Article ID: 2040
Last updated: 22 Sep, 2022
In some cases you may not know, or may need to reset the Hub admin password in TaxCalc. How you reset this will depend upon your TaxCalc licence. Non-Cloud user (Standalone or Network/Server)
IMPORTANT. if there is no internet connection when attempting the password reset, the following message will be shown. Password Reset Failed There was a problem requesting the password reset email. You can try again using the retry button below or just cancel and contact taxcalc support if the problem persists. CloudConnect User:If you have CloudConnect, the main account holder will be able to log on to the TaxCalc website to amend the "admin" password.
Alternatively, you will have the option as above to reset the admin password via the application, as above.
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