Knowledgebase
Downloads
Glossary
Ask a Question
toggle


KB Home / Technical / How to Enable Windows Crash Dumps

How to Enable Windows Crash Dumps

Article ID: 2729
Last updated: 05 Mar, 2021

If the TaxCalc software crashes and a crash dump is unavailable through App Data, They can be manually added by following through these steps:

Open regedit.exe
-    Go to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\ folder 
-    Look for a folder called “LocalDumps”
-    If not there (and shouldn’t be on a default windows install) then…
-    Right-click on the Windows Error Reporting folder and select New -> Key
-    Folder will appear asking to be named…call it “LocalDumps”. There should now be an empty folder HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\

close regedit. 

Next time program crashes a log should be created in the following folder location: 

%localAppData%\CrashDumps\

Crash dumps are useful for support purposes of identifying issues with TaxCalc.

Article ID: 2729
Last updated: 05 Mar, 2021
Revision: 3
Views: 262
This article was:  


RSS
Powered by KBPublisher (Knowledge base software)