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What is Two-Factor Authentication?
Two-Factor Authentication (2FA) allows you to add an additional layer of security to further protect sensitive data. It is a security process which means users must provide two separate authentication factors to verify themselves, firstly, a username and password, then a Personal Identification...
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24 Sep, 2021
Views: 427
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"Authentication code incorrect, please try again." when logging into TaxCalc with Two-Factor Authentication (2FA) enabled.
If you have enabled Two-Factor Authentication (2FA) for your login into TaxCalc you may experience an Authentication code incorrect, please try again message similar to the screen shot below. The two common reasons for this happening are: The first is that the date and time on your computer...
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24 Sep, 2021
Views: 2
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Known issues in the latest released version of TaxCalc
Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and...
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24 Sep, 2021
Views: 17443
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TaxCalc Release Notes 2021
Below are the Release Notes for TaxCalc 2021 releases. Click to see the Release Notes for 2013-2016 > 2017 > 2018 > 2019 > 2020 TaxCalc Product Update - version 11.16.123 - Released on 24 September 2021 Please note: For Customers who have not already updated to Version 11, this...
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24 Sep, 2021
Views: 121234
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MTD for Income Tax
HMRC's MTD Plan Making Tax Digital (MTD) is HMRC’s plan to become one of the most digitally-advanced tax administrations in the world. This means that big changes are needed to our current tax system, affecting both how data is collected and how it is stored by HMRC. MTD will apply to VAT,...
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24 Sep, 2021
Views: 107
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#3314 Inconsistent duplicate fact valuees (Bus: NameEntityAuditors) when filing my corporation tax (CT600) return
If you encounter the below error message, it means that there is a discrepancy in the information presented in the iXBRL tagging of the accounts for the Auditors name. If you are using the TaxCalc application to generate your financial statements, you will need to review the Auditors...
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24 Sep, 2021
Views: 1
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How to Reset the Two-Factor Authentication Details
You may need to reset the two-factor authentication if you have lost a device or think that your authentication code has been compromised. You can do this by: Logging in to TaxCalc Hub, using an account with permission to access Admin Centre. Go to Admin Centre→Users and edit the user in...
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22 Sep, 2021
Views: 131
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Authentication Applications and How to Use Them
Two-Factor Authentication (2FA) allows you to add an additional layer of security for users when logging in to TaxCalc and has been implemented to further protect sensitive data. It is a security process which means users must provide two separate authentication factors to verify themselves (one...
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22 Sep, 2021
Views: 268
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How do I synchronize my system date and time to use authentication applications
With the recent introduction of additional layers of security, 2 factor authentication (2FA) can now be enabled for access to TaxCalc. Due to the way the code is generated the time and date on the machine accessing TaxCalc and the time and date on the device providing authentication need to be...
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22 Sep, 2021
Views: 71
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How to Set Up Two-Factor Authentication (2FA)
TaxCalc offers you the ability to log in using an extra layer of security by using two-factor authentication. In order to use two-factor authentication, you will need to use an authentication application if you don’t have one already, to provide the second factor of the authentication. See KB3189...
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22 Sep, 2021
Views: 236
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All you need to know about Student Loan repayments
By clicking on the below links, it will take you directly to that section of the article: #Student Loan calculation summary now shown in TaxCalc: #Introduction of Plan 4 for Scottish students (from April 2021): #SLC online service for SL and PGL: #Overview: #Payment Thresholds: #Filling in a Tax...
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21 Sep, 2021
Views: 6238
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System Requirements for TaxCalc
TaxCalc is either ‘fully supported’, ‘partially supported’ or ‘unsupported’ running on the configurations of operating system as listed here. Fully supported TaxCalc is optimised to work on the specified versions of these operating systems and all releases are tested on them....
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20 Sep, 2021
Views: 10465
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Full uninstall and reinstall of TaxCalc on Mac OS Catalina or earlier - Practice
If the previous instructions have not worked follow these steps exactly to correct the display issue. This will guide you through the uninstallation of the program. For Practice customers your tax returns are stored by default within the database and a manual restore of your database is required...
