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What is Advanced Security?
Advanced security is only currently available to customers purchasing CloudConnect , however if this is something that you are interested in then please register your interest by contacting support. Your TaxCalc customer account is currently accessed through an email address and password...
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28 Mar, 2017
Views: 781
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Migrate from a Standalone database to CloudConnect
It is possible to migrate a standalone database to the TaxCalc CloudConnect environment. However the database format must be converted first as the cloud structure requires a different format to that of a standalone database. A member of TaxCalc's technical support will manage the process for...
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04 Apr, 2017
Views: 490
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Setting up a new machine or user on CloudConnect for the first time
The following steps should allow users to add a new user/machine to CloudConnect. There are three main steps. Set up a new user in the CloudConnect database Add TaxCalc to the computer Log in as the user for the first time Please Note: The following information will be required in...
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12 Jan, 2019
Views: 397
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Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: The program will not let users make a backup of the database. This forces users to continue without making a backup or abort the...
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26 Sep, 2018
Views: 340
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How to run a software update on a Cloud Database
The update process for a cloud database is the same as those who run a local standalone or network setup. Any available updates will appear within the Notifications panel in the top right of the screen. In order to successfully install the latest version: First, ensure that all users have been...
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08 Mar, 2018
Views: 337
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Why is there no Download button on my account?
If you are unable to see a download button and you have recently subscribed to our CloudConnect product, this option may not be activated. Before being able to install the software to license via the cloud server, you will need to complete the Advanced Security Settings. Once complete, the...
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08 Mar, 2018
Views: 308
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Connecting to the internet through a mobile phone hotspot
There are times when your normal network may not be available. The local version of TaxCalc only needs an internet connection when filing/submitting or upgrading the licence/program. The CloudConnect version of TaxCalc requires an internet connection to function. This article will help you get...
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15 Feb, 2018
Views: 184
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How to complete Advanced Security for Cloud Connect Users
If you would like to find out more information on Advanced security please feel free to have a look through our other Knowledge base article: What is Advanced Security? This article will run through the steps on completing the Advanced Security for Cloud. Open your web browser. Go to...
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21 Mar, 2019
Views: 157
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