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What has happened to manually adjusting the font size in Practice Manager
In previous versions of TaxCalc it was possible to change the size of the text for Practice Manager by going to View > Text Size. This has now been changed and the application will automatically set the font size based on the display settings on your machine. This has been designed so that...
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17 Oct, 2019
Views: 1341
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Can I migrate from a Standalone database to CloudConnect?
It is possible to migrate a standalone database to the CloudConnect environment however, the database format must be converted first. This is because the cloud structure requires a different format to that of a standalone database. Therefore, a member of the technical team will be involved to help...
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04 Feb, 2020
Views: 1328
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Scaling TaxCalc on High resolution (HiDPI) Displays
In some cases high resolution (also known as HiDPI) displays may not display as intended. This problem is exacerbated on physically smaller Hi resolution displays normally found on tablets and laptops. TaxCalc are working to address this with the forthcoming implementation of a new toolset that...
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27 Jun, 2023
Views: 1299
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Can I migrate from the Standalone version of TaxCalc to the Network version?
Since early 2013 TaxCalc has employed two different database structures, one for Standalone users (SQLite) and one aimed at Network users (Postgres). For anyone looking to share data across multiple machines who are currently using the Standalone version, a migration will be required by our...
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27 Nov, 2023
Views: 1248
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Can I safely uninstall old (previous years) versions of TaxCalc? (Individual, Business and Practice users)
If you wish to remove older versions of TaxCalc from your machine, this can be done and the uninstallation leaves the data files themselves untouched. You may uninstall these earlier versions of the TaxCalc program using Add/Remove Programs or Uninstall/Change (depending on your operating...
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16 Nov, 2021
Views: 1229
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Database Connectivity error on Network version of TaxCalc
The following error may appear when using TaxCalc on a network. This message will occur if you are logged into the program and there is a dropped connection to the database. This can also occur if the machine wakes after being in a hibernate or sleep state. It can also occur if a backup...
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28 Mar, 2017
Views: 1229
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"Restore Error" shown when trying to restore a database through the Hub
On occasion when users are restoring a database through the hub, the following error can occur. Restore Status Restore Error - The database restore has failed as the backup file cannot be read. This could be a result of a network connection error or possibly a hardware issue, please check and...
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27 Dec, 2019
Views: 1228
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When printing, a Mac app opens the pdf preview instead of Adobe reader (Parallels under OS-X).
On some machines when printing in the Windows version using parallels on a Mac, the output opens in a Mac application instead of Adobe Reader inside Parallels. In the newer versions of Parallels you have the ability to set the default app for any file across either operating systems. It looks...
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18 Mar, 2016
Views: 1173
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How do I use a VPN to access TaxCalc remotely?
The best way to use TaxCalc across multiple locations is likely to be via a virtual private network (VPN). A VPN allows you to connect securely from a remote location back to a central location. Once connected, you can access most or all of the facilities of that central point (subject to...
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26 Sep, 2016
Views: 1160
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"Cannot open the database" message is received after TaxCalc is installed on an additional machine
This message may be shown when trying to connect to a remote database from a workstation: Note: The blank area in the error dialog above will have a machine’s name listed. If this happens then it is likely an issue with the firewall settings on one (or both) machines. Amending your...
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18 Mar, 2016
Views: 1129
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Fonts don't display correctly on Linux version of TaxCalc
it is possible that some distributions of Linux may not include all the system fonts necessary for TaxCalc to display as intended. This can sometimes make the program display using incorrect fonts. Below is an example of the splash screen without all the necessary fonts, alongside an example with...
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18 Mar, 2016
Views: 1121
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Adjusting power settings so a PC does not go to sleep
In some circumstances, allowing a PC to sleep can result in an error in TaxCalc when the machine wakes. In addition to this any PC acting as a Server for the network version of TaxCalc should have the sleep function disabled so that client PC's do not experience connection problems. This KB items...
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07 Sep, 2018
Views: 1118
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How to use Steps Recorder to help support resolve an issue
Steps recorder (or problem steps recorder) is a handy tool built in to Windows7, 8 and 10 to help support technicians resolve issues on remote machines If you are encountering an issue and need to walk a technician through the steps then recording the process in steps recorder can be very...
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27 Dec, 2019
Views: 1097
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SSL error when opening Accounts Production client when using a proxy server
Some customers have reported the following error while trying to use TaxCalc Accounts Production. One or more SSL errors has occurred. The signature of the certificate is invalid If this error occures, users need to make sure that their proxy server includes the exceptions as listed in the...
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25 Sep, 2018
Views: 1097
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Failed to Collect Package
When TaxCalc is installed, it does a base install of the program, and will then collect additional packages (if required) during the setup/configuration stages. If there is a problem collecting these additional packages, the following information screen will be shown. This is likely to be...
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12 Apr, 2016
Views: 1026
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