In November 2020 Apple released the Big Sur operating system (v11.0). If you are running a Mac and have upgraded to Big Sur, for TaxCalc to run as expected you will need to use the following installer file, TaxCalc - v11.11.058 (Autumn 2020) Big Sur release. If you experience a prompt around...

We're working to make TaxCalc available to all our Mac customers. In the meantime, access depends on your type of TaxCalc account and Mac specifications. We currently have three versions of the TaxCalc program. Not all versions of TaxCalc can be run from a Mac computer. If the Mac computer meets...

On occasion users may want to change the test size inside TaxCalc on a Mac. There is no facility inside the program to change the settings, any changes have to be made in the Operating System. Change Display resolution if you have a Mac that permits you to change the display...

If you have already started your returns, it is possible to transfer data from TaxCalc on Windows, as well as import returns directly from Prior years as far back as 2012. Despite this TaxCalc 2012 itself, and earlier versions, will not run on Mac. Returns from 2011/12 or before will need to be...

The process to install the Mac version is the same for Individual and Practice users. The installation does not use an installer file as such but instead copies the application into the applications folder and then runs the configuration when the program is started. You can use this guide to...

On occasion you may need to reset your licence details on a mac. This may be required if: you have changed your password for the website login and the program is not asking you to enter the new email/password details you get an Error Code 31 telling you the licence details are incorrect, or ...

Some users have reported that you might get the following error message after updating TaxCalc for the Mac: This is due to the security settings on the Mac. You can resolve this by going through the following steps: Open the Finder. Open the Applications folder. Control-click or...

To remove TaxCalc from a Mac, follow these steps: Open the Applications folder. Delete all instances of the TaxCalchub application. Go to users home folder > library > application Support folder – if the library folder isn't visible, go to Finder > Go > Go to folder and type...

On some machines when printing in the Windows version using parallels on a Mac, the output opens in a Mac application instead of Adobe Reader inside Parallels. In the newer versions of Parallels you have the ability to set the default app for any file across either operating systems. It looks...

In previous versions of TaxCalc it was possible to change the size of the text for Practice Manager by going to View > Text Size. This has now been changed and the application will automatically set the font size based on the display settings on your machine. This has been designed so that...

Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown Network Connection required Press [OK] when your network connection...

A couple of customers have reported that help fields are not available or missing on the Mac version of TaxCalc. It appears this may happen if the program is downloaded and run before being copied to the Applications folder. This causes an issue with the help file cache. The following...

The message "This program is not compatible with your Mac" may be shown when you try to start TaxCalc. This behaviour will be seen if you are trying to run TaxCalc for the Mac on a version of OS-X that is not supported by TaxCalc. TaxCalc needs OS-X 10.11 (El Capitan) or greater in order to...

The Mac version of TaxCalc doesn't include an uninstaller – it also doesn't use an installer process. If you want to remove the TaxCalc application and data from your computer, read How do I manually remove TaxCalc from my Mac? If you try to remove TaxCalc from one computer and install it on...

TaxCalc will run just as well on 32 bit or 64 bit variants of any of our supported Windows Operating Systems. All supported versions of the Mac and Linux Operating systems are 64 bit. If you do experience any problems running TaxCalc, please contact Support via email or phone and we will be...