Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
CloudConnect
Anti-Money Laundering
Support home
Video Training Guides
NEW

Hot Topics
SimpleStep Guides
Release Notes
Technical
Known Issues

Service Status
Useful Links
MTD for Agents MTD for Businesses What is MTD
Preparation
Agent Services Account
MTD for VAT
MTD for Income Tax
MTD for VAT
Digital Record Keeping
Quarterly Updates
Step-by-step Guide
HMRC's MTD Timeline
TaxCalc's MTD Journey
Sub Categories
folder Printing
folder Download/Install
folder Previous years
folder Backing up and Restoring
folder Moving TaxCalc
folder Updating TaxCalc
folder Firewalls and Proxy Servers
folder Mac
folder Imports
folder Database Related
folder Linux


Technical
Should I pick "Just me" or "All users" on this computer when I install TaxCalc
During the installation process Individual and Standalone Pro users are asked whether the installation should be for Just Me or All Users, the only difference in either case is where the database is stored. Picking Just me means the database will be stored in the users appdata folder structure ...
rating 18 Mar, 2016 Views: 746
I can't find a client or associated data in the application - Practice users only!
If you are a non-practice user (you purchase a product listed for Individuals, Trusts or Businesses) please see our article for How do I find a missing file? (Individual, Partnership and Limited Company users) In terms of the TaxCalc application, measures are in place to prevent any data loss....
rating 18 May, 2021 Views: 712
SSL error when opening Accounts Production client when using a proxy server
Some customers have reported the following error while trying to use TaxCalc Accounts Production. One or more SSL errors has occurred. The signature of the certificate is invalid If this error occures, users need to make sure that their proxy server includes the exceptions as listed in the...
rating 25 Sep, 2018 Views: 696
Cannot see files on Import dialogue when browsing for them
On occasion, customers report that they cannot import previous years' files. This may happen if you are trying to import from the folder Program Files or Program Files (x86). Windows puts permissions on the system which unfortunately will not allow the software to access these folders. If...
rating 18 Mar, 2016 Views: 695
Installing TaxCalc under WINE on Linux
TaxCalc have released a native Linux version of the program and we recommend any customer using Linux to use it. TaxCalc are unable to provide assistance with using our product under WINE Please see our article Will TaxCalc run on Linux? for more details.
rating 10 Jan, 2019 Views: 686
Create an additional user in Windows 8
In Windows 8, It appears that you need to enter an email address to create a user account. however this creates a Microsoft Account, which is not always wanted. There is a way to get around this. This process is useful if a Test account needs to be created for a Postgres install, or if users...
rating 18 Mar, 2016 Views: 664
On my Mac TaxCalc opens then immediately closes with an error message.
The message "This program is not compatible with your Mac" may be shown when you try to start TaxCalc. This behaviour will be seen if you are trying to run TaxCalc for the Mac on a version of OS-X that is not supported by TaxCalc. TaxCalc needs OS-X 10.11 (El Capitan) or greater in order to...
rating 28 Dec, 2018 Views: 655
I get the message "Network Connection required" when using a Mac but I do have a network connection
Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown Network Connection required Press [OK] when your network connection...
rating 18 Mar, 2016 Views: 636
Can I run TaxCalc on Linux?
The TaxCalc application is now available on Linux for Individual and Standalone practice users. We are currently developing a network version which will be available in the future. As for now, you are able to have a LINUX machine as one of the additional machines if a windows machine acts as the...
rating 29 Mar, 2022 Views: 633
Failed to Collect Package
When TaxCalc is installed, it does a base install of the program, and will then collect additional packages (if required) during the setup/configuration stages. If there is a problem collecting these additional packages, the following information screen will be shown. This is likely to be...
rating 12 Apr, 2016 Views: 631
Get TaxCalc 2004 working on Windows 7, 8 or 10
Install the program as normal (download can be found here TaxCalc 2004) NOTE - Do not choose to run the program when the installer finishes. Right hand Click on the TaxCalc 2004 Icon which should now be on the desktop Click Troubleshoot Compatibility. The compatibility troubleshooter should...
rating 11 Sep, 2018 Views: 624
How do I put my Terminal Server into Install mode?
It is recommended before running the TaxCalc installer on a Terminal Server that you put the server into Install mode. This is required to ensure the correct registry information gets applied across all Terminal Server users. Open a command prompt as administrator, type the following (at the...
rating 23 Feb, 2017 Views: 624
Problems encountered when backing up or restoring TaxCalc
There are currently no known issues with the backup or restore routines in TaxCalc. However if there are problems that occur then it is recommended to check the following attributes: When restoring a backup, make sure that the file format is correct for the database type you are running. For...
rating 27 Dec, 2019 Views: 623
When I try to download TaxCalc I get "page cannot be displayed" or "SSL received a record that exceeded the maximum permissible length"
Some users have reported problems trying to download TaxCalc, with the following errors. Users with Internet Explorer may get: This page can't be displayed. Make sure the web address https://www.taxcalc.com is correct. Look for the page with your search engine. Refresh the page in a few...
rating 13 Jan, 2017 Views: 621
Error message: You do not have permission to access this application (individual users)
When opening TaxCalc you may receive the following Access Permission message when attempting to select any of the tax years: This error is likely caused by permission issues. To check this, complete the below steps: Close TaxCalc. Right-click on the TaxCalc icon. Choose Run as...
rating 28 Mar, 2017 Views: 619

Prev Next
... 3 4 5 6 7 8 9 10 11 12