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Error message when restoring database: Please close other [n] connections to DB (hub) and try again
If you receive this error message when restoring a database, it means that the program is unable to close all the active connections to the database. First, make sure that no other users are logged into TaxCalc and try to restore the database again. If this doesn't work, follow these steps...
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18 Mar, 2016
Views: 484
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I can't save my return to my file system
If you can't save a return from the database to your own file system, it's usually because there's an extra space or spaces at the end of the company name (either within Practice Manager or on the tax return). To remove the space(s), follow these steps: In Practice Manager, double-click on...
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17 Oct, 2019
Views: 480
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"Unable to register resource file" error when updating TaxCalc
Some users have reported the below error message when attempting to update TaxCalc. Please note this error should only affect Windows users. If you are running a different operating system, please contact our support team for further assistance. This means that there has been an error in...
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07 Feb, 2020
Views: 479
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How to do mail merge in Linux versions of TaxCalc
Note this article needs to cover creating the merge docs and merging them in Openoffice/LibreOffice Mail Merge allows you to export client data into documents, including letters and forms. You can access Mail Merge via Practice Manager. In Windows most of this is handled in...
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27 Sep, 2019
Views: 453
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"Error: Connection closed" When submitting a Tax return to HMRC
The following message may be seen when trying to file a return to HMRC. This has been seen when Kaspersky Endpoint Security for Windows (V.10) was installed. Kaspersky was causing a problem with the "web control" filtering module If you disable the "Web Control" filtering module it should...
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27 Dec, 2019
Views: 450
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I get the message saying "could not create tempdir" when installing TaxCalc
On occasion customers have reported the following error message when installing the TaxCalc software from the website Could not create tempDir = c:\users\username\appdata\local\Temp\ASP_hub NOTE - The path will be different for you and the version number will vary depending on the version...
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18 Mar, 2016
Views: 448
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I cannot tab to the next field in the Mac version of TaxCalc correctly
When tabbing in the native Mac version of TaxCalc you may sometimes find that "tab" does not go to to certain fields There is a setting in OS-X that defines the behaviour of the tab function Click System Preferences - Keyboard (from the hardware section). Towards the bottom of this dialog...
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18 Mar, 2016
Views: 445
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Is there a network version of TaxCalc for Mac and Linux machines?
With the release of the Mac and Linux versions of TaxCalc for standalone computers, and the subsequent CloudConnect offering, we have been working toward releasing the network capable version of the program for the Mac and Linux platforms. While work and testing on the Server portions of TaxCalc...
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12 Dec, 2016
Views: 427
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Installing the network version of TaxCalc Fails with 'Error 1935. An Error occurred'
The following problem was reported by a customer installing the network version of TaxCalc on a new machine. The problem happens at the time the database portion of the installer is starting and is caused by a problem on the computer, not by the TaxCalc installation process itself. If you...
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18 Mar, 2016
Views: 424
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Using the right credentials for Cloud Connect
When using the TaxCalc Cloud Connect Module, it is important to remember the user credentials that have been created for user and license purposes. As cloud uses a two-factor authentication process and Advanced Security, this makes remembering the information more important. License...
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27 Sep, 2019
Views: 377
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How to obtain the computer name
In order to assist with troubleshooting the machine name with the problem will be required. Windows On a Windows based machine to find the computer name click on the Windows logo type System then select the Control Panel option. MAC Choose the Apple menu > System Preferences...
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08 Jul, 2024
Views: 376
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How to Enable Windows Crash Dumps
If the TaxCalc software crashes and a crash dump is unavailable through App Data, They can be manually added by following through these steps: Open regedit.exe - Go to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\ folder - Look for a folder called “LocalDumps”...
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05 Mar, 2021
Views: 375
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TaxCalc crashes when opening on a Mac with multiple screens (Practice version only)
Under some circumstances TaxCalc will fail to open on a Mac that has more than one monitor. The problem is caused when TaxCalc tries to open on a secondary monitor. To resolve this problem: Temporarily unplug any extra monitors, leaving only the primary monitor connected. Start TaxCalc. ...
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26 Jan, 2017
Views: 372
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Do I need a CD?
Most users do not require a CD or other physical media in order to use TaxCalc. Currently only about 1% of TaxCalc customers request a CD. The disk is intended for those customers who only have access to slow or unreliable internet connections where the full initial download would be difficult...
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28 Mar, 2017
Views: 353
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TaxCalc will not update as it says the PC is Windows XP but it is not
In some situations a Windows PC may not allow TaxCalc to be installed as it claims that it is running on XP, although the computer is running Windows 7 or later. This will happen if the TaxCalc application is running in compatibility mode for XP. While this situation is unusual it is easily...
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12 Mar, 2018
Views: 322
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