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How to send a Health Check report

Article ID: 2143
Last updated: 13 Sep, 2022

In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check.

This can be completed from inside the program by using the menu options on the top toolbar.

 Help > Send HealthCheck to TaxCalc

If, however, you cannot open the program, you can send a Health Check manually

WINDOWS:

  • Click on your Windows logo > All Programs > TaxCalcHub > Support Tools > Health Check

This will then open a command prompt window (black box), which will then close. Once this has happened:

  1. Click on your windows logo 
  2. Type %temp% and select the file folder.

Look for the file HealthCheck.zip email a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.

MAC:

Click on the macOS spotlight magnifying glass, type terminal, then press enter:

Copy and paste the below script into the terminal window:

chmod u+x /Applications/TaxCalcHub.app/Contents/healthcheck.sh
/Applications/TaxCalcHub.app/Contents/healthcheck.sh
Open /tmp

Press enter and once the HealthCheck has been generated, you will see the mac /tmp folder appear on screen to reveal the newly created zipped health check.

Send a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.

Article ID: 2143
Last updated: 13 Sep, 2022
Revision: 17
Views: 6073
This article was:  


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