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folder Printing
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folder Moving TaxCalc
folder Updating TaxCalc
folder Firewalls and Proxy Servers
folder Mac
folder Imports
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Technical
Can I re-download TaxCalc onto my computer?
It is possible to re-download TaxCalc from our website as follows: Go to www.taxcalc.com. Log in to your account using your Username (email address) and Password*. go to My Products and Services Click on the Download button. Click on the statement .I want to update TaxCalc to the latest...
rating 03 Oct, 2018 Views: 4874
How do I print a copy of my return?
You can easily print your tax return to a printer or PDF. Please see the below video tutorial for more information. Alternatively, please see the written instructions below: Open the tax return. Click on Check and Finish. Click on Print. Click on Next Step in the HMRC warning message (if...
rating 29 Mar, 2022 Views: 4246
Setting up a new machine or user on CloudConnect for the first time
The following steps should allow users to add a new user/machine to CloudConnect. There are three main steps. Set up a new user in the CloudConnect database Add TaxCalc to the computer Log in as the user for the first time Please Note: The following information will be required in...
rating 24 Mar, 2020 Views: 4221
Automatic backup of TaxCalc on a server
The network version of TaxCalc uses the Postgres database engine. Backups need to be made on the server itself - there is no capability for users to make an automatic backup of the database from a 'client' computer. In a full blown server environment it may not be possible or desirable for users...
rating 27 Dec, 2019 Views: 4121
How do I import a return from the previous year's tax return? (Individual Users)
Depending on whether you are looking to import a single tax return file or multiple tax return files, the instructions will vary. Below are 2 videos, the first for importing multiple tax returns and the second for single file. Video 1 - Multiple tax return files Video 2 - Single tax return...
rating 24 Mar, 2021 Views: 4003
Why can't I log into my HMRC online account?
From 10 August 2015, you can only log into your HMRC online account if JavaScript is enabled in your browser. JavaScript should already be enabled but if you have problems you may need to follow these instructions to turn it on.
rating 23 Sep, 2015 Views: 3806
Where is my database stored and can I move it? (Individual users)
Unfortunately the database cannot be moved due to system settings within the software. The database itself must be stored in one of two different locations, depending on which option you selected during the installation. If you selected the Just me option during installation, the database will be...
rating 28 Mar, 2017 Views: 3708
TaxCalc doesn't generate a print preview
TaxCalc uses the Adobe pdf file standard as its printing output. This allows you to have more control over the printing options and also allows you to save your tax returns as pdf documents. If you get an error from Adobe Reader when trying to generate a print preview, follow these instructions:...
rating 16 Mar, 2016 Views: 3637
Application Version Mismatch
When you update the TaxCalc program, the following message may be shown: Application Version Mismatch TaxCalc cannot start because the application and database versions are not in sync. Please shut down TaxCalc and try running the installer again to rectify the problem. For more guidance on...
rating 18 Mar, 2016 Views: 3617
How to install the Windows version of TaxCalc
The process to install the Windows version is broadly the same for Individual and Practice users. Running an installation will install a new version or update an existing copy of TaxCalc. Download the latest version of TaxCalc. Depending upon the version you have, you may be offered TaxCalc for...
rating 13 Jan, 2021 Views: 3544
How do i change the font size in TaxCalc for the Mac
On occasion users may want to change the test size inside TaxCalc on a Mac. There is no facility inside the program to change the settings, any changes have to be made in the Operating System. Change Display resolution if you have a Mac that permits you to change the display...
rating 18 Mar, 2016 Views: 3304
How to install the Mac version of TaxCalc
The process to install the Mac version is the same for Individual and Practice users. The installation does not use an installer file as such but instead copies the application into the applications folder and then runs the configuration when the program is started. You can use this guide to...
rating 08 Nov, 2021 Views: 3259
Where is my database stored and can I move it? (Practice users)
The database cannot be moved due to system settings within the software. The locations are as follows. Windows Standalone users The database is called hub.sqlite. If you selected the just me option during installation, the database will be here: C:\Users\(Your...
rating 27 Mar, 2017 Views: 3082
Can I store the Postgres database on a remote drive or NAS box?
Storing the database on a remote drive or on a Network attached Storage (NAS) device is not supported by Taxcalc. The data should be on the same device as the one where the Postgres Service is running. Any other configuration is outside the scope for support by TaxCalc. NFS (Network File...
rating 06 Jan, 2017 Views: 2949
How do I transfer tax return files from Windows to TaxCalc on Mac
If you have already started your returns, it is possible to transfer data from TaxCalc on Windows, as well as import returns directly from Prior years as far back as 2012. Despite this TaxCalc 2012 itself, and earlier versions, will not run on Mac. Returns from 2011/12 or before will need to be...
rating 28 Dec, 2018 Views: 2783

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