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Using the right credentials for Cloud Connect
When using the TaxCalc Cloud Connect Module, it is important to remember the user credentials that have been created for user and license purposes. As cloud uses a two-factor authentication process and Advanced Security, this makes remembering the information more important. License...
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27 Sep, 2019
Views: 261
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Issues licencing or using APIs on a MAC
If an issue is encountered when trying to obtain a new licence or an API does not function on a MAC computer. Then follow these instructions to disable the MAC Socks 5 proxy. Left click on the network icon normally located on the very top Apple toolbar. Select Open network Preferences. ...
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27 Apr, 2020
Views: 258
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How to do mail merge in Linux versions of TaxCalc
Note this article needs to cover creating the merge docs and merging them in Openoffice/LibreOffice Mail Merge allows you to export client data into documents, including letters and forms. You can access Mail Merge via Practice Manager. In Windows most of this is handled in...
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27 Sep, 2019
Views: 240
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TaxCalc will not work after using AdvancedSystemCare
After using AdvanceSyetemCare utilities to clean their PC a customer reported that TaxCalc (network version) would not start. Further investigation showed that the PostgreSQL service (The database back-end) had been disabled. This meant TaxCalc would not work as it had no way of writing to or...
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21 Mar, 2016
Views: 237
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How to restore a database on a Mac from a time machine backup rather than a TaxCalc Backup file
If you are not restoring the whole of your time machine image, the following instructions should help you get up and running on a New Mac. Download and install TaxCalc on your new Mac, the instructions at How to install the Mac version of TaxCalc will help Start it for the first time Follow...
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08 Aug, 2018
Views: 223
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How to obtain the computer name
In order to assist with troubleshooting the machine name with the problem will be required. Windows On a Windows based machine to find the computer name press your Windows key + Pause/Break on the keyboard. MAC Choose the Apple menu > System Preferences > Sharing. ...
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08 Apr, 2021
Views: 223
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When will my CD be delivered?
If a purchase for a CD is placed in the pre-order period (between March and April), the CD will not be dispatched until late April/early May. Once shipped, the CD should take no more than 2–3 working days to be delivered. Outside of this time frame, CDs are processed as soon as the order is...
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27 Feb, 2017
Views: 181
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Can I run Mac and Linux versions of TaxCalc over a network?
At present, the Network version of TaxCalc for practice users can only run on Windows based Server, although you can utilise Mac and Linux machines as clients connecting to a Windows machine acting as a TaxCalc server (or CloudConnect). We are currently working towards releasing a version that...
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27 Mar, 2017
Views: 176
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ERROR: Dates shown in local (non-English) language on a Mac causes filing to be rejected
Reports in Accounts Production on a Mac will be displayed in the local language if English is not the primary preferred language. This will likely cause returns to fail validation, as reports will be shown with dates in the primary preferred language. The failure reasons will be similar to that...
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15 Feb, 2018
Views: 146
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Mac users cannot open TaxCalc documents when I email them. They get a winmail.dat attachment instead.
The problem is caused by an incompatibility in the way that Outlook can send emails and the way that Apple Mail reads those messages. In order to resolve the issue users need to change the outgoing email format and resend the message. On the sending machine, open Outlook. Click on File >...
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26 Jan, 2019
Views: 137
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How to run and use D-Bug effectively for TaxCalc purposes
When collecting logs for any TaxCalc investigation, it is strongly advised to run D-Bug so that it can collect specific lines of code that will help identify what is causing the problem. It is also advised to run the D-Bug tool with 'SQL Statements' as this will show a bit more information than...
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29 Sep, 2022
Views: 135
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Can I change from TaxCalc's CloudConnect back to a local network version? (De-clouding)
When you initially purchase CloudConnect, TaxCalc will take your original database file (usually a backup) and convert this into a format which can then be hosted on our CloudConnect servers. Therefore, the CloudConnect database is not in a format that can be directly restored into a local...
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20 Feb, 2023
Views: 126
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How to send a HealthCheck from a MAC system
Click on the macOS spotlight magnifying glass, type terminal, then press enter: Copy and paste the below script in to the terminal window: chmod u+x /Applications/TaxCalcHub.app/Contents/healthcheck.sh /Applications/TaxCalcHub.app/Contents/healthcheck.sh Open /tmp Press enter and once...
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11 Apr, 2022
Views: 72
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