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Technical
Installing the network version of TaxCalc Fails with 'Error 1935. An Error occurred'
The following problem was reported by a customer installing the network version of TaxCalc on a new machine. The problem happens at the time the database portion of the installer is starting and is caused by a problem on the computer, not by the TaxCalc installation process itself. If you...
rating 18 Mar, 2016 Views: 303
I am running a Linux machine, how do i send error logs?
If an issue is encountered using the TaxCalc program on a Linux based system, logs will be required to investigate further. Please ensure you send the required logs via email to support@taxcalc.com. HealthCheck If the TaxCalc program is able to open, select Help > Send HealthCheck to TaxCalc...
rating 10 May, 2021 Views: 301
Company Incorporator Transaction Error on submission
Please note that this error should only occur if you are running version 12.1.021. A later version (12.2.106) is now available and we recommend applying this update to stop any further instances of this error from being generated erroneously. When submitting Company Incorporations through the...
rating 04 Apr, 2022 Views: 298
How to enter a new licence key for versions of TaxCalc prior to 2013
After you have upgraded your software, either from the website or through our Sales team, you will need to re-license the software to activate the new features. Unfortunately whilst the option to enter the licence key automatically is still listed in the application, this option no longer works...
rating 17 Aug, 2020 Views: 295
Do I need a CD?
Most users do not require a CD or other physical media in order to use TaxCalc. Currently only about 1% of TaxCalc customers request a CD. The disk is intended for those customers who only have access to slow or unreliable internet connections where the full initial download would be difficult...
rating 28 Mar, 2017 Views: 294
Installing Adobe Reader on Linux
Adobe Reader is not included in Linux builds as most distributions do have a program capable of rendering pdf documents. For instance, Ubuntu ships with Document Viewer and this will display pdf documents created with TaxCalc. However it is possible that some documents may not be rendered by 3rd...
rating 08 Jul, 2015 Views: 275
Is there a network version of TaxCalc for Mac and Linux machines?
With the release of the Mac and Linux versions of TaxCalc for standalone computers, and the subsequent CloudConnect offering, we have been working toward releasing the network capable version of the program for the Mac and Linux platforms. While work and testing on the Server portions of TaxCalc...
rating 12 Dec, 2016 Views: 274
LoadLibrary failed with error 1114... When opening TaxCalc
On occasion the following error may be seen - LoadLibrary failed with error 1114: A dynamic link library (DLL) initialization routine failed. The error is related to the graphics configuration on the machine. To resolve the issue try the following steps. Right-Hand click on the desktop ...
rating 10 Jan, 2019 Views: 268
TaxCalc will not update as it says the PC is Windows XP but it is not
In some situations a Windows PC may not allow TaxCalc to be installed as it claims that it is running on XP, although the computer is running Windows 7 or later. This will happen if the TaxCalc application is running in compatibility mode for XP. While this situation is unusual it is easily...
rating 12 Mar, 2018 Views: 251
TaxCalc crashes when opening on a Mac with multiple screens (Practice version only)
Under some circumstances TaxCalc will fail to open on a Mac that has more than one monitor. The problem is caused when TaxCalc tries to open on a secondary monitor. To resolve this problem: Temporarily unplug any extra monitors, leaving only the primary monitor connected. Start TaxCalc. ...
rating 26 Jan, 2017 Views: 248
"Unable to register resource file" error when updating TaxCalc
Some users have reported the below error message when attempting to update TaxCalc. Please note this error should only affect Windows users. If you are running a different operating system, please contact our support team for further assistance. This means that there has been an error in...
rating 07 Feb, 2020 Views: 207
Issues licencing or using APIs on a MAC
If an issue is encountered when trying to obtain a new licence or an API does not function on a MAC computer. Then follow these instructions to disable the MAC Socks 5 proxy. Left click on the network icon normally located on the very top Apple toolbar. Select Open network Preferences. ...
rating 27 Apr, 2020 Views: 200
TaxCalc will not work after using AdvancedSystemCare
After using AdvanceSyetemCare utilities to clean their PC a customer reported that TaxCalc (network version) would not start. Further investigation showed that the PostgreSQL service (The database back-end) had been disabled. This meant TaxCalc would not work as it had no way of writing to or...
rating 21 Mar, 2016 Views: 180
The code execution cannot proceed because VCRUNTIME140.dll was not found.
If the following messages appear when trying to run the TaxCalc application for the first time on a new Windows 10 PC, the below steps can be used to fix the issue: 1 - Click on the start menu, type 'Apps & Features', then press enter: 2 - Locate the most recent 'Microsoft Visual C++...
rating 24 Mar, 2020 Views: 180
How to restore a database on a Mac from a time machine backup rather than a TaxCalc Backup file
If you are not restoring the whole of your time machine image, the following instructions should help you get up and running on a New Mac. Download and install TaxCalc on your new Mac, the instructions at How to install the Mac version of TaxCalc will help Start it for the first time Follow...
rating 08 Aug, 2018 Views: 177

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