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Technical
How do I remove duplicate returns linking to same file (Individual, Partnership and Limited Company users)?
Sometimes more than one tax return can link to the same file if the file location appears to be different but is effectively the same – for example, one file name has capitals and the other doesn’t. If this happens, although it looks like there are two returns, they both link to the same file....
rating 15 May, 2015 Views: 1003
Can I use TaxCalc for remote working
If you have a network version of the software it is reasonably easy to configure your system to allow remote users access to the program. Alternatively you may want to consider our cloud version, which will make it easy for remote users to connect to your database. More information on this setup...
rating 26 Aug, 2016 Views: 962
Error when starting TaxCalc "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing"
Users with Windows 8.1 or Windows 7 may encounter the following error when starting TaxCalc after updating to the late 2017 version of the program. The easiest and preferred way to resolve this problem is to run any and all Windows updates, until no more are showing (including any required or...
rating 13 Jun, 2018 Views: 961
Withdrawal of Support for Mac 10.6 (Snow Leopard)
Since the TaxCalc update in November 2015, we have been unable to support our software and services on computers that run the Mac 10.6 (Snow Leopard) operating systems. Why are you withdrawing support? Mac 10.6 was released in August 2009 and was formally retired by Apple on 26 February 2014....
rating 28 Mar, 2017 Views: 917
Error: After I run the update to TaxCalc for the Mac it won't open – it says the 'identity of the developer cannot be confirmed'
Some users have reported that you might get the following error message after updating TaxCalc for the Mac: This is due to the security settings on the Mac. You can resolve this by going through the following steps: Open the Finder. Open the Applications folder. Control-click or...
rating 09 Jan, 2017 Views: 860
Adjusting power settings so a PC does not go to sleep
In some circumstances, allowing a PC to sleep can result in an error in TaxCalc when the machine wakes. In addition to this any PC acting as a Server for the network version of TaxCalc should have the sleep function disabled so that client PC's do not experience connection problems. This KB items...
rating 07 Sep, 2018 Views: 846
I can download the TaxCalc installer but it will not run
A small number of customers have reported that while they can download the installation file for TaxCalc, they cannot run it. This is likely to be caused by a feature called 'Blocked File protection Control'. To resolve the problem: Right-hand click on the downloaded file. Select Properties ...
rating 18 Mar, 2016 Views: 811
TaxCalc application will not open when clicking on the desktop icon
If the TaxCalc application does not open when clicking on the icon, the software is likely stuck in a Windows process on start-up. You can resolve this as follows: Open up the Windows Task Manager (right-click on the task bar then select Start Task Manager) Select the Processes tab. ...
rating 15 Feb, 2018 Views: 745
When printing, a Mac app opens the pdf preview instead of Adobe reader (Parallels under OS-X).
On some machines when printing in the Windows version using parallels on a Mac, the output opens in a Mac application instead of Adobe Reader inside Parallels. In the newer versions of Parallels you have the ability to set the default app for any file across either operating systems. It looks...
rating 18 Mar, 2016 Views: 716
Retired Operating Systems
From time to time, it becomes necessary for TaxCalc to cease supporting certain versions of computer operating systems. Usually, these are for reasons such as the developer of that operating system stops providing support or security updates. When our official support stops, we stop testing the...
rating 27 Mar, 2019 Views: 702

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