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Technical
How to allow the TaxCalc installer to execute on Linux
When attempting to install TaxCalc on a Linux machine, you may get the following message. This is because the file needs to be made executable. Some distributions may allow you to select a button 'make executable and run', in which case you may choose that option and skip the following...
rating 23 Jan, 2020 Views: 1668
How do I manually remove TaxCalc from my Mac?
To remove TaxCalc from a Mac, follow these steps: Open the Applications folder. Delete all instances of the TaxCalchub application. Go to users home folder > library > application Support folder – if the library folder isn't visible, go to Finder > Go > Go to folder and type '...
rating 20 Oct, 2021 Views: 1634
Setting up the Beta test version
In order to set up the Beta test version, you need to transfer a backup from your live system onto another computer to ensure that you have data to work with. The instructions required to do so are listed below. Live System Ensure all TaxCalc users are logged off of the software. Network...
rating 19 Feb, 2024 Views: 1604
TaxCalc display is too large after update.
In the late 2017/early 2018 update, TaxCalc utilised a new component which more closely adheres to the Microsoft usability guidelines for display purposes. However, we have found that due to the wide variety of hardware and software in use (and tweaked user settings) this may not always display as...
rating 27 Dec, 2019 Views: 1578
Supported web browsers for card payments
Please note that credit/debit card regulatory changes that had come into effect in 2015 means we will be unable to process orders through unsupported web browser versions once this regulation is implemented. Unsupported versions include Chrome (v22 or earlier), Firefox (v27 or earlier), Safari (v6...
rating 18 Mar, 2016 Views: 1543
Will TaxCalc work on my tablet computer?
TaxCalc will only work on Windows Pro tablets. If your tablet can't run TaxCalc natively, you might be able to access it by running the installer on a supported operating system through a Remote Desktop Connection application. TaxCalc only supports desktop operating systems and their...
rating 20 Mar, 2017 Views: 1528
Can I use Dropbox or other file hosting services to store and share my data? (Practice users)
If you use a stand-alone machine, we recommend that you store your data on the default local database to ensure that all data is stored centrally and securely. However, if you want to share data in a cloud or hosted environment such as Dropbox, you can store data in individual files as with...
rating 23 Mar, 2022 Views: 1527
Performing a custom installation of TaxCalc (advanced users only)
With the release of TaxCalc for the 2016 year, TaxCalc have included some advanced options when installing the network version of the program for the first time. These options include the ability to customise the installation location of the TaxCalc program and the database engine (PostgreSQL) to...
rating 27 Feb, 2017 Views: 1486
How to force TaxCalc to re-license.
In certain scenarios it may be necessary for TaxCalc to be licensed under different accounts. This could occur if a user consults for multiple firms but also requires a personal licence to complete their own Self Assessment. This article provides two methods of removing the licence key after...
rating 23 Feb, 2022 Views: 1484
Error when starting TaxCalc "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing"
Users with Windows 8.1 or Windows 7 may encounter the following error when starting TaxCalc after updating to the late 2017 version of the program. The easiest and preferred way to resolve this problem is to run any and all Windows updates, until no more are showing (including any required or...
rating 13 Jun, 2018 Views: 1417
Moving TaxCalc to a new Mac (Practice – standalone user)
Before you move TaxCalc to a new Mac, make sure your current software is up to date. You can't easily move a database created in an older version of TaxCalc to a newer version. If you do have to restore an older backup and you experience problems, contact Support for help. Moving TaxCalc to a...
rating 18 Mar, 2016 Views: 1378
Moving older versions of TaxCalc from one PC to another (Practice users)
On occasion you may find that you need to move older versions of TaxCalchub (Pre 2013) and its data to a new computer. The required steps are as follows: Install the required years' program on your new computer Copy the relevant returns from the old PC Associate these returns with the...
rating 21 Apr, 2023 Views: 1267
Full uninstall and reinstall of TaxCalc on Mac OS
These instructions will guide you through the uninstallation of the TaxCalc program and the removal of the database and licence information from your Mac system. Standalone Practice and VAT module users utilise the database to store data. You should ensure that you have a backup of your database...
rating 25 Feb, 2022 Views: 1262
I can't find a client or associated data in the application - Practice users only!
If you are a non-practice user (you purchase a product listed for Individuals, Trusts or Businesses) please see our article for How do I find a missing file? (Individual, Partnership and Limited Company users) In terms of the TaxCalc application, measures are in place to prevent any data loss....
rating 18 May, 2021 Views: 1208
Can I migrate from a Standalone database to CloudConnect?
It is possible to migrate a standalone database to the CloudConnect environment however, the database format must be converted first. This is because the cloud structure requires a different format to that of a standalone database. Therefore, a member of the technical team will be involved to help...
rating 04 Feb, 2020 Views: 1208

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