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Technical
I get "Upgrade Required - You are trying to connect to..." after restoring my database
The following message may appear after restoring a TaxCalc database: This will normally only happen if you have restored a database that was created in an earlier version of the software than the one you are currently using. If you want to keep the database you have restored, simply...
rating 27 Dec, 2017 Views: 1726
How do I fix problems with print preview in TaxCalc?
If you're having problems with print preview, follow these steps to reinstall Adobe Acrobat Reader: Uninstall the program: Start > Control Panel > Uninstall a program Uninstall any instances of Adobe Reader Reboot your PC. Go to the Adobe website for the latest version of...
rating 13 Mar, 2017 Views: 1700
Excluding sites from Proxy Server checking
On some systems user may need to add a website as an exception to their Proxy server. System Admins can exclude the following sites from checking by proxy servers. The main sites users would likely to need to exclude from checking are as follows. *.secure.gateway.gov.uk ...
rating 11 Sep, 2018 Views: 1679
I am using Microsoft Office 2003 and Mail Merge does not seem to be working
TaxCalc does not support the use of Office 2003 for any TaxCalc integration. If you are planning on Importing or exporting summaries/accounts into TaxCalc, it is recommended that you have Microsoft Office 2010, 2013, 2016 or Office 365. PLEASE NOTE: TaxCalc cannot offer help with the use of...
rating 11 Sep, 2018 Views: 1676
How do I move my tax return between two computers to file online? (Individual Users)
To move your tax return between two computers, it is recommended follow these steps: Complete your tax return and save it to a known location using File > Save. To find a tax return that you've already saved, go to My Returns, click on your name and make a note of the file location. Exit...
rating 21 Mar, 2016 Views: 1639
Where is my database stored and can I move it? (Practice users)
The database cannot be moved due to system settings within the software. The locations are as follows. Windows Standalone users The database is called hub.sqlite. If you selected the just me option during installation, the database will be here: C:\Users\(Your...
rating 27 Mar, 2017 Views: 1617
Why can't I print PDF attachments?
TaxCalc can only print PDFs created using versions 1.4 to 1.7. To check the version of your PDF, complete the following steps: Open the PDF document. Click on File in the left-hand corner. Click on Properties. Check the version number in the pop-up window. If you can't print the PDF,...
rating 22 Feb, 2019 Views: 1595
How do I reset the Hub admin password in TaxCalc
In some cases you may not know, or may need to reset, the Hub admin password in TaxCalc. Open TaxCalc At the login screen select Problems Logging in At the next window click on I need to reset my admin user password Please Note - You will need a valid internet connection for this to work....
rating 30 Nov, 2016 Views: 1574
Postgres does not always start when the "server" machine is rebooted
Some customers have reported that on occasion the Postgres service that manages access to the database for network versions of TaxCalc does not start when the server is started/restarted. This can happen even when the service is set to Automatic (as it should be) In this case setting the...
rating 18 Mar, 2016 Views: 1528
How to install the Mac version of TaxCalc
The process to install the Mac version is the same for Individual and Practice users. The installation does not use an installer file as such but instead copies the application into the applications folder and then runs the configuration when the program is started. You can use this guide to...
rating 27 Mar, 2017 Views: 1483

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