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"Restore Error" shown when trying to restore a database through the Hub

Article ID: 2020
Last updated: 27 Dec, 2019

On occasion when users are restoring a database through the hub, the following error can occur.

Restore Status

Restore Error - The database restore has failed as the backup file cannot be read. This could be a result of a network connection error or possibly a hardware issue, please check and try again.

restore error

The reasons for this are normally as follows

  • The database is located on a remote drive. move the database to a drive local to the server where the Program is installed and re-try.
  • The Postgres database is corrupt
  • If the database is on Cloud, it could be that the automated or recent manual backup is not available on the cloud server 

In some cases a failure to restore may leave the program unable to connect to the database. Please contact TaxCalc support if you are unable to proceed.

Article ID: 2020
Last updated: 27 Dec, 2019
Revision: 7
Views: 1135
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folder Technical -> Backing up and Restoring

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