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Step-by-step Guide
Setting up a new machine or user on CloudConnect for the first time
The following steps should allow users to add a new user/machine to CloudConnect. There are three main steps. Set up a new user in the CloudConnect database Add TaxCalc to the computer Log in as the user for the first time Please Note: The following information will be required in...
rating 24 Mar, 2020 Views: 7125
Is there a Cloud version of TaxCalc?
The TaxCalc Accountancy Practice suite has, for many years, operated on desktop platforms running Windows, Mac or Linux. In each case the database could be stored on the computer itself or any other to which it is networked, whether that is another designated workstation or a dedicated server. ...
rating 18 Mar, 2020 Views: 3455
How to complete Advanced Security for Cloud Connect Users
If you would like to find out more information on Advanced security please feel free to have a look through our other Knowledge base article: What is Advanced Security? This article will run through the steps on completing the Advanced Security for Cloud. Open your web browser. Go to...
rating 16 Nov, 2020 Views: 3186
Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: Once running v11.15.087 or later, you will also receive the following notification: The program will not let users make a backup...
rating 09 Mar, 2023 Views: 2471
What is Advanced Security?
Your TaxCalc customer account is currently accessed through an email address and password combination. These details are also used to license your software. The Advanced Security Settings increase the amount of security set on your account and make it harder for a third party to attempt to gain...
rating 01 Jul, 2021 Views: 2461
Can I migrate from a Standalone database to CloudConnect?
It is possible to migrate a standalone database to the CloudConnect environment however, the database format must be converted first. This is because the cloud structure requires a different format to that of a standalone database. Therefore, a member of the technical team will be involved to help...
rating 04 Feb, 2020 Views: 1208
Can I transfer my own data to the Cloud version of TaxCalc?
When purchasing the CloudConnect version of TaxCalc, there is a migration process required to transfer your current data to the cloud. The ability to self migrate the data is only available if the Self Migration product is included in your order for CloudConnect. If you prefer, there is an...
rating 15 Feb, 2022 Views: 1052
Why is there no Download button on my account?
If you are unable to see a download button and you have recently subscribed to our CloudConnect product, this option may not be activated. Before being able to install the software to license via the cloud server, you will need to complete the Advanced Security Settings. Once complete, the...
rating 08 Mar, 2018 Views: 861
Connecting to the internet through a mobile phone hotspot
There are times when your normal network may not be available. The local version of TaxCalc only needs an internet connection when filing/submitting or upgrading the licence/program. The CloudConnect version of TaxCalc requires an internet connection to function. This article will help you get...
rating 15 Feb, 2018 Views: 753
How are CloudConnect backups stored and secured.
Backups on CloudConnect and how they are secured All backups are encrypted at the highest level commercially available encryption standards (AES 256-bit (Advanced Encryption Standard)) both in transit (over the network) and at rest (on the disk). There is additional information available...
rating 23 Aug, 2021 Views: 298