Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Client Hub
Practice Management
VAT Filer
CloudConnect
Anti-Money Laundering
Support home
Hot Topics
SimpleStep Guides
Release Notes
Technical
Known Issues

HMRC Status
Useful Links
Accountancy Practices
and Tax Advisors
 
Individuals, Businesses, Trusts
and Partnerships
SOFTWARE
Client Hub
Accounts Production
Tax Return Production
VAT Filer
Company Incorporator
Companies House Forms
Companies House Integration
GDPR Centre
eSign Centre


SERVICES
CloudConnect
AML Identity Checking
TAX SOFTWARE
Individual
Limited Company
Partnership
Trust


VAT SOFTWARE
VAT Filer for Business
Most Viewed
What is a 1046 authentication error?
When you receive the 1046 error message, this is because the details entered when attempting to file are incorrect, or they do not match what HMRC are expecting. To go through this error message, please see the below instructions or download our PDF step by step guide. Step 1: Check User ID and...
rating 28 Jun, 2017 Views: 70474
TaxCalc release notes
TaxCalc Product Update – Version 7.0.012 – Released on 17 December 2018 Applying the Update Please note: if you are updating a TaxCalc release prior to v7.0.008 this update requires an installer to be run. Please ensure that you have local admin rights before attempting the update. ...
rating 04 Jan, 2019 Views: 67783
Update to refunds made by HMRC
On 1st April 2015, HMRC updated their system to change the way they allocate repayments of overpaid tax. HMRC will only process the refund using the details entered in boxes 4-14 on page 6 of the core return if there had not been any payment made by debit or credit card prior to this....
rating 22 Mar, 2016 Views: 45097
Useful HMRC links and contact numbers
Personal Tax How to pay HMRC – Different ways to pay your Income Tax or Capital Gains Tax Online Services Helpdesk – Help signing up for online services or submission issues Tel: 0300 200 3600 (+44 161 930 8445 international) Registering for Self-Assessment – How and when you need to...
rating 28 Jun, 2017 Views: 36138
How do I resubmit a return or file an amended return?
If, after making a successful submission, you need to make changes and file an amended return. Please see the video tutorial for a walk through of the process. Alternatively, please follow these written steps: Make your corrections. Click on Check & Finish. Check and review your...
rating 10 Jan, 2019 Views: 26443
What exchange rate shall I use to convert foreign income into British pounds?
HMRC provides a list of exchange rates to use if you need to convert income into British pounds for your tax return.
rating 17 Jun, 2016 Views: 23445
Where do I declare redundancy or severance payments?
If you receive a redundancy or severance payment from an employer, you need to declare it on your tax return as follows. SimpleStep mode Go to Your Work > Lump Sums. For a payment of £30,000 or less, enter the figure in the box Compensation and lump sum exemption, up to £30,000. For a...
rating 10 Jan, 2018 Views: 22107
How do I enter a repayment of a loan to participator?
When completing the details surrounding a repayment of a loan, the claim for relief is dependent upon the length of time following the loan being issued. The below extract has come from the HMRC website: Reclaiming within 2 years If you’re reclaiming within 2 years of the end of the...
rating 10 Dec, 2018 Views: 21617
How should I treat Franked Investment Income on a CT600?
Franked Investment Income (FII) is the name for UK dividends that a limited company receives from another company. To record FII on a CT600: Open Tax adjusted profit/(loss) worksheet – disallowable expenditure. Enter the accounting profit into the box labelled Profit/(loss) on ordinary...
rating 27 Feb, 2017 Views: 20275
How do I import a return between non-consecutive years?
If you can't access a copy of the previous year’s tax return prepared in TaxCalc but do have a copy of a return from an earlier year, you may wish to bring this forward to the current year to retain personal information, basic entries and HMRC filing credentials. You can only directly...
rating 07 Feb, 2017 Views: 19580
How do overlap profits/relief work?
Overlap profits can result when the year end date doesn’t line up with the tax year. If there is an overlap, this means that in the first two tax returns that you submit online to HMRC, you will pay tax twice on the overlap amount. The following example shows you how this works. In this...
rating 10 Mar, 2015 Views: 17759
How do I carry back a loss to a previous financial year on a CT600?
If you want to carry back a tax loss from the current year and offset it against a previous year's profits, you'll need to adjust and resubmit the previous CT600. If the loss is from an accounting period ending between 24 November 2008 and 23 November 2010, you can carry it back for three years. ...
rating 03 May, 2018 Views: 17734
