|
I am running a Linux machine, how do i send error logs?
If an issue is encountered using the TaxCalc program on a Linux based system, logs will be required to investigate further. Please ensure you send the required logs via email to support@taxcalc.com. HealthCheck If the TaxCalc program is able to open, select Help > Send HealthCheck to TaxCalc...
|
|
10 May, 2021
Views: 2123
|
|
|
How to allow the TaxCalc installer to execute on Linux
When attempting to install TaxCalc on a Linux machine, you may get the following message. This is because the file needs to be made executable. Some distributions may allow you to select a button 'make executable and run', in which case you may choose that option and skip the following...
|
|
23 Jan, 2020
Views: 2119
|
|
|
I can download the TaxCalc installer but it will not run
A small number of customers have reported that while they can download the installation file for TaxCalc, they cannot run it. This is likely to be caused by a feature called 'Blocked File protection Control'. To resolve the problem: Right-hand click on the downloaded file. Select Properties ...
|
|
18 Mar, 2016
Views: 2117
|
|
|
How do I manually remove TaxCalc from my Mac?
To remove TaxCalc from a Mac, follow these steps: Open the Applications folder. Delete all instances of the TaxCalchub application. Go to users home folder > library > application Support folder – if the library folder isn't visible, go to Finder > Go > Go to folder and type '...
|
|
20 Oct, 2021
Views: 2110
|
|
|
Setting up the Beta test version
In order to set up the Beta test version, you need to transfer a backup from your live system onto another computer to ensure that you have data to work with. The instructions required to do so are listed below. Live System Ensure all TaxCalc users are logged off of the software. Network...
|
|
19 Feb, 2024
Views: 2095
|
|
|
Performing a custom installation of TaxCalc (advanced users only)
With the release of TaxCalc for the 2016 year, TaxCalc have included some advanced options when installing the network version of the program for the first time. These options include the ability to customise the installation location of the TaxCalc program and the database engine (PostgreSQL) to...
|
|
27 Feb, 2017
Views: 2090
|
|
|
I can't find a client or associated data in the application - Practice users only!
If you are a non-practice user (you purchase a product listed for Individuals, Trusts or Businesses) please see our article for How do I find a missing file? (Individual, Partnership and Limited Company users) In terms of the TaxCalc application, measures are in place to prevent any data loss....
|
|
18 May, 2021
Views: 2058
|
|
|
Will TaxCalc work on my tablet computer?
TaxCalc will only work on Windows Pro tablets. If your tablet can't run TaxCalc natively, you might be able to access it by running the installer on a supported operating system through a Remote Desktop Connection application. TaxCalc only supports desktop operating systems and their...
|
|
20 Mar, 2017
Views: 2051
|
|
|
I downloaded the TaxCalc installer but I cannot find it (deleted by Norton)
TaxCalc have observed that in some instances Norton 360 removes the installer file from the downloads folder as it completes the download. This is due to a feature of Norton 360 (and Norton Internet Security) which decides which files are safe based upon what other people are downloading. It is...
|
|
09 Jan, 2017
Views: 2019
|
|
|
Full uninstall and reinstall of TaxCalc on Mac OS
These instructions will guide you through the uninstallation of the TaxCalc program and the removal of the database and licence information from your Mac system. Standalone Practice and VAT module users utilise the database to store data. You should ensure that you have a backup of your database...
|
|
25 Feb, 2022
Views: 1968
|
|
|
Supported web browsers for card payments
Please note that credit/debit card regulatory changes that had come into effect in 2015 means we will be unable to process orders through unsupported web browser versions once this regulation is implemented. Unsupported versions include Chrome (v22 or earlier), Firefox (v27 or earlier), Safari (v6...
|
|
18 Mar, 2016
Views: 1780
|
|
|
Error Updating Database Individual, Partnership and Limited Company users
Resolution for Error Updating Database for Individual, Partnership and Limited Company, Tax module users. . Windows Individual, Partnership and Limited Company users. Click on your Windows logo and type '%appdata%' and select the Windows file folder. Navigate to Roaming > Acorah...
|
|
15 Dec, 2024
Views: 1759
|
|
|
Error when starting TaxCalc "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing"
Users with Windows 8.1 or Windows 7 may encounter the following error when starting TaxCalc after updating to the late 2017 version of the program. The easiest and preferred way to resolve this problem is to run any and all Windows updates, until no more are showing (including any required or...
|
|
13 Jun, 2018
Views: 1738
|
|
|
Can I use Dropbox or other file hosting services to store and share my data? (Practice users)
If you use a stand-alone machine, we recommend that you store your data on the default local database to ensure that all data is stored centrally and securely. However, if you want to share data in a cloud or hosted environment such as Dropbox, you can store data in individual files as with...
|
|
23 Mar, 2022
Views: 1721
|
|
|
Scaling TaxCalc on High resolution (HiDPI) Displays
In some cases high resolution (also known as HiDPI) displays may not display as intended. This problem is exacerbated on physically smaller Hi resolution displays normally found on tablets and laptops. TaxCalc are working to address this with the forthcoming implementation of a new toolset that...
|
|
27 Jun, 2023
Views: 1716
|
|
Cookie Settings