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Article ID: 3272
Last updated: 20 Feb, 2023
When you initially purchase CloudConnect, TaxCalc will take your original database file (usually a backup) and convert this into a format which can then be hosted on our CloudConnect servers. Therefore, the CloudConnect database is not in a format that can be directly restored into a local configuration and a de-cloud is required to provide you with a backup file that you can directly access. The de-cloud process will take a copy of the data held on our CloudConnect servers (at a pre-agreed date), and then a process is followed by our Technical team to convert this file from cloud format to network format which then allows this to be locally hosted on a chosen machine. Please note that the de-cloud can only be restored to a Windows-based Network installation. As this requires input from our Technical team, this is a service which needs to be discussed with the Sales team in the first instance. To do this, please contact our Sales team via sales@taxcalc.com or by calling 0345 5190 883. Once the de-cloud product has been purchased, a time will then be booked in with the Technical team to run the above process and transfer the backup in network format. Once you have de-clouded, you would no longer be using the CloudConnect licence.
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