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External connections into the TaxCalc database
In line with our EULA TaxCalc does not permit third party software to insert, delete, interrogate, or in any way interact with the data held within the TaxCalc database. Whilst it is technically possible to connect to a TaxCalc database, outside of the application, it is not an area we can support...
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27 Sep, 2018
Views: 708
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Load Library failed with error 1114
On some Windows 10 computers the following error message will be received either during the installation or on the opening of the TaxCalc application. This is a Windows generated error, although there is no specific cause for this error message to appear it can be resolved by a change to the...
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10 Apr, 2018
Views: 702
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Can I use TaxCalc on a Chromebook/ChromeOS
At the current time this is not possible and TaxCalc have no plans to release a native Chromebook/ChromeOS version of the program. It may be possible to install a supported version of Linux onto ChromeOS and run TaxCalc in the Linux environment, but TaxCalc cannot provide technical support if...
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13 Mar, 2017
Views: 667
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Missing checkboxes and radio buttons using the Windows version of TaxCalc (Parallels under OS-X)
Some users report that checkboxes and radio buttons can be missing when using TaxCalc on a Mac under Parallels To resolve this issue MacLook needs to be disabled. If coherence mode is used, this must be exited first. Right click on the Parallels Desktop icon in the dock Select view Change...
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29 Mar, 2017
Views: 666
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TaxCalc SSL Errors on macOS High Sierra
Unfortunately, macOS High Sierra 10.13.6 is a retired Operating system that Apple stopped supporting around December 2020, and as a result is no longer supported by TaxCalc. If you have a macOS High Sierra machine and try to launch the TaxCalc application, the following SSL error will occur: ...
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04 Jul, 2023
Views: 663
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Will my annual subscription include any updates?
TaxCalc will include software updates regularly that are downloaded from the internet. This will include improved stability to the product and any new additional functionality that may have been added. The application will check for updates and licence terms each time it starts up on the computer....
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18 Mar, 2016
Views: 657
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The TaxCalc installer file has been quarantined
On occasion the TaxCalc installer file may falsely be identified as a virus or a file that contains malware. Your Antivirus will then automatically remove or quarantine these files. You will need to update your Antivirus settings to allow the file to be restored or re-downloaded. In some...
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19 Aug, 2021
Views: 655
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Can I skip making a backup when an update is run
In recent versions of TaxCalc the user will be prompted to allow a backup to be made when the update runs if it is started from the notifications tab. This dialog has been included to ensure that appropriate backups are taken at the point the database is upgraded. TaxCalc recommends you allow...
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20 Jan, 2022
Views: 633
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Not a valid Win32 application when trying to install TaxCalc
On occasion users may encounter the following message when trying to load TaxCalc Not a valid Win32 appplication This error normally indicates that the file is corrupt. This is likely because the file had a problem downloading. Delete the file and re-download it. if the problem persists...
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18 Mar, 2016
Views: 622
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Absolute file path error message
To fix, please follow the below instructions. Windows 10: Go to C:\TaxCalcHub\PostgreSQL\9.4\Data Delete the file “postmaster.pid” Open Task Manager Right click the column header (where it states name CPU memory etc) Tick the option “Command Line” Find in the process list the...
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13 Apr, 2016
Views: 618
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QPSQL Password authentication failed unable to connect on the initial installation of TaxCalc
A QPSQL password authentication failed for user "hubuser" may occur on the initial installation of TaxCalc and prevent connection to the database. This issue is caused by the use of illegal symbols when creating the Postgres root database password. As this issue can only occur on the...
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02 Feb, 2022
Views: 606
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Can I back up using Mozy Pro?
A customer reported problems with restoring a backup made using 'i-sure' (a MozyPro based service from Barclays). It transpired that the user was backing up the TaxCalc hub folder (which contains the database files) rather than backing up the database as recommended. Further investigation...
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18 Mar, 2016
Views: 582
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How do I update the TaxCalc software on a computer that is not connected to the Internet?
The TaxCalc software cannot be updated if your computer is not connected to the internet, as it requires an active connection to download the relevant plugins and detect the correct licence.
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02 Mar, 2018
Views: 574
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Withdrawal of Support for Mac OS 10.11 (El Capitan)
From release 8.0.022, we will no longer support our software and services on computers that run on the Mac OS 10.11 (El Capitan) operating system. Why have we withdrawn support? We support older operating systems for as long as we can. However, for technical reasons we have had to cease...
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16 Aug, 2019
Views: 568
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How to do mail merge in Linux versions of TaxCalc
Note this article needs to cover creating the merge docs and merging them in Openoffice/LibreOffice Mail Merge allows you to export client data into documents, including letters and forms. You can access Mail Merge via Practice Manager. In Windows most of this is handled in...
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27 Sep, 2019
Views: 565
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