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AML Identity Checks: Collateral
TaxCalc’s Anti-Money Laundering (AML) Products helps accountants, bookkeepers and other finance professionals meet their obligations under the Money Laundering Regulations, which apply to their clients and their Firm. Getting Starting with AML Checks These articles provide a guide on how to use...
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08 Mar, 2022
Views: 1560
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Getting Started with AML ID Checking
This easy to understand Help Guide contains useful information as well as clear and simple instructions on how to perform an AML search via the TaxCalc website. Please see the Getting Started with AML ID Checking Online guide for details on how to use the AML ID Checking service online. Need...
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04 Apr, 2023
Views: 1419
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What do I do if I cannot find a client's address when running in AML ID check?
When using the AML ID Check you may come across a situation where you cannot find a client's address. The first check would be to independently verify the address details on Royal Mail - Find a postcode which can be used to search for your client's address. If the address cannot be verified...
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24 Aug, 2023
Views: 412
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Biometric ID Checks - Frequently Asked Questions
This Knowledgebase Article provides general frequently asked questions regarding Biometric ID Checks. KB3437 - Guide to your client’s journey through the verification process KB3432 - What if the Client does not have a UK address? KB3433 - What if the Client does not have an ID document...
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01 Dec, 2025
Views: 223
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Companies House identity verification rules - how and when to confirm identity verification for directors and PSCs
Companies House identity verification (IDV) rules came into force on 18 November. The new legislation requires all directors, people with significant control (PSCs) and members of a limited liability partnership (LLP) to verify their identification with Companies House. This involves providing...
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04 Dec, 2025
Views: 194
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Guide to your client’s journey through the verification process
Your client will receive an email/SMS providing them with a link to complete the biometric identity check and a personal registration code. Selecting Get Me In will start the check. The link will open a secure page in the default browser: In the next step they have to read through and...
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01 Dec, 2025
Views: 162
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Biometric Identity Check - Document Verification Results
Biometric Identity Check - Document Verification Results This article aims to help you understand the results you may see for the Document Verification check performed as part of the biometric identity check. Document Verification Results For Document Verification results, you will be presented...
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01 Dec, 2025
Views: 129
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Guide to your client’s journey through the verification process using the Credas app
This journey applies when the option to initiate ‘Biometric Identity Check for Companies House - Option 1’ is selected in the wizard. Your client will receive an email/SMS providing them with a link to complete the biometric identity check and a personal registration code. Selecting ‘Start...
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01 Dec, 2025
Views: 120
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Biometric Identity Check Result
Biometric Identity Check Result This article aims to help you understand the overall result you may see for the biometric identity check. The overall biometric identity check result will be presented as one of two outcomes: Successful (green) - This result is displayed when both Document...
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01 Dec, 2025
Views: 118
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Biometric Identity Check - Liveness Results
Biometric Identity Check - Liveness Results This article aims to help you understand the results you may see for the Liveness check performed as part of the biometric identity check. Liveness Results Once the Liveness check has been completed by your client, you will see one of two results: ...
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01 Dec, 2025
Views: 84
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What if the Client doesn't have a UK Address?
If your client does not have a UK address, please advise them to click enter your address manually and input their address this way on the address page.
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01 Dec, 2025
Views: 46
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What if the Client doesn't have a smart phone?
If your client does not have a smart phone, we recommend they use a close friend/family members smart phone to complete the check. No information will be saved onto the device.
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01 Dec, 2025
Views: 42
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What if the Client does not have an ID document from the list provided?
If your client does not have an ID document on the list provided, it is likely a manual identity verification will be required. Please seek appropriate guidance.
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01 Dec, 2025
Views: 41
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Why can't my Client upload a scan of their ID document?
UK Government standards require the individual to capture their selfie and their ID document(s) in real-time. To follow these standards and protect against fraud we do not allow for scanned ID documents.
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01 Dec, 2025
Views: 35
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