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Not a valid Win32 application when trying to install TaxCalc
On occasion users may encounter the following message when trying to load TaxCalc Not a valid Win32 appplication This error normally indicates that the file is corrupt. This is likely because the file had a problem downloading. Delete the file and re-download it. if the problem persists...
rating 18 Mar, 2016 Views: 430
Can I skip making a backup when an update is run
In recent versions of TaxCalc the user will be prompted to allow a backup to be made when the update runs if it is started from the notifications tab. This dialog has been included to ensure that appropriate backups are taken at the point the database is upgraded. TaxCalc recommends you allow...
rating 20 Jan, 2022 Views: 418
Load Library failed with error 1114
On some Windows 10 computers the following error message will be received either during the installation or on the opening of the TaxCalc application. This is a Windows generated error, although there is no specific cause for this error message to appear it can be resolved by a change to the...
rating 10 Apr, 2018 Views: 409
How do I license versions of TaxCalc prior to 2013?
Installing and licensing a previous year's version of the program is reasonably simple. After installing TaxCalc, a License TaxCalc box will appear. Please be aware that the 'Automatic' license option no longer works for older years' applications. To license: Select Next to move on to the next...
rating 24 Mar, 2021 Views: 405
When exporting to Microsoft Word or Excel, it offers to save the file but will not open the Office application automatically
In a number of places in TaxCalc, you can export a document to an MS Office application such as Word or Excel. When this happens on a computer running Microsoft Office 2007 onwards, Office will automatically open the document after selecting this option. However, Office Starter Edition does...
rating 18 Mar, 2016 Views: 395
Cannot connect to Database - AVG Firewall
The AVG Firewall may block the connection to the TaxCalc database. If TaxCalc was working previously and nothing else has changed apart from AVG being updated. Then you will need to make a simple configuration change. This is the error message given by TaxCalc ; Open AVG then select MENU...
rating 16 Mar, 2020 Views: 395
What are background updates?
TaxCalc has the ability to update various data without the need for a software update. We call these background updates. Examples of data which can be updated include CT indexation rates, tax offices and dividend data. When TaxCalc starts it checks to see if it has the latest version and if it...
rating 30 Mar, 2017 Views: 393
I get the message saying "could not create tempdir" when installing TaxCalc
On occasion customers have reported the following error message when installing the TaxCalc software from the website Could not create tempDir = c:\users\username\appdata\local\Temp\ASP_hub NOTE - The path will be different for you and the version number will vary depending on the version...
rating 18 Mar, 2016 Views: 384
I cannot tab to the next field in the Mac version of TaxCalc correctly
When tabbing in the native Mac version of TaxCalc you may sometimes find that "tab" does not go to to certain fields There is a setting in OS-X that defines the behaviour of the tab function Click System Preferences - Keyboard (from the hardware section). Towards the bottom of this dialog...
rating 18 Mar, 2016 Views: 370
Can I use TaxCalc on a Chromebook/ChromeOS
At the current time this is not possible and TaxCalc have no plans to release a native Chromebook/ChromeOS version of the program. It may be possible to install a supported version of Linux onto ChromeOS and run TaxCalc in the Linux environment, but TaxCalc cannot provide technical support if...
rating 13 Mar, 2017 Views: 359
I am running a Linux machine, how do i send error logs?
If an issue is encountered using the TaxCalc program on a Linux based system, logs will be required to investigate further. Please ensure you send the required logs via email to HealthCheck If the TaxCalc program is able to open, select Help > Send HealthCheck to TaxCalc...
rating 10 May, 2021 Views: 340
Withdrawal of Support for Mac OS 10.11 (El Capitan)
From release 8.0.022, we will no longer support our software and services on computers that run on the Mac OS 10.11 (El Capitan) operating system. Why have we withdrawn support? We support older operating systems for as long as we can. However, for technical reasons we have had to cease...
rating 16 Aug, 2019 Views: 335
I can't save my return to my file system
If you can't save a return from the database to your own file system, it's usually because there's an extra space or spaces at the end of the company name (either within Practice Manager or on the tax return). To remove the space(s), follow these steps: In Practice Manager, double-click on...
rating 17 Oct, 2019 Views: 327
Can I back up using Mozy Pro?
A customer reported problems with restoring a backup made using 'i-sure' (a MozyPro based service from Barclays). It transpired that the user was backing up the TaxCalc hub folder (which contains the database files) rather than backing up the database as recommended. Further investigation...
rating 18 Mar, 2016 Views: 318
"Error: Connection closed" When submitting a Tax return to HMRC
The following message may be seen when trying to file a return to HMRC. This has been seen when Kaspersky Endpoint Security for Windows (V.10) was installed. Kaspersky was causing a problem with the "web control" filtering module If you disable the "Web Control" filtering module it should...
rating 27 Dec, 2019 Views: 317

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