|
I get "Upgrade Required - You are trying to connect to..." after restoring my database
The following message may appear after restoring a TaxCalc database: This will normally only happen if you have restored a database that was created in an earlier version of the software than the one you are currently using. If you want to keep the database you have restored, simply...
|
|
27 Dec, 2019
Views: 2404
|
|
|
How do I put my Terminal Server into Install mode?
It is recommended before running the TaxCalc installer on a Terminal Server that you put the server into Install mode. This is required to ensure the correct registry information gets applied across all Terminal Server users. Open a command prompt as administrator, type the following (at the...
|
|
23 Feb, 2017
Views: 2378
|
|
|
Remote support sessions and TalkTalk
TalkTalk have recently blocked the ability for their customers to use AnyDesk. This is the tool that TaxCalc uses to assist customers if a remote connection is required. This means that if you are a TalkTalk customer, or a customer of an ISP that use the TalkTalk infrastructure (for instance...
|
|
24 Mar, 2020
Views: 2369
|
|
|
Why can't I print PDF attachments?
TaxCalc can only print PDFs created using versions 1.4 to 1.7. To check the version of your PDF, complete the following steps: Open the PDF document. Click on File in the left-hand corner. Click on Properties. Check the version number in the pop-up window. If you can't print the PDF,...
|
|
17 Feb, 2021
Views: 2345
|
|
|
How to fix the TaxCalc display when the High DPI settings are set incorrectly
In some cases users prefer to change the zoom settings in TaxCalc rather than their display settings, However, if too radical a change is made to the Advanced Display Settings (High DPI Support) the TaxCalc display can become garbled. In this case the registry setting that control the High DPI...
|
|
27 Dec, 2019
Views: 2273
|
|
|
How do I fix problems with print preview in TaxCalc?
If you're having problems with print preview, follow these steps to reinstall Adobe Acrobat Reader: Uninstall the program: Start > Control Panel > Uninstall a program Uninstall any instances of Adobe Reader Reboot your PC. Go to the Adobe website for the latest version of...
|
|
13 Mar, 2017
Views: 2242
|
|
|
How do I send a screenshot?
On occasion it is helpful to send a screenshot to TaxCalc to help diagnose issues with the program or unexpected results. Creating a Screengrab in Windows To take a screen shot on a Windows machine you will need to: Press the Print screen button (PrtScn) on your keyboard. This will save the...
|
|
14 Feb, 2023
Views: 2223
|
|
|
Cloud Database Server Downtime
Scheduled maintenance downtime TaxCalc will perform essential maintenance upgrades wherever possible within the following scheduled periods, during which the servers and service will be unavailable (i.e. 'downtime'): From 2100 hours on the 15th of every month until 0300 hours on the 16th of...
|
|
16 Aug, 2021
Views: 2199
|
|
|
How do I check if my TaxCalc is up to date?
It is always recommended to be running the latest version of TaxCalc. This will ensure that you have the most up-to-date functionality and stability in the programs performance. There are 2 different ways to check for software updates internally within the application. Go to Help > Check...
|
|
29 Mar, 2017
Views: 2126
|
|
|
Error: After I run the update to TaxCalc for the Mac it won't open – it says the 'identity of the developer cannot be confirmed'
Some users have reported that you might get the following error message after updating TaxCalc for the Mac: This is due to the security settings on the Mac. You can resolve this by going through the following steps: Open the Finder. Open the Applications folder. Control-click or...
|
|
24 Mar, 2020
Views: 2012
|
|
|
How do I remove duplicate returns linking to same file (Individual, Partnership and Limited Company users)?
Sometimes more than one tax return can link to the same file if the file location appears to be different but is effectively the same – for example, one file name has capitals and the other doesn’t. If this happens, although it looks like there are two returns, they both link to the same file....
|
|
15 May, 2015
Views: 1825
|
|
|
Can I use TaxCalc for remote working
If you have a network version of the software it is reasonably easy to configure your system to allow remote users access to the program. Alternatively you may want to consider our cloud version, which will make it easy for remote users to connect to your database. More information on this setup...
|
|
26 Aug, 2016
Views: 1778
|
|
|
TaxCalc display is too large after update.
In the late 2017/early 2018 update, TaxCalc utilised a new component which more closely adheres to the Microsoft usability guidelines for display purposes. However, we have found that due to the wide variety of hardware and software in use (and tweaked user settings) this may not always display as...
|
|
27 Dec, 2019
Views: 1757
|
|
|
How do I manually remove TaxCalc from my Mac?
To remove TaxCalc from a Mac, follow these steps: Open the Applications folder. Delete all instances of the TaxCalchub application. Go to users home folder > library > application Support folder – if the library folder isn't visible, go to Finder > Go > Go to folder and type '...
|
|
20 Oct, 2021
Views: 1738
|
|
|
I can download the TaxCalc installer but it will not run
A small number of customers have reported that while they can download the installation file for TaxCalc, they cannot run it. This is likely to be caused by a feature called 'Blocked File protection Control'. To resolve the problem: Right-hand click on the downloaded file. Select Properties ...
|
|
18 Mar, 2016
Views: 1736
|
|
Cookie Settings