Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
Anti-Money Laundering
Support home
Video Training Guides

Hot Topics
SimpleStep Guides
Release Notes
Known Issues

Service Status
Useful Links
What is MTD? Support for Accountants Support for Business
HMRC's MTD Timeline
Digital Requirements
TaxCalc's MTD Journey
MTD for Income Tax
MTD for Corporation Tax
MTD for Income Tax
MTD for Corporation Tax
Step-by-step Guide

"Restore Error" shown when trying to restore a database through the Hub

Article ID: 2020
Last updated: 27 Dec, 2019

On occasion when users are restoring a database through the hub, the following error can occur.

Restore Status

Restore Error - The database restore has failed as the backup file cannot be read. This could be a result of a network connection error or possibly a hardware issue, please check and try again.

restore error

The reasons for this are normally as follows

  • The database is located on a remote drive. move the database to a drive local to the server where the Program is installed and re-try.
  • The Postgres database is corrupt
  • If the database is on Cloud, it could be that the automated or recent manual backup is not available on the cloud server 

In some cases a failure to restore may leave the program unable to connect to the database. Please contact TaxCalc support if you are unable to proceed.

Article ID: 2020
Last updated: 27 Dec, 2019
Revision: 7
Views: 1118
This article was:  

Also listed in
folder Technical -> Backing up and Restoring