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Using the right credentials for Cloud Connect
When using the TaxCalc Cloud Connect Module, it is important to remember the user credentials that have been created for user and license purposes. As cloud uses a two-factor authentication process and Advanced Security, this makes remembering the information more important. License...
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27 Sep, 2019
Views: 158
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When will my CD be delivered?
If a purchase for a CD is placed in the pre-order period (between March and April), the CD will not be dispatched until late April/early May. Once shipped, the CD should take no more than 2–3 working days to be delivered. Outside of this time frame, CDs are processed as soon as the order is...
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27 Feb, 2017
Views: 157
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Can I run Mac and Linux versions of TaxCalc over a network?
At present, the Network version of TaxCalc for practice users can only run on Windows based Server, although you can utilise Mac and Linux machines as clients connecting to a Windows machine acting as a TaxCalc server (or CloudConnect). We are currently working towards releasing a version that...
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27 Mar, 2017
Views: 150
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Error Updating Database Individual, Partnership and Limited Company users
Resolution for Error Updating Database for Individual, Partnership and Limited Company, Tax module users. . Windows Individual, Partnership and Limited Company users. Click on your Windows logo and type '%appdata%' and select the Windows file folder. Navigate to Roaming > Acorah...
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09 Feb, 2022
Views: 140
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ENV LoadIdData when starting TaxCalc from a users profile in a Hosted environment.
The following error may occur when TaxCalc is updated in a Hosted environment. The Administrator profile will be able to open TaxCalc without issue however users may encounter the following error message on startup. As long as the latest installer has been manually run on the...
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12 May, 2022
Views: 135
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ERROR: Dates shown in local (non-English) language on a Mac causes filing to be rejected
Reports in Accounts Production on a Mac will be displayed in the local language if English is not the primary preferred language. This will likely cause returns to fail validation, as reports will be shown with dates in the primary preferred language. The failure reasons will be similar to that...
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15 Feb, 2018
Views: 113
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Mac users cannot open TaxCalc documents when I email them. They get a winmail.dat attachment instead.
The problem is caused by an incompatibility in the way that Outlook can send emails and the way that Apple Mail reads those messages. In order to resolve the issue users need to change the outgoing email format and resend the message. On the sending machine, open Outlook. Click on File >...
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26 Jan, 2019
Views: 104
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Error Updating Database VAT, Accounts and Practice users
Resolution for Error Updating Database for; Individual, Partnership and Limited Company, Tax and VAT modules. Individual, Partnership and Limited Company, Tax, Accounts and or VAT modules. Practice (Standalone or Network) Restoring from backup file. ...
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31 Jan, 2022
Views: 104
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How to Enable Windows Crash Dumps
If the TaxCalc software crashes and a crash dump is unavailable through App Data, They can be manually added by following through these steps: Open regedit.exe - Go to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\ folder - Look for a folder called “LocalDumps”...
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05 Mar, 2021
Views: 97
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How to obtain the computer name
In order to assist with troubleshooting the machine name with the problem will be required. Windows On a Windows based machine to find the computer name press your Windows key + Pause/Break on the keyboard. MAC Choose the Apple menu > System Preferences > Sharing. ...
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08 Apr, 2021
Views: 80
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How to do mail merge in Linux versions of TaxCalc
Note this article needs to cover creating the merge docs and merging them in Openoffice/LibreOffice Mail Merge allows you to export client data into documents, including letters and forms. You can access Mail Merge via Practice Manager. In Windows most of this is handled in...
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27 Sep, 2019
Views: 78
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QPSQL Password authentication failed unable to connect on the initial installation of TaxCalc
A QPSQL password authentication failed for user "hubuser" may occur on the initial installation of TaxCalc and prevent connection to the database. This issue is caused by the use of illegal symbols when creating the Postgres root database password. As this issue can only occur on the...
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02 Feb, 2022
Views: 58
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How to run and use D-Bug effectively for TaxCalc purposes
When collecting logs for any TaxCalc investigation, it is strongly advised to run D-Bug so that it can collect specific lines of code that will help identify what is causing the problem. It is also advised to run the D-Bug tool with 'SQL Statements' as this will show a bit more information than...
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01 Mar, 2021
Views: 20
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How to send a HealthCheck from a MAC system
Click on the macOS spotlight magnifying glass, type terminal, then press enter: Copy and paste the below script in to the terminal window: chmod u+x /Applications/TaxCalcHub.app/Contents/healthcheck.sh /Applications/TaxCalcHub.app/Contents/healthcheck.sh Open /tmp Press enter and once...
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11 Apr, 2022
Views: 15
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