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Technical
Connection error when submitting a tax return to HMRC
If you receive a connection error message when attempting to submit an online tax return, this means that your submission isn't getting through to the Gateway quickly enough and the Gateway has closed the internet connection to prevent it becoming blocked. The likely causes of this error are...
rating 15 Jun, 2022 Views: 9836
Reinstalling TaxCalc in case of a failed update or other unexpected behaviour
On occasion the software can become corrupt. Experience shows us this is often due to a failed web download, sometimes cancelled when it takes longer than expected. In most cases a simple reinstall from the website will resolve the issue. A re-installation may also be required if an older...
rating 07 Oct, 2019 Views: 9216
When I try to log in, it states the user is already logged in (Practice users)
The user can receive the following message when they log in to a networked version of TaxCalc User Already Logged In PLEASE NOTE that this user already appears to be logged in. This could be a result of a network error, power failure or similar. If so, you can continue to log in, however, if...
rating 18 Mar, 2016 Views: 8794
Moving TaxCalc to a new server (Practice - Network version)
The steps to move TaxCalc to a new server are outlined below. Make a backup (Existing Server) Uninstall the program (Existing Server) Install the TaxCalc software (NEW Server) Restore the backup (NEW Server) Make sure the workstations connect to the database on the new Server While the...
rating 28 Apr, 2021 Views: 8154
Can I re-download TaxCalc on a new computer?
If you no longer have access to the computer you installed TaxCalc on last year – or if you uninstalled the software – you can (re-)download TaxCalc from our website. Follow these steps: Log in to your account using your email address and password. Go to My Products & Services. Click...
rating 09 Jan, 2017 Views: 7637
How do I move to a new computer, including to a different operating system?
There are now Linux and Mac versions of TaxCalc for all customers except Practices running the network version. Of course, our Windows versions continue to exist for all customer types. This article will help you move to a new computer, including between the different operating systems. The...
rating 10 Dec, 2021 Views: 7492
How to change the Advanced Display Settings within TaxCalc if the software does not display as expected
We are aware that on some machines with particular graphics cards/drivers or on Terminal Server configurations, the program may not behave as expected. Some users have reported blank screens and others have reported that the program will crash when trying to select a tax return or open a set of...
rating 10 May, 2022 Views: 7202
How do I update TaxCalc to the latest version?
Please see our video below on How to Update TaxCalc: For step by step instructions, please see the information below: New features are often implemented throughout the year, and these are installed in free updates throughout the life of your licence. When you first open the program, TaxCalc...
rating 28 Apr, 2022 Views: 6219
How do I back up the database?
TaxCalc uses a database to store client, accounts and tax return data. This SimpleStep guide will help you to take regular backups. If you run TaxCalc on a network, you must perform the backup on your server. You can't run a backup remotely from a computer that's connected to the server. If...
rating 20 Jan, 2022 Views: 6143
How to send a Health Check report
In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check. This can be completed from inside the program by using the menu options on the top toolbar. Help > Send HealthCheck to TaxCalc If, however, you cannot open the program, you can send a Health Check...
rating 11 Apr, 2022 Views: 6023
How do I configure the firewall for the network version of TaxCalc?
The following ports must be open to allow access to the discovery service and the database, and should suffice for most installations. Server Side Incoming Rule discoveryservice.exe Port 3838 (UDP) postgres.exe Port 5432 / 5433 (TCP) Outgoing Rule discoveryservice.exe Port 6178 (TCP) ...
rating 24 Mar, 2020 Views: 5737
How do I add Proxy Server settings to TaxCalc?
Some networks require Proxy authentication to allow external access (web), You can now configure these proxy settings within TaxCalc. At the Hub screen click Settings > Proxy Server Settings The Proxy Server Settings Window opens. You need to fill the following screen with the relevant...
rating 24 Mar, 2020 Views: 5598
Can I run TaxCalc on a Mac?
We're working to make TaxCalc available to all our Mac customers. In the meantime, access depends on your type of TaxCalc account and Mac specifications. We currently have three versions of the TaxCalc program. Not all versions of TaxCalc can be run from a Mac computer. If the Mac computer meets...
rating 07 Sep, 2018 Views: 5162
Cannot connect to DB - Client machine
The content in this article assumes that the server machine (the machine where the TaxCalc database is held) works. If TaxCalc does not work on the server, please see our article for Cannot connect to DB - Server machine. Below will detail the steps to try and resolve this issue yourself in the...
rating 07 May, 2020 Views: 5115
Cannot connect to DB - Server machine
If you are receiving the "cannot connect to database" error message on the machine/server where the database is held (server), there are a few things that need to be checked before proceeding. Firstly, we would always recommend re-starting the machine/server that holds the database and trying...
rating 16 Oct, 2019 Views: 5037

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