In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check.

This can be completed from inside the program by using the menu options on the top toolbar.

 Help > Send HealthCheck to TaxCalc

If, however, you cannot open the program, you can send a Health Check manually

WINDOWS:

• Click on your Windows logo > All Programs > TaxCalcHub > Support Tools > Health Check

This will then open a command prompt window (black box), which will then close. Once this has happened:

1. Click on your windows logo 
2. Type %temp% and select the file folder.

Look for the file HealthCheck.zip email a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.

MAC:

Click on the macOS spotlight magnifying glass, type terminal, then press enter:

Copy and paste the below script into the terminal window:

chmod u+x /Applications/TaxCalcHub.app/Contents/healthcheck.sh
/Applications/TaxCalcHub.app/Contents/healthcheck.sh
Open /tmp

Press enter and once the HealthCheck has been generated, you will see the mac /tmp folder appear on screen to reveal the newly created zipped health check.

Send a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.

LINUX  (including other distros):

Navigate to the Home/TaxCalcHub/bin directory and run the HealthCheck.sh file, save the output.

Send a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.