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Updating TaxCalc
TaxCalc Crashes during installation or Update to Version 6 or later
For security and functionality reasons, TaxCalc have upgraded some of the components used in the program. In a small number of cases the graphics drivers used on some machines can cause unexpected issues, and one of the following errors may occur when installing, updating or running the software: ...
rating 05 Nov, 2018 Views: 8046
Application Version Mismatch
When you update the TaxCalc program, the following message may be shown: Application Version Mismatch TaxCalc cannot start because the application and database versions are not in sync. Please shut down TaxCalc and try running the installer again to rectify the problem. For more guidance on...
rating 18 Mar, 2016 Views: 2724
Update Failed - Error updating TaxCalc
The following error may be shown if there is a problem communicating with the TaxCalc servers during an update of TaxCalc from within the program. This is likely to be a glitch in internet connectivity. If the update fails again, the following Knowledge Base article shows you how to run the...
rating 07 Apr, 2017 Views: 2595
How to install the Windows version of TaxCalc
The process to install the Windows version is broadly the same for Individual and Practice users. Running an installation will install a new version or update an existing copy of TaxCalc. Download the latest version of TaxCalc. Depending upon the version you have, you may be offered TaxCalc for...
rating 21 Mar, 2016 Views: 2019
How to install the Mac version of TaxCalc
The process to install the Mac version is the same for Individual and Practice users. The installation does not use an installer file as such but instead copies the application into the applications folder and then runs the configuration when the program is started. You can use this guide to...
rating 27 Mar, 2017 Views: 1538
How do I check if my TaxCalc is up to date?
It is always recommended to be running the latest version of TaxCalc. This will ensure that you have the most up-to-date functionality and stability in the programs performance. There are 2 different ways to check for software updates internally within the application. Go to Help > Check...
rating 29 Mar, 2017 Views: 1309
Will my annual subscription include any updates?
TaxCalc will include software updates regularly that are downloaded from the internet. This will include improved stability to the product and any new additional functionality that may have been added. The application will check for updates and licence terms each time it starts up on the computer....
rating 18 Mar, 2016 Views: 394
Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: The program will not let users make a backup of the database. This forces users to continue without making a backup or abort the...
rating 26 Sep, 2018 Views: 357
How do I update the TaxCalc software on a computer that is not connected to the Internet?
The TaxCalc software cannot be updated if your computer is not connected to the internet, as it requires an active connection to download the relevant plugins and detect the correct licence.
rating 02 Mar, 2018 Views: 353
Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
rating 18 Mar, 2016 Views: 308

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