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Technical
Where is my database stored and can I move it? (Individual users)
Unfortunately the database cannot be moved due to system settings within the software. The database itself must be stored in one of two different locations, depending on which option you selected during the installation. If you selected the Just me option during installation, the database will be...
rating 28 Mar, 2017 Views: 2336
How do I print a copy of my return?
You can easily print your tax return to a printer or PDF. Please see the below video tutorial for more information. Alternatively, please see the written instructions below: Open the tax return. Click on Check and Finish. Click on Print. Click on Next Step in the HMRC warning message (if...
rating 10 Jan, 2019 Views: 2309
Automatic backup of TaxCalc on a server
The network version of TaxCalc uses the Postgres database engine. Backups need to be made on the server itself - there is no capability for users to make an automatic backup of the database from a 'client' computer. In a full blown server environment it may not be possible or desirable for users...
rating 24 Apr, 2018 Views: 2246
Is TaxCalc compatible with Windows 10?
The TaxCalc software has been tested on Microsoft Windows 10 and it is compatible on this operating system. For up to date information on compatibility and a full list of supported Operating Systems, the Knowledge Base article System Requirements for TaxCalc provides more information.
rating 09 Jan, 2017 Views: 2152
How do I transfer tax return files from Windows to TaxCalc on Mac
If you have already started your returns, it is possible to transfer data from TaxCalc on Windows, as well as import returns directly from Prior years as far back as 2012. Despite this TaxCalc 2012 itself, and earlier versions, will not run on Mac. Returns from 2011/12 or before will need to be...
rating 28 Dec, 2018 Views: 2082
How to install the Windows version of TaxCalc
The process to install the Windows version is broadly the same for Individual and Practice users. Running an installation will install a new version or update an existing copy of TaxCalc. Download the latest version of TaxCalc. Depending upon the version you have, you may be offered TaxCalc for...
rating 21 Mar, 2016 Views: 1942
When I try to log in, it states the user is already logged in (Practice users)
The user can receive the following message when they log in to a networked version of TaxCalc User Already Logged In PLEASE NOTE that this user already appears to be logged in. This could be a result of a network error, power failure or similar. If so, you can continue to log in, however, if...
rating 18 Mar, 2016 Views: 1912
How do I import a return from the previous year's tax return? (Individual Users)
Depending on whether you are looking to import a single tax return file or multiple tax return files, the instructions will vary. Below are 2 videos, the first for importing multiple tax returns and the second for single file. Video 1 - Multiple tax return files Video 2 - Single tax return...
rating 10 Jan, 2019 Views: 1754
Can I store the Postgres database on a remote drive or NAS box?
Storing the database on a remote drive or on a Network attached Storage (NAS) device is not supported by Taxcalc. The data should be on the same device as the one where the Postgres Service is running. Any other configuration is outside the scope for support by TaxCalc. NFS (Network File...
rating 06 Jan, 2017 Views: 1752
Withdrawal of Support for Windows XP and Server 2003
From the 1 March 2016, we no longer support our software and services on computers that run the Microsoft Windows XP and Server 2003 operating systems. Why have we withdrawn support? Microsoft have formally retired these very old operating systems (launched in 2001 and 2003 respectively) and no...
rating 09 Jan, 2017 Views: 1741

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