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Technical
When exporting to Microsoft Word or Excel, it offers to save the file but will not open the Office application automatically
In a number of places in TaxCalc, you can export a document to an MS Office application such as Word or Excel. When this happens on a computer running Microsoft Office 2007 onwards, Office will automatically open the document after selecting this option. However, Office Starter Edition does...
rating 18 Mar, 2016 Views: 513
Absolute file path error message
To fix, please follow the below instructions. Windows 10: Go to C:\TaxCalcHub\PostgreSQL\9.4\Data Delete the file “postmaster.pid” Open Task Manager Right click the column header (where it states name CPU memory etc) Tick the option “Command Line” Find in the process list the...
rating 13 Apr, 2016 Views: 507
Can I use TaxCalc on a Chromebook/ChromeOS
At the current time this is not possible and TaxCalc have no plans to release a native Chromebook/ChromeOS version of the program. It may be possible to install a supported version of Linux onto ChromeOS and run TaxCalc in the Linux environment, but TaxCalc cannot provide technical support if...
rating 13 Mar, 2017 Views: 501
Load Library failed with error 1114
On some Windows 10 computers the following error message will be received either during the installation or on the opening of the TaxCalc application. This is a Windows generated error, although there is no specific cause for this error message to appear it can be resolved by a change to the...
rating 10 Apr, 2018 Views: 499
ENV LoadIdData when starting TaxCalc from a users profile in a Hosted environment.
The following error may occur when TaxCalc is updated in a Hosted environment. If the update is not applied under the Administrator account, users may encounter the following error message on startup. If the update has not been applied by the Administrator, run the latest installer...
rating 04 Nov, 2022 Views: 496
Not a valid Win32 application when trying to install TaxCalc
On occasion users may encounter the following message when trying to load TaxCalc Not a valid Win32 appplication This error normally indicates that the file is corrupt. This is likely because the file had a problem downloading. Delete the file and re-download it. if the problem persists...
rating 18 Mar, 2016 Views: 491
Can I skip making a backup when an update is run
In recent versions of TaxCalc the user will be prompted to allow a backup to be made when the update runs if it is started from the notifications tab. This dialog has been included to ensure that appropriate backups are taken at the point the database is upgraded. TaxCalc recommends you allow...
rating 20 Jan, 2022 Views: 487
How do I update the TaxCalc software on a computer that is not connected to the Internet?
The TaxCalc software cannot be updated if your computer is not connected to the internet, as it requires an active connection to download the relevant plugins and detect the correct licence.
rating 02 Mar, 2018 Views: 480
What are background updates?
TaxCalc has the ability to update various data without the need for a software update. We call these background updates. Examples of data which can be updated include CT indexation rates, tax offices and dividend data. When TaxCalc starts it checks to see if it has the latest version and if it...
rating 30 Mar, 2017 Views: 479
TaxCalcHub.exe – Bad Image C:\\WINDOWS\SYSTEM21\VCRUNTIME140.dll & MSVCP140.dll
If the following messages appear when trying to run the TaxCalc application for the first time on a new Windows 10 or 11 PC, the below steps can be used to fix the issue: Click OK until there are no further 140.dll errors showing (there may be a total of x4 .dll errors): Right...
rating 21 Dec, 2023 Views: 478
Migrating from Network/Standalone to the CloudConnect
Completing a backup ready for the migration to TaxCalc CloudConnect. Please note that if you believe that you have more than one database (installations on different machines) with different client information on each one, then contact TaxCalc Support for further assistance clarifying. Do not...
rating 21 Jul, 2022 Views: 462
Linux TaxCalcHub Shortcut Reconfiguration
Amending the TaxCalc application shortcut to enable correct display and startup. This knowledge-based article will assist with tax returns appearing blank and also start-up issues while operating on the CloudConnect. Step 1 - Enabling the text file to launch: Download the attached file,...
rating 09 Mar, 2023 Views: 443
Error Updating Database VAT, Accounts and Practice users
Resolution for Error Updating Database for; Individual, Partnership and Limited Company, Tax and VAT modules. Individual, Partnership and Limited Company, Tax, Accounts and or VAT modules. Practice (Standalone or Network) Restoring from backup file. ...
rating 03 Jan, 2023 Views: 440
Withdrawal of Support for Mac OS 10.11 (El Capitan)
From release 8.0.022, we will no longer support our software and services on computers that run on the Mac OS 10.11 (El Capitan) operating system. Why have we withdrawn support? We support older operating systems for as long as we can. However, for technical reasons we have had to cease...
rating 16 Aug, 2019 Views: 423
I get the message saying "could not create tempdir" when installing TaxCalc
On occasion customers have reported the following error message when installing the TaxCalc software from the website Could not create tempDir = c:\users\username\appdata\local\Temp\ASP_hub NOTE - The path will be different for you and the version number will vary depending on the version...
rating 18 Mar, 2016 Views: 418

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