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15 Sep, 2021
Views: 205
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Full uninstall and reinstall of TaxCalc on Mac OS Big Sur - Practice
If the previous instructions have not worked follow these steps exactly to correct the display issue. This will guide you through the uninstallation of the program. For Practice customers your tax returns are stored by default within the database and a manual restore of your database is required...
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15 Sep, 2021
Views: 375
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Full uninstall and reinstall of TaxCalc on Mac OS Catalina or earlier - Personal
If the previous instructions have not worked follow these steps exactly to correct the display issue. This will guide you through the uninstallation of the program, your tax returns are stored externally and can be reimported. To recover VAT Filer information the Business will need to be recreated...
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15 Sep, 2021
Views: 766
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Full uninstall and reinstall of TaxCalc on Mac OS Big Sur - Personal
If the previous instructions have not worked follow these steps exactly to correct the display issue. This will guide you through the uninstallation of the program, your tax returns are stored externally and can be reimported. To recover VAT Filer information the Business will need to be recreated...
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15 Sep, 2021
Views: 1765
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How to resolve the white screen issue on my Mac
After a recent update, some customers using TaxCalc on a Mac OS may encounter a white screen when attempting to view a tax return (new or existing). Your data is safe but not visible within TaxCalc itself. The resolution is specific to the Mac OS which you are running so please review the below...
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15 Sep, 2021
Views: 7922
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TaxCalc integration with Xero
Please note: Xero functionality requires users to be on version 11.16.121 or higher. Please go to Help > About to verify your software version and update as required, to continue to use the integrations with Xero. Introduction Importing a Xero Trial Balance Video Step by Step Guide Flow...
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15 Sep, 2021
Views: 1409
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I have just imported from Xero and want to use the same mappings on a different client, can I use the same import map?
Yes. Importing for the first time on a new client: Select Posting > Import Trial Balance > Third Party API > Xero It is now mandatory to enable Two-factor Authentication when using Xero If you have not enabled it in Admin Centre, when you go to Accounts Production→Import Trial...
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10 Sep, 2021
Views: 373
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Error message: Tax relief is not available for pension contributions in excess of £3,600 or net relevant UK earnings
When making a claim for pension contributions on a tax return, HMRC automatically apply a basic rate extension to the tax bands to generate relief for higher rate taxpayers. In certain scenarios, making a claim for the basic rate extension is not permitted and, in these instances, you are normally...
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09 Sep, 2021
Views: 5720
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How long do I have to file an amended CT600 return?
Amended corporation tax returns can be filed online within 12 months of the original filing deadline. As the original filing deadline is normally 12 months after the accounting period end, you will usually have 2 years from the accounting period end to file an amended return. Once this submission...
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08 Sep, 2021
Views: 7678
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How do I enter R&D enhanced expenditure (for SMEs) on my CT600?
When you make a claim for research and development (R&D) enhanced expenditure for small and medium sized enterprises (SME's), you need to enter figures to adjust the computation to receive relief for the additional 130% of qualifying costs. If there is a loss, you may also need to make a...
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01 Sep, 2021
Views: 16192
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Merge of Data - What happens next
It is good practice for all TaxCalc users to work from a single database. Previous versions of the program have allowed multiple installations to exist however going forward to fully take advantage of new and forthcoming modules and products it is highly advantageous to work from a single...
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23 Aug, 2021
Views: 165
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How are CloudConnect backups stored and secured.
Backups on CloudConnect and how they are secured All backups are encrypted at the highest level commercially available encryption standards (AES 256-bit (Advanced Encryption Standard)) both in transit (over the network) and at rest (on the disk). There is additional information available...
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23 Aug, 2021
Views: 7
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The TaxCalc installer file has been quarantined
On occasion the TaxCalc installer file may falsely be identified as a virus or a file that contains malware. Your Antivirus will then automatically remove or quarantine these files. You will need to update your Antivirus settings to allow the file to be restored or re-downloaded. In some...
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19 Aug, 2021
Views: 122
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