|
|
Article ID: 2143
Last updated: 18 Oct, 2022
In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check. This can be completed from inside the program by using the menu options on the top toolbar. Help > Send HealthCheck to TaxCalcIf, however, you cannot open the program, you can send a Health Check manually WINDOWS:
This will then open a command prompt window (black box), which will then close. Once this has happened:
Look for the file HealthCheck.zip email a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred. MAC:Click on the macOS spotlight magnifying glass, type terminal, then press enter: Copy and paste the below script into the terminal window: chmod u+x /Applications/TaxCalcHub.app/Contents/healthcheck.sh Press enter and once the HealthCheck has been generated, you will see the mac /tmp folder appear on screen to reveal the newly created zipped health check. Send a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred. LINUX (including other distros):Navigate to the Home/TaxCalcHub/bin directory and run the HealthCheck.sh file, save the output. Send a copy of this file to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.
This article was:
|
||||||||||
Cookie Settings