The following steps should allow users to add a new user/machine to CloudConnect. There are three main steps. Set up a new user in the CloudConnect database Add TaxCalc to the computer Log in as the user for the first time Please Note: The following information will be required in...

The TaxCalc Accountancy Practice suite has, for many years, operated on desktop platforms running Windows, Mac or Linux. In each case the database could be stored on the computer itself or any other to which it is networked, whether that is another designated workstation or a dedicated server. ...

Your TaxCalc customer account is currently accessed through an email address and password combination. These details are also used to license your software. The Advanced Security Settings increase the amount of security set on your account and make it harder for a third party to attempt to gain...

Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: Once running v11.15.087 or later, you will also receive the following notification: The program will not let users make a backup...

If you would like to find out more information on Advanced security please feel free to have a look through our other Knowledge base article: What is Advanced Security? This article will run through the steps on completing the Advanced Security for Cloud. Open your web browser. Go to...

It is possible to migrate a standalone database to the CloudConnect environment however, the database format must be converted first. This is because the cloud structure requires a different format to that of a standalone database. Therefore, a member of the technical team will be involved to help...

If you are unable to see a download button and you have recently subscribed to our CloudConnect product, this option may not be activated. Before being able to install the software to license via the cloud server, you will need to complete the Advanced Security Settings. Once complete, the...

When purchasing the CloudConnect version of TaxCalc, there is a migration process required to transfer your current data to the cloud. The ability to self migrate the data is only available if the Self Migration product is included in your order for CloudConnect. If you prefer, there is an...

There are times when your normal network may not be available. The local version of TaxCalc only needs an internet connection when filing/submitting or upgrading the licence/program. The CloudConnect version of TaxCalc requires an internet connection to function. This article will help you get...

Backups on CloudConnect and how they are secured All backups are encrypted at the highest level commercially available encryption standards (AES 256-bit (Advanced Encryption Standard)) both in transit (over the network) and at rest (on the disk). There is additional information available...