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Failed to Collect Package
When TaxCalc is installed, it does a base install of the program, and will then collect additional packages (if required) during the setup/configuration stages. If there is a problem collecting these additional packages, the following information screen will be shown. This is likely to be...
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12 Apr, 2016
Views: 1189
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How to use Steps Recorder to help support resolve an issue
Steps recorder (or problem steps recorder) is a handy tool built in to Windows7, 8 and 10 to help support technicians resolve issues on remote machines If you are encountering an issue and need to walk a technician through the steps then recording the process in steps recorder can be very...
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27 Dec, 2019
Views: 1185
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Connecting to the internet through a mobile phone hotspot
There are times when your normal network may not be available. The local version of TaxCalc only needs an internet connection when filing/submitting or upgrading the licence/program. The CloudConnect version of TaxCalc requires an internet connection to function. This article will help you get...
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15 Feb, 2018
Views: 1164
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Can I run TaxCalc on Linux?
The TaxCalc application is now available on Linux for Individual and Standalone practice users. We are currently developing a network version which will be available in the future. As for now, you are able to have a LINUX machine as one of the additional machines if a windows machine acts as the...
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29 Mar, 2022
Views: 1145
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Linux Blank Forms/Returns Resolution
Amending the TaxCalc application shortcut to enable correct display and startup. This knowledge-based article will assist with tax returns appearing blank and also start-up issues while operating on the CloudConnect. Step 1 - Enabling the text file to launch: Download the attached file,...
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03 Feb, 2025
Views: 1126
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How do I merge clients in my list?
It is good practice for all TaxCalc users to work from a single database. Previous versions of the program have allowed multiple installations to exist however going forward to fully take advantage of new and forthcoming modules and products it is highly advantageous to work from a single...
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27 Sep, 2022
Views: 1110
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Why aren't the IRmark and time stamp appearing when I print a tax return?
If the IRmark and time stamp are on the top of each page, and on the pdf preview but don't appear when you print your return, check your printer settings: Go to the heading Page Sizing & Handling. Click on Fit. Click on Fit to printable area or Shrink to fit (or similar). Print document. ...
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24 Mar, 2022
Views: 1092
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What are the advantages to my practice of using a networked version of TaxCalc, rather than multiple standalone versions?
There are a number of advantages to running a network version over multiple standalone installs: All clients are in one place. There is increased visibility and accountability across the Practice. Practice Manager becomes a complete record of the Practice's clients. Reports show a true...
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17 Oct, 2019
Views: 1052
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When exporting to Microsoft Word or Excel, it offers to save the file but will not open the Office application automatically
In a number of places in TaxCalc, you can export a document to an MS Office application such as Word or Excel. When this happens on a computer running Microsoft Office 2007 onwards, Office will automatically open the document after selecting this option. However, Office Starter Edition does...
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18 Mar, 2016
Views: 1045
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Message from TaxCalc - Cannot replace the file (when printing/previewing or saving a PDF)
If you receive a message similar to the following when creating a PDF or previewing one, it means that there is an illegal character at the end of the client's name. The character(s) normally show as a space and are most often carriage returns caused by copying and pasting the name from...
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03 Jan, 2024
Views: 1034
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TaxCalc 2010 and 2009 will not install or open in Windows 8 or Windows 10
if you are using a Windows account on Windows 8, TaxCalc 2009 and 2010 may not function. When you configure a user account in Windows 8 it will ask you to set up the user as a Windows Account.This type of account allows you to sync between PC's, log in to cloud accounts like OneDrive and the...
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24 Mar, 2020
Views: 1018
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Migrating from Network/Standalone to the CloudConnect
Completing a backup ready for the migration to TaxCalc CloudConnect. Please note that if you believe you have more than one database (installations on different machines) with different client information on each one, then contact TaxCalc Support for further assistance clarifying. Do not complete...
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23 Oct, 2024
Views: 1002
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ENV LoadIdData when starting TaxCalc from a users profile in a Hosted environment.
The following error may occur when TaxCalc is updated in a Hosted environment. If the update is not applied under the Administrator account, users may encounter the following error message on startup. If the update has not been applied by the Administrator, run the latest installer...
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27 Nov, 2024
Views: 980
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Cannot see files on Import dialogue when browsing for them
On occasion, customers report that they cannot import previous years' files. This may happen if you are trying to import from the folder Program Files or Program Files (x86). Windows puts permissions on the system which unfortunately will not allow the software to access these folders. If...
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18 Mar, 2016
Views: 939
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Create an additional user in Windows 8
In Windows 8, It appears that you need to enter an email address to create a user account. however this creates a Microsoft Account, which is not always wanted. There is a way to get around this. This process is useful if a Test account needs to be created for a Postgres install, or if users...
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18 Mar, 2016
Views: 924
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