Article ID: 2309
Last updated: 24 Aug, 2020
A couple of customers have reported that help fields are not available or missing on the Mac version of TaxCalc. It appears this may happen if the program is downloaded and run before being copied to the Applications folder. This causes an issue with the help file cache. The following information resets the cache and Opening TaxCalc (and the help files) after this should reset it. Go to Finder > Applications > Utilities > Terminal. This opens a terminal window.
Once you have tested this, reset the hidden files information.
defaults write com.apple.finder AppleShowAllFiles FALSE
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