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I am using Microsoft Office 2003 and Mail Merge does not seem to be working
TaxCalc does not support the use of Office 2003 for any TaxCalc integration. If you are planning on Importing or exporting summaries/accounts into TaxCalc, it is recommended that you have Microsoft Office 2010, 2013, 2016 or Office 365. PLEASE NOTE: TaxCalc cannot offer help with the use of...
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11 Sep, 2018
Views: 1663
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Excluding sites from Proxy Server checking
On some systems user may need to add a website as an exception to their Proxy server. System Admins can exclude the following sites from checking by proxy servers. The main sites users would likely to need to exclude from checking are as follows. *.secure.gateway.gov.uk ...
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11 Sep, 2018
Views: 1662
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How do I reset my database root password?
When updating the network version of TaxCalc, you may be prompted to enter your database root password. This would have been set when you initially installed TaxCalc, on the computer that acts as the server for TaxCalc. We have prepared a tool which will assist with resetting this. Please follow...
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06 Aug, 2018
Views: 1633
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How do I import a return from the previous year's tax return? (Individual Users)
Depending on whether you are looking to import a single tax return file or multiple tax return files, the instructions will vary. Below are 2 videos, the first for importing multiple tax returns and the second for single file. Video 1 - Multiple tax return files Video 2 - Single tax return...
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10 Jan, 2019
Views: 1599
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How do I move my tax return between two computers to file online? (Individual Users)
To move your tax return between two computers, it is recommended follow these steps: Complete your tax return and save it to a known location using File > Save. To find a tax return that you've already saved, go to My Returns, click on your name and make a note of the file location. Exit...
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21 Mar, 2016
Views: 1598
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I get "Upgrade Required - You are trying to connect to..." after restoring my database
The following message may appear after restoring a TaxCalc database: This will normally only happen if you have restored a database that was created in an earlier version of the software than the one you are currently using. If you want to keep the database you have restored, simply...
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27 Dec, 2017
Views: 1590
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Why can't I print PDF attachments?
TaxCalc can only print PDFs created using versions 1.4 to 1.7. To check the version of your PDF, complete the following steps: Open the PDF document. Click on File in the left-hand corner. Click on Properties. Check the version number in the pop-up window. If you can't print the PDF,...
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22 Feb, 2019
Views: 1556
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How do I reset the Hub admin password in TaxCalc
In some cases you may not know, or may need to reset, the Hub admin password in TaxCalc. Open TaxCalc At the login screen select Problems Logging in At the next window click on I need to reset my admin user password Please Note - You will need a valid internet connection for this to work....
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30 Nov, 2016
Views: 1520
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Where is my database stored and can I move it? (Practice users)
The database cannot be moved due to system settings within the software. The locations are as follows. Windows Standalone users The database is called hub.sqlite. If you selected the just me option during installation, the database will be here: C:\Users\(Your...
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27 Mar, 2017
Views: 1504
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Postgres does not always start when the "server" machine is rebooted
Some customers have reported that on occasion the Postgres service that manages access to the database for network versions of TaxCalc does not start when the server is started/restarted. This can happen even when the service is set to Automatic (as it should be) In this case setting the...
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18 Mar, 2016
Views: 1413
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