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Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
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27 Dec, 2019
Views: 617
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The TaxCalc installer file has been quarantined
On occasion the TaxCalc installer file may falsely be identified as a virus or a file that contains malware. Your Antivirus will then automatically remove or quarantine these files. You will need to update your Antivirus settings to allow the file to be restored or re-downloaded. In some...
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19 Aug, 2021
Views: 610
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Load Library failed with error 1114
On some Windows 10 computers the following error message will be received either during the installation or on the opening of the TaxCalc application. This is a Windows generated error, although there is no specific cause for this error message to appear it can be resolved by a change to the...
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10 Apr, 2018
Views: 588
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Can I use TaxCalc on a Chromebook/ChromeOS
At the current time this is not possible and TaxCalc have no plans to release a native Chromebook/ChromeOS version of the program. It may be possible to install a supported version of Linux onto ChromeOS and run TaxCalc in the Linux environment, but TaxCalc cannot provide technical support if...
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13 Mar, 2017
Views: 577
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Error Updating Database VAT, Accounts and Practice users
Resolution for Error Updating Database for; Individual, Partnership and Limited Company, Tax and VAT modules. Individual, Partnership and Limited Company, Tax, Accounts and or VAT modules. Practice (Standalone or Network) Restoring from backup file. ...
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03 Jan, 2023
Views: 577
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Can I skip making a backup when an update is run
In recent versions of TaxCalc the user will be prompted to allow a backup to be made when the update runs if it is started from the notifications tab. This dialog has been included to ensure that appropriate backups are taken at the point the database is upgraded. TaxCalc recommends you allow...
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20 Jan, 2022
Views: 567
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Not a valid Win32 application when trying to install TaxCalc
On occasion users may encounter the following message when trying to load TaxCalc Not a valid Win32 appplication This error normally indicates that the file is corrupt. This is likely because the file had a problem downloading. Delete the file and re-download it. if the problem persists...
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18 Mar, 2016
Views: 564
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Absolute file path error message
To fix, please follow the below instructions. Windows 10: Go to C:\TaxCalcHub\PostgreSQL\9.4\Data Delete the file “postmaster.pid” Open Task Manager Right click the column header (where it states name CPU memory etc) Tick the option “Command Line” Find in the process list the...
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13 Apr, 2016
Views: 557
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How do I update the TaxCalc software on a computer that is not connected to the Internet?
The TaxCalc software cannot be updated if your computer is not connected to the internet, as it requires an active connection to download the relevant plugins and detect the correct licence.
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02 Mar, 2018
Views: 547
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Withdrawal of Support for Mac OS 10.11 (El Capitan)
From release 8.0.022, we will no longer support our software and services on computers that run on the Mac OS 10.11 (El Capitan) operating system. Why have we withdrawn support? We support older operating systems for as long as we can. However, for technical reasons we have had to cease...
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16 Aug, 2019
Views: 531
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Installing Adobe Reader on Linux
Adobe Reader is not included in Linux builds as most distributions do have a program capable of rendering pdf documents. For instance, Ubuntu ships with Document Viewer and this will display pdf documents created with TaxCalc. However it is possible that some documents may not be rendered by 3rd...
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08 Jul, 2015
Views: 527
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TaxCalc SSL Errors on macOS High Sierra
Unfortunately, macOS High Sierra 10.13.6 is a retired Operating system that Apple stopped supporting around December 2020, and as a result is no longer supported by TaxCalc. If you have a macOS High Sierra machine and try to launch the TaxCalc application, the following SSL error will occur: ...
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04 Jul, 2023
Views: 525
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What are background updates?
TaxCalc has the ability to update various data without the need for a software update. We call these background updates. Examples of data which can be updated include CT indexation rates, tax offices and dividend data. When TaxCalc starts it checks to see if it has the latest version and if it...
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30 Mar, 2017
Views: 516
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Can I back up using Mozy Pro?
A customer reported problems with restoring a backup made using 'i-sure' (a MozyPro based service from Barclays). It transpired that the user was backing up the TaxCalc hub folder (which contains the database files) rather than backing up the database as recommended. Further investigation...
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18 Mar, 2016
Views: 478
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I can't save my return to my file system
If you can't save a return from the database to your own file system, it's usually because there's an extra space or spaces at the end of the company name (either within Practice Manager or on the tax return). To remove the space(s), follow these steps: In Practice Manager, double-click on...
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17 Oct, 2019
Views: 473
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