Views: 592
How do I fix a tax return that prints as gibberish?
If your tax return prints as gibberish after the first few pages, you can fix this by following these instructions: Windows 10 In the Search box next to the Start button, enter Services and Printers. Press Return. Right-click on the relevant printer. Click on Printer properties. Click on...
rating 28 Dec, 2018 Views: 586
Scaling TaxCalc on High resolution (HiDPI) Displays
In some cases high resolution (also known as HiDPI) displays may not display as intended. This problem is exacerbated on physically smaller Hi resolution displays normally found on tablets and laptops. TaxCalc are working to address this with the forthcoming implementation of a new toolset that...
rating 01 Dec, 2017 Views: 583
Error message: You do not have permission to access this application (individual users)
When opening TaxCalc you may receive the following Access Permission message when attempting to select any of the tax years: This error is likely caused by permission issues. To check this, complete the below steps: Close TaxCalc. Right-click on the TaxCalc icon. Choose Run as...
rating 28 Mar, 2017 Views: 581
I can't find a client or associated data in the application - Practice users only!
If you are a non-practice user (you purchase a product listed for Individuals, Trusts or Businesses) please see our article for How do I find a missing file? (Individual, Partnership and Limited Company users) In terms of the TaxCalc application, measures are in place to prevent any data loss....
rating 18 May, 2021 Views: 570
How do I put my Terminal Server into Install mode?
It is recommended before running the TaxCalc installer on a Terminal Server that you put the server into Install mode. This is required to ensure the correct registry information gets applied across all Terminal Server users. Open a command prompt as administrator, type the following (at the...
rating 23 Feb, 2017 Views: 567
Problems encountered when backing up or restoring TaxCalc
There are currently no known issues with the backup or restore routines in TaxCalc. However if there are problems that occur then it is recommended to check the following attributes: When restoring a backup, make sure that the file format is correct for the database type you are running. For...
rating 27 Dec, 2019 Views: 563

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