Help files not visible on a Mac

On the 22^nd October 2021 we updated the installation media for our Mac users. If you are experiencing the problems detailed in the article below please firstly re-download the Mac installer from your TaxCalc account under My Account \ My Products and Services and try the installation again.

If you continue to have problems with installing TaxCalc on a Mac please contact support@taxcalc.com where we will be happy to assist further.

A small number of customers have reported that help fields are not available or missing on the Mac version of TaxCalc.

It appears this may happen if the program is downloaded and run before being copied to the Applications folder. This causes an issue with the help file cache.

The following information resets the cache and Opening TaxCalc (and the help files) after this should reset it.

Go to Finder > Applications > Utilities > Terminal. This opens a terminal window.

• Copy the following line and paste it into the terminal window and press return.
  • defaults write com.apple.finder AppleShowAllFiles TRUE
• This unhides hidden files so we can see the cache files.
• Restart the finder by holding the Option/Alt key and Right click on the finder icon in the dock. From the menu that pops up, choose Relaunch.
• In the Finder, options at the top of the screen choose Go > Go To Folder.
• In the Go To Folder dialog, type ~/Library (make sure the tilde ~ is included).
• Browse to /Application Support/Assistant/Acorah Software Products/TaxCalcHub
  or  /Application Support/Acorah Software Products/TaxCalcHub
• Delete the .tchub11 folder.
• Delete the tchub11.qhc file.
• Close all windows
• Restart the Mac.
• Load TaxCalc and try again to see if the help is available from within a Tax Return (click any of the ? icons in a return).

Once you have tested this, reset the hidden files information.

• Go to Finder > Applications > Utilities > Terminal. This opens a terminal window.
• Copy the following line and paste it into the terminal window and press return.

defaults write com.apple.finder AppleShowAllFiles FALSE

• Restart the  finder by holding the ALT key and Right click on the finder icon in the dock. From the menu that pops up choose relaunch.