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I cannot open my TaxCalc file(s)
If you try to open a TaxCalc return and it will not open, the most likely reason is that the return was created on a different machine. Please locate the return file in the machine where it was created in the Documents folder searching for .tcs as the file extension. Save the file to a memory...
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25 Mar, 2025
Views: 2990
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Remote support sessions and TalkTalk
TalkTalk have recently blocked the ability for their customers to use AnyDesk. This is the tool that TaxCalc uses to assist customers if a remote connection is required. This means that if you are a TalkTalk customer, or a customer of an ISP that use the TalkTalk infrastructure (for instance...
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24 Mar, 2020
Views: 2951
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Cloud Database Server Downtime
Scheduled maintenance downtime TaxCalc will perform essential maintenance upgrades wherever possible within the following scheduled periods, during which the servers and service will be unavailable (i.e. 'downtime'): From 2100 hours on the 15th of every month until 0300 hours on the 16th of...
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16 Aug, 2021
Views: 2948
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Why can't I print PDF attachments?
TaxCalc can only print PDFs created using versions 1.4 to 1.7. To check the version of your PDF, complete the following steps: Open the PDF document. Click on File in the left-hand corner. Click on Properties. Check the version number in the pop-up window. If you can't print the PDF,...
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17 Feb, 2021
Views: 2846
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Can I use TaxCalc for remote working
If you have a network version of the software it is reasonably easy to configure your system to allow remote users access to the program. Alternatively you may want to consider our cloud version, which will make it easy for remote users to connect to your database. More information on this setup...
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26 Aug, 2016
Views: 2808
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I get "Upgrade Required - You are trying to connect to..." after restoring my database
The following message may appear after restoring a TaxCalc database: This will normally only happen if you have restored a database that was created in an earlier version of the software than the one you are currently using. If you want to keep the database you have restored, simply...
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27 Dec, 2019
Views: 2757
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Is TaxCalc compatible with Windows 10?
The TaxCalc software has been tested on Microsoft Windows 10 and it is compatible on this operating system. For up to date information on compatibility and a full list of supported Operating Systems, the Knowledge Base article System Requirements for TaxCalc provides more information.
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09 Jan, 2017
Views: 2703
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How do I check if my TaxCalc is up to date?
It is always recommended to be running the latest version of TaxCalc. This will ensure that you have the most up-to-date functionality and stability in the programs performance. There are 2 different ways to check for software updates internally within the application. Go to Help > Check...
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29 Mar, 2017
Views: 2638
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How to force TaxCalc to re-license.
In certain scenarios it may be necessary for TaxCalc to be licensed under different accounts. This could occur if a user consults for multiple firms but also requires a personal licence to complete their own Self Assessment. This article provides two methods of removing the licence key after...
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23 Feb, 2022
Views: 2561
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How do I fix problems with print preview in TaxCalc?
If you're having problems with print preview, follow these steps to reinstall Adobe Acrobat Reader: Uninstall the program: Start > Control Panel > Uninstall a program Uninstall any instances of Adobe Reader Reboot your PC. Go to the Adobe website for the latest version of...
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13 Mar, 2017
Views: 2507
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TaxCalc display is too large after update.
In the late 2017/early 2018 update, TaxCalc utilised a new component which more closely adheres to the Microsoft usability guidelines for display purposes. However, we have found that due to the wide variety of hardware and software in use (and tweaked user settings) this may not always display as...
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27 Dec, 2019
Views: 2458
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Error: After I run the update to TaxCalc for the Mac it won't open – it says the 'identity of the developer cannot be confirmed'
Some users have reported that you might get the following error message after updating TaxCalc for the Mac: This is due to the security settings on the Mac. You can resolve this by going through the following steps: Open the Finder. Open the Applications folder. Control-click or...
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24 Mar, 2020
Views: 2434
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How do I remove duplicate returns linking to same file (Individual, Partnership and Limited Company users)?
Sometimes more than one tax return can link to the same file if the file location appears to be different but is effectively the same – for example, one file name has capitals and the other doesn’t. If this happens, although it looks like there are two returns, they both link to the same file....
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15 May, 2015
Views: 2376
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How do I synchronize my system date and time to use authentication applications
With the recent introduction of additional layers of security, 2 factor authentication (2FA) can now be enabled for access to TaxCalc. Due to the way the code is generated the time and date on the machine accessing TaxCalc and the time and date on the device providing authentication need to be...
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07 Oct, 2021
Views: 2208
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Operating Systems no longer supported
You are probably seeing this page because an installation has been completed on an Operating System that TaxCalc can no longer support for technical reasons, and you have been directed to this location. If this is the case, please refer to the following article for more information. Retired...
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27 Jan, 2021
Views: 2159
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