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I can't save my return to my file system
If you can't save a return from the database to your own file system, it's usually because there's an extra space or spaces at the end of the company name (either within Practice Manager or on the tax return). To remove the space(s), follow these steps: In Practice Manager, double-click on...
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17 Oct, 2019
Views: 420
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TaxCalc SSL Errors on macOS High Sierra
Unfortunately, macOS High Sierra 10.13.6 is a retired Operating system that Apple stopped supporting around December 2020, and as a result is no longer supported by TaxCalc. If you have a macOS High Sierra machine and try to launch the TaxCalc application, the following SSL error will occur: ...
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04 Jul, 2023
Views: 414
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I cannot tab to the next field in the Mac version of TaxCalc correctly
When tabbing in the native Mac version of TaxCalc you may sometimes find that "tab" does not go to to certain fields There is a setting in OS-X that defines the behaviour of the tab function Click System Preferences - Keyboard (from the hardware section). Towards the bottom of this dialog...
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18 Mar, 2016
Views: 410
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"Error: Connection closed" When submitting a Tax return to HMRC
The following message may be seen when trying to file a return to HMRC. This has been seen when Kaspersky Endpoint Security for Windows (V.10) was installed. Kaspersky was causing a problem with the "web control" filtering module If you disable the "Web Control" filtering module it should...
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27 Dec, 2019
Views: 395
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Can I back up using Mozy Pro?
A customer reported problems with restoring a backup made using 'i-sure' (a MozyPro based service from Barclays). It transpired that the user was backing up the TaxCalc hub folder (which contains the database files) rather than backing up the database as recommended. Further investigation...
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18 Mar, 2016
Views: 393
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Installing Adobe Reader on Linux
Adobe Reader is not included in Linux builds as most distributions do have a program capable of rendering pdf documents. For instance, Ubuntu ships with Document Viewer and this will display pdf documents created with TaxCalc. However it is possible that some documents may not be rendered by 3rd...
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08 Jul, 2015
Views: 380
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Error message when restoring database: Please close other [n] connections to DB (hub) and try again
If you receive this error message when restoring a database, it means that the program is unable to close all the active connections to the database. First, make sure that no other users are logged into TaxCalc and try to restore the database again. If this doesn't work, follow these steps...
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18 Mar, 2016
Views: 379
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Is there a network version of TaxCalc for Mac and Linux machines?
With the release of the Mac and Linux versions of TaxCalc for standalone computers, and the subsequent CloudConnect offering, we have been working toward releasing the network capable version of the program for the Mac and Linux platforms. While work and testing on the Server portions of TaxCalc...
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12 Dec, 2016
Views: 379
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Installing the network version of TaxCalc Fails with 'Error 1935. An Error occurred'
The following problem was reported by a customer installing the network version of TaxCalc on a new machine. The problem happens at the time the database portion of the installer is starting and is caused by a problem on the computer, not by the TaxCalc installation process itself. If you...
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18 Mar, 2016
Views: 360
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"Unable to register resource file" error when updating TaxCalc
Some users have reported the below error message when attempting to update TaxCalc. Please note this error should only affect Windows users. If you are running a different operating system, please contact our support team for further assistance. This means that there has been an error in...
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07 Feb, 2020
Views: 345
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Do I need a CD?
Most users do not require a CD or other physical media in order to use TaxCalc. Currently only about 1% of TaxCalc customers request a CD. The disk is intended for those customers who only have access to slow or unreliable internet connections where the full initial download would be difficult...
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28 Mar, 2017
Views: 311
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QPSQL Password authentication failed unable to connect on the initial installation of TaxCalc
A QPSQL password authentication failed for user "hubuser" may occur on the initial installation of TaxCalc and prevent connection to the database. This issue is caused by the use of illegal symbols when creating the Postgres root database password. As this issue can only occur on the...
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02 Feb, 2022
Views: 307
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TaxCalc crashes when opening on a Mac with multiple screens (Practice version only)
Under some circumstances TaxCalc will fail to open on a Mac that has more than one monitor. The problem is caused when TaxCalc tries to open on a secondary monitor. To resolve this problem: Temporarily unplug any extra monitors, leaving only the primary monitor connected. Start TaxCalc. ...
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26 Jan, 2017
Views: 304
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TaxCalc will not update as it says the PC is Windows XP but it is not
In some situations a Windows PC may not allow TaxCalc to be installed as it claims that it is running on XP, although the computer is running Windows 7 or later. This will happen if the TaxCalc application is running in compatibility mode for XP. While this situation is unusual it is easily...
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12 Mar, 2018
Views: 291
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Using the right credentials for Cloud Connect
When using the TaxCalc Cloud Connect Module, it is important to remember the user credentials that have been created for user and license purposes. As cloud uses a two-factor authentication process and Advanced Security, this makes remembering the information more important. License...
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27 Sep, 2019
Views: 261
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