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Error: After I run the update to TaxCalc for the Mac it won't open – it says the 'identity of the developer cannot be confirmed'
Some users have reported that you might get the following error message after updating TaxCalc for the Mac: This is due to the security settings on the Mac. You can resolve this by going through the following steps: Open the Finder. Open the Applications folder. Control-click or...
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24 Mar, 2020
Views: 1706
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How do I check if my TaxCalc is up to date?
It is always recommended to be running the latest version of TaxCalc. This will ensure that you have the most up-to-date functionality and stability in the programs performance. There are 2 different ways to check for software updates internally within the application. Go to Help > Check...
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29 Mar, 2017
Views: 1706
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Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: Once running v11.15.087 or later, you will also receive the following notification: The program will not let users make a backup...
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29 Jun, 2021
Views: 1606
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I downloaded the TaxCalc installer but I cannot find it (deleted by Norton)
TaxCalc have observed that in some instances Norton 360 removes the installer file from the downloads folder as it completes the download. This is due to a feature of Norton 360 (and Norton Internet Security) which decides which files are safe based upon what other people are downloading. It is...
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09 Jan, 2017
Views: 1555
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Retired Operating Systems
From time to time, it becomes necessary for TaxCalc to cease supporting certain versions of computer operating systems. Usually, these are for reasons such as the developer of that operating system stops providing support or security updates. When our official support stops, we stop testing the...
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19 Aug, 2019
Views: 1501
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How to fix the TaxCalc display when the High DPI settings are set incorrectly
In some cases users prefer to change the zoom settings in TaxCalc rather than their display settings, However, if too radical a change is made to the Advanced Display Settings (High DPI Support) the TaxCalc display can become garbled. In this case the registry setting that control the High DPI...
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27 Dec, 2019
Views: 1457
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How do I remove duplicate returns linking to same file (Individual, Partnership and Limited Company users)?
Sometimes more than one tax return can link to the same file if the file location appears to be different but is effectively the same – for example, one file name has capitals and the other doesn’t. If this happens, although it looks like there are two returns, they both link to the same file....
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15 May, 2015
Views: 1447
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Can I use TaxCalc for remote working
If you have a network version of the software it is reasonably easy to configure your system to allow remote users access to the program. Alternatively you may want to consider our cloud version, which will make it easy for remote users to connect to your database. More information on this setup...
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26 Aug, 2016
Views: 1441
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Remote support sessions and TalkTalk
TalkTalk have recently blocked the ability for their customers to use AnyDesk. This is the tool that TaxCalc uses to assist customers if a remote connection is required. This means that if you are a TalkTalk customer, or a customer of an ISP that use the TalkTalk infrastructure (for instance...
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24 Mar, 2020
Views: 1434
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I can download the TaxCalc installer but it will not run
A small number of customers have reported that while they can download the installation file for TaxCalc, they cannot run it. This is likely to be caused by a feature called 'Blocked File protection Control'. To resolve the problem: Right-hand click on the downloaded file. Select Properties ...
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18 Mar, 2016
Views: 1425
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Can I use Dropbox or other file hosting services to store and share my data? (Practice users)
If you use a stand-alone machine, we recommend that you store your data on the default local database to ensure that all data is stored centrally and securely. However, if you want to share data in a cloud or hosted environment such as Dropbox, you can store data in individual files as with...
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09 Jan, 2017
Views: 1381
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How do I manually remove TaxCalc from my Mac?
To remove TaxCalc from a Mac, follow these steps: Open the Applications folder. Delete all instances of the TaxCalchub application. Go to users home folder > library > application Support folder – if the library folder isn't visible, go to Finder > Go > Go to folder and type '...
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20 Oct, 2021
Views: 1381
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Supported web browsers for card payments
Please note that credit/debit card regulatory changes that had come into effect in 2015 means we will be unable to process orders through unsupported web browser versions once this regulation is implemented. Unsupported versions include Chrome (v22 or earlier), Firefox (v27 or earlier), Safari (v6...
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18 Mar, 2016
Views: 1376
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Cloud Database Server Downtime
Scheduled maintenance downtime TaxCalc will perform essential maintenance upgrades wherever possible within the following scheduled periods, during which the servers and service will be unavailable (i.e. 'downtime'): From 2100 hours on the 15th of every month until 0300 hours on the 16th of...
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16 Aug, 2021
Views: 1340
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TaxCalc and passwords
As a user of TaxCalc, you may already be aware that there are varying passwords that you may have setup. This article will cover the different type of passwords that we use, the importance of each and more information on how to reset these if required. PLEASE NOTE: For security reasons, TaxCalc...
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17 Feb, 2021
Views: 1333
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