Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
Anti-Money Laundering
Support home
Video Training Guides

Hot Topics
SimpleStep Guides
Release Notes
Known Issues

Service Status
Useful Links
MTD for Agents MTD for Businesses What is MTD
Agent Services Account
MTD for Income Tax
Digital Record Keeping
Quarterly Updates
Step-by-step Guide
HMRC's MTD Timeline
TaxCalc's MTD Journey

I get the message "Network Connection required" when using a Mac but I do have a network connection

Article ID: 2064
Last updated: 18 Mar, 2016

Some users have reported that while they are able to download and install the Mac version of the TaxCalc software, they are unable to start the program the first time following installation, and the following message is shown

Network Connection required

Press [OK] when your network connection is enabled

If you get this message while using a Mac and connecting to the internet using a 3g Dongle, you will need to find an alternative connection. Making a wifi or wired connection should allow the licensing to work as expected. It appears that the licensing component does not recognise the Dongle as a valid internet connection.

IMPORTANT - If you encounter this problem you may also need to connect to another network in order to file any returns.

Note - There may be other reasons why you get this message, if this scenario does not apply to you please contact TaxCalc support.

Article ID: 2064
Last updated: 18 Mar, 2016
Revision: 5
Views: 626
This article was:  

Also listed in
folder Technical -> Mac