How do I send a screenshot?

Article ID: 2427
Last updated: 14 Feb, 2023

On occasion it is helpful to send a screenshot to TaxCalc to help diagnose issues with the program or unexpected results.

Creating a Screengrab in Windows

To take a screen shot on a Windows machine you will need to:

  • Press the Print screen button (PrtScn) on your keyboard.
  • This will save the image to your clipboard.
  • Open a Word document or an Image Editor and paste the image from your clipboard (CTRL V) and save the document.

Alternatively a Microsoft screen recorder can be used to create multiple screenshots detailing the steps taken to arrive at the error. Further information can be found in our knowledge base article How to use Steps Recorder to help support resolve an issue.

Creating a Screengrab on a Mac

To take a screenshot of your whole screen:

  • Press Command-Shift-3 and find the screenshot (.PNG file) on your desktop.

To take a screenshot of part of your screen:

  • Press Command-Shift-4. The pointer changes to a Crosshair pointer.
  • Move the Crosshair pointer to where you want to start the screenshot.
  • Drag to select an area. While dragging, you can hold the Shift key, Option key or Space bar to change the way the selection moves.
  • When you've selected the area you want, release your mouse or trackpad button. To cancel, press the Escape (Esc) key before you release the button.

Creating a Screenshot in Linux

If you are using Ubuntu:

To take a picture of what's on your screen:

  • Go to the Dash and open the Screenshot tool.
  • In the Take Screenshot window, select whether to grab the entire desktop, a single window, or an area of the screen. Set a delay if you need to select a window or otherwise set up your desktop for the screenshot. Then choose any effects you want.
  • Click Take Screenshot.
  • If you selected Select area to grab, the pointer changes into a Crosshair. Click and drag the area you want for the screenshot.
  • In the Save Screenshot window, enter a file name and choose a folder, then click Save.

If you aren't using Ubuntu:

  • Press "Print Screen" and this will take a screen shot of the entire screen.


  • Press "Alt+Print Screen" and this will take a screen shot of the window that is currently active.
Article ID: 2427
Last updated: 14 Feb, 2023
Revision: 6
Views: 2221
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