Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
Anti-Money Laundering
Support home
Video Training Guides

Hot Topics
SimpleStep Guides
Release Notes
Known Issues

Service Status
Useful Links
What is MTD? Support for Accountants Support for Business
HMRC's MTD Timeline
Digital Requirements
TaxCalc's MTD Journey
MTD for Income Tax
MTD for Corporation Tax
MTD for Income Tax
MTD for Corporation Tax
Step-by-step Guide
Why can't I print my document or create a PDF?
If you're having problems printing or creating a PDF this could be due to a problem with the installation or configuration of the default PDF reader. If you're using TaxCalc 2015 or newer you can switch to TaxCalc Viewer instead. For more information read How do I enable TaxCalc Viewer? If your...
rating 28 Dec, 2018 Views: 30499
"Can't open this file. There's a problem with the file format" when trying to print preview in TaxCalc using Windows 8/8.1
You might get the following error message instead of a pdf preview window when printing from TaxCalc using Windows 8 or 8.1: Can't Open this file. There's a problem with the file format This could be caused by one of two issues: Adobe Reader isn't installed. Adobe Reader isn't the latest...
rating 28 Oct, 2015 Views: 15742
How do I print a copy of my return?
You can easily print your tax return to a printer or PDF. Please see the below video tutorial for more information. Alternatively, please see the written instructions below: Open the tax return. Click on Check and Finish. Click on Print. Click on Next Step in the HMRC warning message (if...
rating 08 Nov, 2022 Views: 4843
TaxCalc doesn't generate a print preview
TaxCalc uses the Adobe pdf file standard as its printing output. This allows you to have more control over the printing options and also allows you to save your tax returns as pdf documents. If you get an error from Adobe Reader when trying to generate a print preview, follow these instructions:...
rating 16 Mar, 2016 Views: 4024
How to enable the TaxCalc internal PDF viewer
TaxCalc have implemented a tool, TaxCalc Viewer, to handle report output. This tool does not rely on the presence of Adobe Reader. If you are experiencing problems with the viewing/printing of returns in TaxCalc, it is recommended that you switch to the TaxCalc Viewer. Please refer to the...
rating 15 Nov, 2022 Views: 3610
How do I remove the watermark when printing a return?
If you want to remove a watermark from a tax return, you'll need to amend the printing preferences: Open the tax return. Click on Check and Finish. Click on Print or paper file return. Click on Next Step in the HMRC warning message (if applicable). Un-tick Would you like to add a watermark?...
rating 29 Mar, 2022 Views: 2782
Why can't I print PDF attachments?
TaxCalc can only print PDFs created using versions 1.4 to 1.7. To check the version of your PDF, complete the following steps: Open the PDF document. Click on File in the left-hand corner. Click on Properties. Check the version number in the pop-up window. If you can't print the PDF,...
rating 17 Feb, 2021 Views: 2253
How do I fix problems with print preview in TaxCalc?
If you're having problems with print preview, follow these steps to reinstall Adobe Acrobat Reader: Uninstall the program: Start > Control Panel > Uninstall a program Uninstall any instances of Adobe Reader Reboot your PC. Go to the Adobe website for the latest version of...
rating 13 Mar, 2017 Views: 2200
Why aren't the IRmark and time stamp appearing when I print a tax return?
If the IRmark and time stamp are on the top of each page, and on the pdf preview but don't appear when you print your return, check your printer settings: Go to the heading Page Sizing & Handling. Click on Fit. Click on Fit to printable area or Shrink to fit (or similar). Print document. ...
rating 24 Mar, 2022 Views: 892
How do I fix a tax return that prints as gibberish?
If your tax return prints as gibberish after the first few pages, you can fix this by following these instructions: Windows 10 In the Search box next to the Start button, enter Services and Printers. Press Return. Right-click on the relevant printer. Click on Printer properties. Click on...
rating 28 Dec, 2018 Views: 675
Message from TaxCalc - Cannot replace the file (when printing/previewing or saving a PDF)
If you receive a message similar to the following when creating a PDF or previewing one, it means that there is an illegal character at the end of the company name. The character(s) normally show as a space and are most often carriage returns caused by copying and pasting the company...
rating 15 Jul, 2022 Views: 620
When exporting to Microsoft Word or Excel, it offers to save the file but will not open the Office application automatically
In a number of places in TaxCalc, you can export a document to an MS Office application such as Word or Excel. When this happens on a computer running Microsoft Office 2007 onwards, Office will automatically open the document after selecting this option. However, Office Starter Edition does...
rating 18 Mar, 2016 Views: 491
How do I use TaxCalc PDF Viewer?
TaxCalc PDF Viewer is an option that you can use as an alternative to the PDF viewers installed on your computer (such as Adobe Reader). To activate the viewer, go to View > PDF Viewing > Use TaxCalc Viewer You then have two options: Internal Preview – this shows the preview within...
rating 30 Mar, 2023 Views: 449
Installing Adobe Reader on Linux
Adobe Reader is not included in Linux builds as most distributions do have a program capable of rendering pdf documents. For instance, Ubuntu ships with Document Viewer and this will display pdf documents created with TaxCalc. However it is possible that some documents may not be rendered by 3rd...
rating 08 Jul, 2015 Views: 358
"Word not found" or "Excel not found" when trying to print from TaxCalc to Office 2016 on a Mac
The Message Word not found or Excel not found is sometimes displayed when exporting to Word or Excel from TaxCalc when using Office 2016 on a Mac Microsoft Office needs to be updated to version 15.18 or newer before it will work as expected with TaxCalc Open any of the office components, go to...
rating 03 Feb, 2016 Views: 191

← Prev Next
1 2