Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
Anti-Money Laundering
Support home
Video Training Guides

Hot Topics
SimpleStep Guides
Release Notes
Known Issues

Service Status
Useful Links
MTD for Agents MTD for Businesses What is MTD
Agent Services Account
MTD for Income Tax
Digital Record Keeping
Quarterly Updates
Step-by-step Guide
HMRC's MTD Timeline
TaxCalc's MTD Journey
Sub Categories
folder Printing
folder Download/Install
folder Previous years
folder Backing up and Restoring
folder Moving TaxCalc
folder Updating TaxCalc
folder Firewalls and Proxy Servers
folder Mac
folder Imports
folder Database Related
folder Linux

Can I safely uninstall old (previous years) versions of TaxCalc? (Individual, Business and Practice users)
If you wish to remove older versions of TaxCalc from your machine, this can be done and the uninstallation leaves the data files themselves untouched. You may uninstall these earlier versions of the TaxCalc program using Add/Remove Programs or Uninstall/Change (depending on your operating...
rating 16 Nov, 2021 Views: 971
Adjusting power settings so a PC does not go to sleep
In some circumstances, allowing a PC to sleep can result in an error in TaxCalc when the machine wakes. In addition to this any PC acting as a Server for the network version of TaxCalc should have the sleep function disabled so that client PC's do not experience connection problems. This KB items...
rating 07 Sep, 2018 Views: 970
"Restore Error" shown when trying to restore a database through the Hub
On occasion when users are restoring a database through the hub, the following error can occur. Restore Status Restore Error - The database restore has failed as the backup file cannot be read. This could be a result of a network connection error or possibly a hardware issue, please check and...
rating 27 Dec, 2019 Views: 968
How to use Steps Recorder to help support resolve an issue
Steps recorder (or problem steps recorder) is a handy tool built in to Windows7, 8 and 10 to help support technicians resolve issues on remote machines If you are encountering an issue and need to walk a technician through the steps then recording the process in steps recorder can be very...
rating 27 Dec, 2019 Views: 930
How to force TaxCalc to re-license.
In certain scenarios it may be necessary for TaxCalc to be licensed under different accounts. This could occur if a user consults for multiple firms but also requires a personal licence to complete their own Self Assessment. This article provides two methods of removing the licence key after...
rating 23 Feb, 2022 Views: 919
How do I use a VPN to access TaxCalc remotely?
The best way to use TaxCalc across multiple locations is likely to be via a virtual private network (VPN). A VPN allows you to connect securely from a remote location back to a central location. Once connected, you can access most or all of the facilities of that central point (subject to...
rating 26 Sep, 2016 Views: 891
Can I migrate from the Standalone version of TaxCalc to the Network version?
Since early 2013 TaxCalc has employed two different database structures, one for Standalone users (SQLite) and one aimed at Network users (Postgres). For anyone looking to share data across multiple machines who are currently using the Standalone version, a migration will be required by our...
rating 17 Feb, 2021 Views: 887
What has happened to manually adjusting the font size in Practice Manager
In previous versions of TaxCalc it was possible to change the size of the text for Practice Manager by going to View > Text Size. This has now been changed and the application will automatically set the font size based on the display settings on your machine. This has been designed so that...
rating 17 Oct, 2019 Views: 878
What are the advantages to my practice of using a networked version of TaxCalc, rather than multiple standalone versions?
There are a number of advantages to running a network version over multiple standalone installs: All clients are in one place. There is increased visibility and accountability across the Practice. Practice Manager becomes a complete record of the Practice's clients. Reports show a true...
rating 17 Oct, 2019 Views: 848
Why aren't the IRmark and time stamp appearing when I print a tax return?
If the IRmark and time stamp are on the top of each page, and on the pdf preview but don't appear when you print your return, check your printer settings: Go to the heading Page Sizing & Handling. Click on Fit. Click on Fit to printable area or Shrink to fit (or similar). Print document. ...
rating 24 Mar, 2022 Views: 824
Fonts don't display correctly on Linux version of TaxCalc
it is possible that some distributions of Linux may not include all the system fonts necessary for TaxCalc to display as intended. This can sometimes make the program display using incorrect fonts. Below is an example of the splash screen without all the necessary fonts, alongside an example with...
rating 18 Mar, 2016 Views: 801
TaxCalc 2010 and 2009 will not install or open in Windows 8 or Windows 10
if you are using a Windows account on Windows 8, TaxCalc 2009 and 2010 may not function. When you configure a user account in Windows 8 it will ask you to set up the user as a Windows Account.This type of account allows you to sync between PC's, log in to cloud accounts like OneDrive and the...
rating 24 Mar, 2020 Views: 793
Full uninstall and reinstall of TaxCalc on Mac OS
These instructions will guide you through the uninstallation of the TaxCalc program and the removal of the database and licence information from your Mac system. Standalone Practice and VAT module users utilise the database to store data. You should ensure that you have a backup of your database...
rating 25 Feb, 2022 Views: 773
Help files not visible on a Mac
On the 22nd October 2021 we updated the installation media for our Mac users. If you are experiencing the problems detailed in the article below please firstly re-download the Mac installer from your TaxCalc account under My Account \ My Products and Services and try the installation again. If...
rating 22 Oct, 2021 Views: 772
I cannot see any help files when I look at TaxCalc help
If when opening the help documentation in TaxCalc the help windows are blank for all filters , please follow the steps to navigate through: On your windows start button type %appdata% This will open folder -Users\username\AppData\Local\Acorah Software>Taxcalc Hub>help files. Delete the...
rating 26 Jan, 2021 Views: 757

Prev Next
... 2 3 4 5 6 7 8 9 10 11 ...