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Technical
How do I import a return between non-consecutive years?
If you can't access a copy of the previous year’s tax return prepared in TaxCalc but do have a copy of a return from an earlier year, you may wish to bring this forward to the current year to retain personal information, basic entries and HMRC filing credentials. You can only directly...
rating 07 Feb, 2017 Views: 18115
Why can't I print my document or create a PDF?
If you're having problems printing or creating a PDF this could be due to a problem with the installation or configuration of Adobe Reader. If you're using TaxCalc 2015 or newer you can switch to TaxCalc Viewer instead. For more information read How do I enable TaxCalc Viewer? If your problem is...
rating 13 Mar, 2017 Views: 16966
"Can't open this file. There's a problem with the file format" when trying to print preview in TaxCalc using Windows 8/8.1
You might get the following error message instead of a pdf preview window when printing from TaxCalc using Windows 8 or 8.1: Can't Open this file. There's a problem with the file format This could be caused by one of two issues: Adobe Reader isn't installed. Adobe Reader isn't the latest...
rating 28 Oct, 2015 Views: 14507
Moving TaxCalc to a new computer (Individual, Partnership and Limited Company users)
On the Old PC Before starting you should know the location of the data files. Start the TaxCalc program and select a file within an appropriate year. The file location will be shown in the ‘File Info’ at the bottom of the screen. In the example shown above, the information for John...
rating 09 Nov, 2017 Views: 12403
Moving TaxCalc to a new computer (Practice user – standalone)
Moving TaxCalc to a new PC is a four-step process (see below). The instructions are broadly the same whether you use the SQLite database or Postgres but any differences are noted. If you store tax returns outside the database, contact our Support team before continuing. 1. Make a backup (old...
rating 14 Mar, 2017 Views: 9287
How do I send my tax return to TaxCalc?
In some cases when you have a query, the TaxCalc support team may need to look at the entries on your return. You can send the return by following these steps: Open the tax return. Click on Help in the top menu. Click on Send Return to TaxCalc. Complete your details for Your name, Your...
rating 19 Sep, 2018 Views: 8866
How do I configure my firewall software?
To allow TaxCalc to access the internet you may have to configure your firewall software. Follow the steps for your particular firewall. AVG Internet Security Delete the application rule for TaxCalc, then grant access the next time you're asked: Close TaxCalc. Open AVG Internet Security. ...
rating 09 Jan, 2017 Views: 8706
Error Licensing application - Error Code 36: "You have exceeded your permitted copies of TaxCalc..."
The following error message is displayed when trying to start TaxCalc: This message appears when the licensing server indicates that the licence is already in use on the maximum permitted number of machines. By default, you are allowed to install TaxCalc on two machines. Network users can...
rating 18 Oct, 2018 Views: 6434
When licensing TaxCalc I get the error: Product not purchased
If you receive this error message when trying to license TaxCalc, it means that: you haven't yet purchased the product. or (for Practice products) the licence has expired. However, if you have successfully purchased or renewed your software, there might be an issue with the system clock on...
rating 02 Mar, 2018 Views: 6382
Connection error when submitting a tax return to HMRC
If you receive a connection error message when attempting to submit an online tax return, this means that your submission isn't getting through to the Gateway quickly enough and the Gateway has closed the internet connection to prevent it becoming blocked. The likely causes of this error are...
rating 02 May, 2018 Views: 6034

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