How do I use the Data Mine wizard?
The Data Mine wizard enables you to filter your entire client database by specific criteria. For example, you can search for anyone who is due to make a payment on account. You can access the Data Mine wizard in Administration, Report Manager or Mail Merge. Once you've created a data mine...
rating 16 Mar, 2016 Views: 17675
Why can't I print my document or create a PDF?
If you're having problems printing or creating a PDF this could be due to a problem with the installation or configuration of the default PDF reader. If you're using TaxCalc 2015 or newer you can switch to TaxCalc Viewer instead. For more information read How do I enable TaxCalc Viewer? If your...
rating 28 Dec, 2018 Views: 17602
How do I pay HMRC?
You can pay HMRC by several methods which are listed below with links to the relevant page on HMRC's website: Same or next day: Online or telephone banking CHAPS (Clearing House Automated Payment System) Debit or Credit Card online (You won't be able to pay with a personal credit card...
rating 16 Nov, 2017 Views: 17556
How is the reduction of my personal allowance calculated?
The general rule when working out a reduction in personal allowance is that if your income is greater than £100,000, your allowance will be reduced by £1 for every £2 over £100,000. For example, if your income is £110,000, your personal allowance will be reduced by £5,000. The £100,000...
rating 02 Mar, 2018 Views: 16719
How do I complete a tax return for someone who has died?
If you are completing a return for someone who has died, there are two alternative methods of completion depending on the actions that have been completed in communicating with HMRC. If you have called HMRC and advised them of the death and informed them that you will be acting as a personal...
rating 22 Sep, 2017 Views: 16671
How do I offset Capital Gains Tax losses?
Any unused Capital Gains Tax losses from previous years that are carried forward have to be used against the first available capital gains. This means that you can reduce your capital gains to the yearly allowance amount (£11,100 in 2015-16) and carry forward the remaining losses. TaxCalc does...
rating 22 Mar, 2016 Views: 16447
Which UK ties do I need to enter for non-residence?
If you're claiming non-residence tax you need to enter your UK ties in box 12: SimpleStep mode – go to Residence and remittance > residence and remittance continued and enter the amount in the box labelled How many ties to the UK did you have in 2014–15? HMRC Forms mode – go to...
rating 15 Jun, 2016 Views: 16284
Database connection details not found (Cannot connect to database)
If TaxCalc loses contact with, or has never been able to connect to a database, you will receive the following error message (The wording in the top panel may differ slightly). This means that your additional machine cannot ‘see’ the server machine – the one on which the database is...
rating 05 Jul, 2018 Views: 16114
What's the deadline for my self-assessment tax return?
For the tax year ending 5 April 2018, the deadlines for self-assessment tax returns are: 31 October 2018 – paper. 30 December 2018 – online if you owe less than £3,000 and want it collected through next year's tax code. 31 January 2019 – online. If you miss the deadline you'll be...
rating 22 Nov, 2018 Views: 15897
Tax Rates and Allowances
Please select from below: Income Tax National Insurance Contributions Working and Child Tax Credits Child Benefit and Guardian's Allowance Tax Free Savings Account Fuel Benefit Charge Van Benefit Charge VAT Capital Allowances Corporation Tax Authorised Mileage Rates Pension Contributions...
rating 19 Apr, 2018 Views: 14692
"Can't open this file. There's a problem with the file format" when trying to print preview in TaxCalc using Windows 8/8.1
You might get the following error message instead of a pdf preview window when printing from TaxCalc using Windows 8 or 8.1: Can't Open this file. There's a problem with the file format This could be caused by one of two issues: Adobe Reader isn't installed. Adobe Reader isn't the latest...
rating 28 Oct, 2015 Views: 14576
Moving TaxCalc to a new computer (Individual, Partnership and Limited Company users)
On the Old PC Before starting you should know the location of the data files. Start the TaxCalc program and select a file within an appropriate year. The file location will be shown in the ‘File Info’ at the bottom of the screen. In the example shown above, the information for John...
rating 09 Nov, 2017 Views: 13702
Can I get an official HMRC SA302 summary from TaxCalc?
Unfortunately TaxCalc doesn't produce any documentation bearing the official HMRC logo. This includes summaries such as the SA302. Mortgage lenders are now accepting the SA302 summary produced by third party softwares or the tax year overview. HMRC have stopped sending paper SA302 tax summaries...
rating 07 Dec, 2017 Views: 13605