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Can I use Dropbox or other file hosting services to store and share my data? (Practice users)
If you use a stand-alone machine, we recommend that you store your data on the default local database to ensure that all data is stored centrally and securely. However, if you want to share data in a cloud or hosted environment such as Dropbox, you can store data in individual files as with...
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23 Mar, 2022
Views: 1413
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How to allow the TaxCalc installer to execute on Linux
When attempting to install TaxCalc on a Linux machine, you may get the following message. This is because the file needs to be made executable. Some distributions may allow you to select a button 'make executable and run', in which case you may choose that option and skip the following...
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23 Jan, 2020
Views: 1328
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Error when starting TaxCalc "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing"
Users with Windows 8.1 or Windows 7 may encounter the following error when starting TaxCalc after updating to the late 2017 version of the program. The easiest and preferred way to resolve this problem is to run any and all Windows updates, until no more are showing (including any required or...
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13 Jun, 2018
Views: 1322
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How do I send a screenshot?
On occasion it is helpful to send a screenshot to TaxCalc to help diagnose issues with the program or unexpected results. Creating a Screengrab in Windows To take a screen shot on a Windows machine you will need to: Press the Print screen button (PrtScn) on your keyboard. This will save the...
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15 Sep, 2017
Views: 1305
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Performing a custom installation of TaxCalc (advanced users only)
With the release of TaxCalc for the 2016 year, TaxCalc have included some advanced options when installing the network version of the program for the first time. These options include the ability to customise the installation location of the TaxCalc program and the database engine (PostgreSQL) to...
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27 Feb, 2017
Views: 1211
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Operating Systems no longer supported
You are probably seeing this page because an installation has been completed on an Operating System that TaxCalc can no longer support for technical reasons, and you have been directed to this location. If this is the case, please refer to the following article for more information. Retired...
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27 Jan, 2021
Views: 1189
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Moving TaxCalc to a new Mac (Practice – standalone user)
Before you move TaxCalc to a new Mac, make sure your current software is up to date. You can't easily move a database created in an older version of TaxCalc to a newer version. If you do have to restore an older backup and you experience problems, contact Support for help. Moving TaxCalc to a...
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18 Mar, 2016
Views: 1140
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TaxCalc display is too large after update.
In the late 2017/early 2018 update, TaxCalc utilised a new component which more closely adheres to the Microsoft usability guidelines for display purposes. However, we have found that due to the wide variety of hardware and software in use (and tweaked user settings) this may not always display as...
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27 Dec, 2019
Views: 1140
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Will TaxCalc work on my tablet computer?
TaxCalc will only work on Windows Pro tablets. If your tablet can't run TaxCalc natively, you might be able to access it by running the installer on a supported operating system through a Remote Desktop Connection application. TaxCalc only supports desktop operating systems and their...
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20 Mar, 2017
Views: 1117
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Merging of Multiple Databases - How it Works
This process has been designed for customers that have more then one installation of the TaxCalc database, or for firms acquiring another firm which also uses TaxCalc and intend to trade under a single entity. When combining two or more databases into one for migration purposes, it is important...
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27 Jun, 2022
Views: 1109
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Moving older versions of TaxCalc from one PC to another (Practice users)
On occasion you may find that you need to move older versions of TaxCalchub (Pre 2013) and its data to a new computer. The required steps are as follows: Install the required years' program on your new computer Copy the relevant returns from the old PC Associate these returns with the...
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27 Mar, 2017
Views: 1059
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Can I migrate from a Standalone database to CloudConnect?
It is possible to migrate a standalone database to the CloudConnect environment however, the database format must be converted first. This is because the cloud structure requires a different format to that of a standalone database. Therefore, a member of the technical team will be involved to help...
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04 Feb, 2020
Views: 1036
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Database Connectivity error on Network version of TaxCalc
The following error may appear when using TaxCalc on a network. This message will occur if you are logged into the program and there is a dropped connection to the database. This can also occur if the machine wakes after being in a hibernate or sleep state. It can also occur if a backup...
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28 Mar, 2017
Views: 1019
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"Cannot open the database" message is received after TaxCalc is installed on an additional machine
This message may be shown when trying to connect to a remote database from a workstation: Note: The blank area in the error dialog above will have a machine’s name listed. If this happens then it is likely an issue with the firewall settings on one (or both) machines. Amending your...
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18 Mar, 2016
Views: 1002
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When printing, a Mac app opens the pdf preview instead of Adobe reader (Parallels under OS-X).
On some machines when printing in the Windows version using parallels on a Mac, the output opens in a Mac application instead of Adobe Reader inside Parallels. In the newer versions of Parallels you have the ability to set the default app for any file across either operating systems. It looks...
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18 Mar, 2016
Views: 991
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