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Why can't I log into my HMRC online account?
From 10 August 2015, you can only log into your HMRC online account if JavaScript is enabled in your browser. JavaScript should already be enabled but if you have problems you may need to follow these instructions to turn it on.
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23 Sep, 2015
Views: 4096
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Moving older versions of TaxCalc to a new PC (Individual customers)
On occasion you may find that you need to move older versions of TaxCalc (pre-2013) to a new computer. If you purchased the older versions, you can still download and run these versions. Firstly, download and install the required program to the new computer from our website. On the new...
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25 Mar, 2025
Views: 4017
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How do I reset the Hub admin password in TaxCalc
In some cases you may not know, or may need to reset the Hub admin password in TaxCalc. How you reset this will depend upon your TaxCalc licence. Non-Cloud user (Standalone or Network/Server) Open TaxCalc At the login screen, select Problems logging in? Click on I need to reset my admin user...
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22 Sep, 2022
Views: 3981
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How do I remove the watermark when printing a return?
If you want to remove a watermark from a tax return, you'll need to amend the printing preferences: Open the tax return. Click on Check and Finish. Click on Print or paper file return. Click on Next Step in the HMRC warning message (if applicable). Un-tick Would you like to add a watermark?...
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29 Mar, 2022
Views: 3907
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Can I store the Postgres database on a remote drive or NAS box?
Storing the database on a remote drive or on a Network attached Storage (NAS) device is not supported by Taxcalc. The data should be on the same device as the one where the Postgres Service is running. Any other configuration is outside the scope for support by TaxCalc. NFS (Network File...
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06 Jan, 2017
Views: 3807
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How do i change the font size in TaxCalc for the Mac
On occasion users may want to change the test size inside TaxCalc on a Mac. There is no facility inside the program to change the settings, any changes have to be made in the Operating System. Change Display resolution if you have a Mac that permits you to change the display...
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18 Mar, 2016
Views: 3774
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Excluding sites from Proxy Server checking
On some systems user may need to add a website as an exception to their Proxy server. System Admins can exclude the following sites from checking by proxy servers. The main sites users would likely to need to exclude from checking are as follows. *.secure.gateway.gov.uk ...
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11 Sep, 2018
Views: 3736
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How do I move my tax return between two computers to file online? (Individual Users)
To move your tax return between two computers, it is recommended follow these steps: Complete your tax return and save it to a known location using File > Save. To find a tax return that you've already saved, go to My Returns, click on your name and make a note of the file location. Exit...
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27 Dec, 2019
Views: 3660
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How do I view, modify or import old CT600 returns? (Practice customers)
If you want to open a CT600 return made in an earlier version of TaxCalc, follow these steps: Go to Practice Manager. Click on Import Client Select the tax year you wish to import the file from click Continue Choose if you want to import a single return or multiple returns and Browse to...
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29 Mar, 2022
Views: 3485
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How do I send a screenshot?
On occasion it is helpful to send a screenshot to TaxCalc to help diagnose issues with the program or unexpected results. Creating a Screengrab in Windows To take a screen shot on a Windows machine you will need to: Press the Print screen button (PrtScn) on your keyboard. This will save the...
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14 Feb, 2023
Views: 3404
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Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: Once running v11.15.087 or later, you will also receive the following notification: The program will not let users make a backup...
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09 Mar, 2023
Views: 3316
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How do I transfer tax return files from Windows to TaxCalc on Mac
If you have already started your returns, it is possible to transfer data from TaxCalc on Windows, as well as import returns directly from Prior years as far back as 2012. Despite this TaxCalc 2012 itself, and earlier versions, will not run on Mac. Returns from 2011/12 or before will need to be...
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28 Dec, 2018
Views: 3242
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TaxCalc Application not loading on Windows machine when clicking the TaxCalc shortcut icon
If the TaxCalc application does not open, when clicking on the TaxCalc icon, the software is likely stuck in a Windows process on start-up. This can usually be resolved by performing the below steps: Right click the windows Taskbar (usually on the bottom of the screen) and select Task Manager: ...
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28 Jun, 2023
Views: 3206
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How to fix the TaxCalc display when the High DPI settings are set incorrectly
In some cases users prefer to change the zoom settings in TaxCalc rather than their display settings, However, if too radical a change is made to the Advanced Display Settings (High DPI Support) the TaxCalc display can become garbled. In this case the registry setting that control the High DPI...
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27 Dec, 2019
Views: 3133
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How to reset the licence details on a Mac
On occasion you may need to reset your licence details on a mac. This may be required if: you have changed your password for the website login and the program is not asking you to enter the new email/password details you get an Error Code 31 telling you the licence details are incorrect, or ...
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27 Dec, 2019
Views: 3009
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