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Technical
How do I find a missing file? (Individual, Partnership and Limited Company users)
When using TaxCalc's Individual, Partnership and Limited Company range of products, all returns that you create are stored on your local machine as return files. The files will be named with the following extensions: Individual – .tcsXX (where XX is the relevant tax year – for example...
rating 10 Jan, 2019 Views: 6220
How to send a manual Health check
In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check. Normally this is done from inside the program. If, however, you cannot open the program, you can send a Health Check manually: Click Start > All Programs > TaxCalc Hub > Support Tools > Health...
rating 28 Dec, 2018 Views: 5265
How do I download TaxCalc?
To download and install TaxCalc on a new computer, we recommend viewing our video tutorial shown below: Alternatively please follow these written steps: Go to the TaxCalc website. Click on Log in and enter your email address and password – if you can't remember your details, click on...
rating 12 Jan, 2019 Views: 5006
System Requirements for TaxCalc
TaxCalc is either ‘fully supported’, ‘partially supported’ or ‘unsupported’ running on the configurations of operating system as listed here. Fully supported TaxCalc is optimised to work on the specified versions of these operating systems and all releases are tested on them. ...
rating 04 Sep, 2018 Views: 4897
TaxCalc Crashes during installation or Update to Version 6 or later
For security and functionality reasons, TaxCalc have upgraded some of the components used in the program. In a small number of cases the graphics drivers used on some machines can cause unexpected issues, and one of the following errors may occur when installing, updating or running the software: ...
rating 05 Nov, 2018 Views: 4841
Can I re-download TaxCalc on a new computer?
If you no longer have access to the computer you installed TaxCalc on last year – or if you uninstalled the software – you can (re-)download TaxCalc from our website. Follow these steps: Log in to your account using your email address and password. Go to My Products & Services. Click...
rating 09 Jan, 2017 Views: 4760
How do I move to a new computer, including to a different operating system?
There are now Linux and Mac versions of TaxCalc for all customers except Practices running the network version. Of course, our Windows versions continue to exist for all customer types. This article will help you move to a new computer, including between the different operating systems. The...
rating 08 Aug, 2018 Views: 4720
Moving TaxCalc to a new server (Practice - Network version)
The steps to move TaxCalc to a new server are outlined below. Make a backup (Existing Server) Uninstall the program (Existing Server) Install the TaxCalc software (NEW Server) Restore the backup (NEW Server) Make sure the workstations connect to the database on the new Server While the...
rating 28 Feb, 2018 Views: 4224
Reinstalling TaxCalc in case of a failed update or other unexpected behaviour
On occasion the software can become corrupt. Experience shows us this is often due to a failed web download, sometimes cancelled when it takes longer than expected. In most cases a simple reinstall from the website will resolve the issue. A re-installation may also be required if an older...
rating 18 Mar, 2016 Views: 3542
How do I configure the firewall for the network version of TaxCalc?
The following ports must be open to allow access to the discovery service and the database, and should suffice for most installations. Server Side Incoming Rule discoveryservice.exe Port 3838 (UDP) postgres.exe Port 5432 / 5433 (TCP) Outgoing Rule discoveryservice.exe Port 6178 (TCP) ...
rating 18 Mar, 2016 Views: 3496

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