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How do I download TaxCalc?
To download and install TaxCalc on a new computer, or update it on a computer that already uses TaxCalc, we recommend viewing our video tutorial shown below: Alternatively please follow these written steps: Go to the TaxCalc website. Click on Log in and enter your email address and...
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25 Oct, 2022
Views: 79410
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Moving TaxCalc to a new computer (Individual, Partnership and Limited Company users)
On the Old PC Before starting you should know the location of the data files. Start the TaxCalc program and select a file within an appropriate year. The file location will be shown in the ‘File Info’ at the bottom of the screen. In the example shown above, the...
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25 Mar, 2025
Views: 45311
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Cannot connect to database error message appears when starting TaxCalc
If TaxCalc loses contact with, or has never been able to connect to a database, you will receive a similar message to the below: This means that the connection to the database cannot be established. To resolve, you will need to know whether TaxCalc works on the server machine (the machine...
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14 Feb, 2023
Views: 39356
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How do I import a return between non-consecutive years?
The TaxCalc import process currently only permits data to be imported from the previous tax year. For example, TaxCalc 2025 will only be able to import a 2024 tax return file. If for example, you didn't need to purchase TaxCalc 2024 but you do have a prior year file such as TaxCalc 2023, the...
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25 Mar, 2025
Views: 39183
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How do I send my tax return to TaxCalc?
In some cases when you have a query, the TaxCalc support team may need to look at the entries on your return. You can send the return by following these steps: Open the tax return. Click on Help in the top menu. Click on Send Return to TaxCalc. Complete your details for Your name, Your...
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19 Sep, 2018
Views: 38295
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Why can't I print my document or create a PDF?
If you're having problems printing or creating a PDF this could be due to a problem with the installation or configuration of the default PDF reader. If you're using TaxCalc 2015 or newer you can switch to TaxCalc Viewer instead. For more information read How do I enable TaxCalc Viewer? If your...
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28 Dec, 2018
Views: 35083
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System Requirements for TaxCalc
TaxCalc is either ‘fully supported’, ‘partially supported’ or ‘unsupported’ running on the configurations of operating system as listed here. Fully supported TaxCalc is optimised to work on the specified versions of these operating systems and all releases are tested on them. Please...
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27 Feb, 2025
Views: 22621
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Moving TaxCalc to a new computer (Practice user – standalone)
Moving TaxCalc to a new PC is a four-step process (see below). The instructions are broadly the same whether you use the SQLite database or Postgres but any differences are noted. If you store tax returns outside the database, contact our Support team before continuing. 1. Make a backup (old...
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21 Mar, 2019
Views: 18245
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Error Licensing application - Error Code 36: "You have exceeded your permitted copies of TaxCalc..."
The following error message is displayed when trying to start TaxCalc: This message appears when the licensing server indicates that the licence is already in use on the maximum permitted number of machines. By default, you are allowed to install TaxCalc on two machines. Network users can...
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04 May, 2023
Views: 16879
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How do I find a missing file? (Individual, Partnership, Limited Company and Trust users)
When using TaxCalc's non -practice (Individual, Partnership, Limited Company and Trust) range of products, all returns that you create are stored on your local machine as return files. The files will be named with the following extensions: Individual – .tcsXX (where XX is the relevant tax...
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13 Jul, 2022
Views: 16539
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When licensing TaxCalc I get the error: Product not purchased
If you receive this error message when trying to license TaxCalc, it means that: you haven't yet purchased the product. or (for Practice products) the licence has expired. However, if you have successfully purchased or renewed your software, there might be an issue with the system clock on...
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14 Feb, 2023
Views: 16256
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Update Failed - Error updating TaxCalc
In certain circumstances, users may encounter the below error message: This is due to a subsequent update or hotfix being released. If you use the practice version of TaxCalc (with Practice Manager and the log in screen when opening TaxCalc usually), please ask your TaxCalc hub...
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23 Oct, 2024
Views: 15808
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TaxCalc crashes during installation, updating or running the software (OpenGL)
For security and functionality reasons, TaxCalc have upgraded some of the components used in the program. In a small number of cases the graphics drivers used on some machines can cause unexpected issues, and one of the following errors may occur when installing, updating or running the software: ...
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15 Feb, 2023
Views: 14545
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Connection error when submitting a tax return to HMRC
If you receive a connection error message when attempting to submit an online tax return, this means that your submission isn't getting through to the Gateway quickly enough and the Gateway has closed the internet connection to prevent it becoming blocked. The likely causes of this error are...
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15 Jun, 2022
Views: 13822
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Moving TaxCalc to a new server (Practice - Network version)
The steps to move TaxCalc to a new server are outlined below. Make a backup (Existing Server) Uninstall the program (Existing Server) Install the TaxCalc software (NEW Server) Restore the backup (NEW Server) Make sure the workstations connect to the database on the new Server While the...
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16 Jan, 2025
Views: 12717
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