My update gets stuck at a certain percentage - what do I do?
TaxCalc issues updates to users throughout the year and users will usually run through the below process to complete the update.
Open TaxCalc and log in with the hub admin username and password (if login is enabled). Under Notifications, expand the option for Update Available where you will see a button to Start Download. Once the download has been fully retrieved from the website, you will get the button to Apply Now which will close and reopen TaxCalc to finalise the update.
If the update does not fully process to reach 100% and give you the Apply Now button, the first thing we would recommend is to close and re-open TaxCalc to re-try the process. Usually this results in a successful retrieval of the download files and then allows you to apply the update as required.
Note if the update is no longer available, this is usually because it is no longer available to customers to apply.
If this does not work, we would recommend logging in to the TaxCalc website and downloading the installer file from your account. Before completing these steps, it is worth opening TaxCalc and clicking on Help > About to check the software version you are currently running. You can then check the version of the installer file being downloaded and if it is the same, the release has not yet been issued to you.
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