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Communications Centre
How do I edit an existing Mail Merge template?
Existing Mail Merge templates often include some practice-specific information that you need to complete. You'll see this highlighted in yellow when you create a Mail Merge document. You can edit this standard text for future use by following these steps: Open Practice Manager from the home...
rating 17 Jun, 2022 Views: 6774
How do I import a letter template into Mail Merge?
When using the TaxCalc software, you may already have pre-established templates that you use for contacting you clients via email or post. This article will run through how to import your pre-existing templates and also modify the content to pre-populate data available. If you have pre-existing...
rating 14 Jan, 2022 Views: 2030
Why can't I verify the SMTP Outgoing Email setting for Outlook/Office 365?
If you have any queries setting up the SMTP details in TaxCalc, please contact your IT team in the first instance. You can also review the following: KB 3212 - SMTP Setup Information KB 3200 - Outgoing Email Settings Setting up the Email Configuration Video The information in this article...
rating 16 Feb, 2022 Views: 622
Communications Centre: Collateral
TaxCalc’s Communications Centre allows you to create letters or emails for outgoing communications with clients of your practice within TaxCalc. You can also automate and schedule emails for key events as well as: Create and manage mailing lists Create message templates for email or mail...
rating 30 Mar, 2022 Views: 616
How to create a mail merge for July payment on account
As a TaxCalc user, reminding client's of their payment on account due by 31st July can now be complete using the Communication Centre option available. If you have purchased the Communications Centre add-on module you can use a system template for July Payment on Account. Follow KB 3207 Can I...
rating 07 Dec, 2021 Views: 579
Outgoing Email Settings
For TaxCalc to successfully send emails from Communications Centre you’ll need to set up your SMTP details. You can specify default SMTP details for any shared practice email addresses for each office under Firm Details, allowing you to add multiple email addresses to the practice and users of...
rating 28 Jan, 2022 Views: 497
SMTP Setup Information
SMTP stands for Simple Mail Transfer Protocol (SMTP) which is an internet standard communication protocol which allows you to send outgoing emails. To send emails from TaxCalc you will need to set up your SMTP details so that TaxCalc can connect to your email account. Once complete, you will be...
rating 25 Nov, 2021 Views: 413
Getting Started with Communications Centre
TaxCalc’s Getting Started Guide will show you how to: Review the Communications Centre Summary information Set up the SMTP settings for Firms and Users Send emails Create and apply templates and assign them to categories Create mailing lists Activate and schedule emails Review message...
rating 24 Nov, 2021 Views: 339
Why can't I verify the SMTP Outgoing Email setting for Gmail?
Some email providers may require you to turn off the secure app setting. Gmail, until recently, allowed this however we would recommend using app passwords where this is available. Please see KB3028 - SMTP Application Passwords for more information. For more information on Communications Centre,...
rating 31 May, 2022 Views: 330
Automated Message Settings
Automated Message Settings allows you to automate the process of requesting records for clients which automatically generates a message. These messages can either be sent individually or in bulk. You can schedule emails to be sent to clients and select to automate an email that you want to send to...
rating 25 Nov, 2021 Views: 215
Can I attach a TaxCalc document such as a set of Accounts or Tax return to an Email I am sending to my client from within Communications Centre?
Yes. Although we strongly recommend that when sending TaxCalc documents to your clients you use Document Manager and eSign Centre where possible. However, should you wish to send a TaxCalc document as an attachment to an Email you will need to generate the document and save externally. Once...
rating 25 Nov, 2021 Views: 85
How do I edit a default Email template?
It is not possible to edit a default template. However, the content can be copied on to a new template which can then be edited. Within Communications Centre select Email Templates, select a default Template and click the link under the name Column. From the View message template...
rating 25 Nov, 2021 Views: 73
How to Bulk Send Emails
TaxCalc’s Communications Centre gives you the ability to send emails out in bulk. Within Communications Centre, select Send Message. Click From and select the required account who the email is from. In the To field you can either select the recipients' email addresses by clicking the Choose...
rating 25 Nov, 2021 Views: 65
Can I create a Mailing List to show me all clients that have had a payment on account?
Yes, you can. To do this: Launch Communications Centre and select Mailing Lists. Click Create mailing list. Enter a Name and Description. Select Advanced client selection (Data Mine) > Data Mine > Add Condition. Search for ‘Has payments on account’. Select the condition from the...
rating 25 Nov, 2021 Views: 57
Why can’t I see my own email address within the From field?
If you are unable to find your email address in the From field within Send Message, it could be that it either hasn’t been created or hasn’t been validated: Go to Communications Summary. Find your name on the User emails widget and check the Status. Click the link...
rating 25 Nov, 2021 Views: 57

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