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KB Home / Technical / TaxCalc will not update as it says the PC is Windows XP but it is not

TaxCalc will not update as it says the PC is Windows XP but it is not

Article ID: 2771
Last updated: 12 Mar, 2018

In some situations a Windows PC may not allow TaxCalc to be installed as it claims that it is running on XP, although the computer is running Windows 7 or later.

This will happen if the TaxCalc application is running in compatibility mode for XP. While this situation is unusual it is easily resolved.

  • Right hand click on the TaxCalc icon
  • Choose properties
  • Go to the Compatibility tab and untick the Windows XP compatibility option
  • Save this change, and close the window
  • Start TaxCalc and run the update as normal from the notifications option

While there is no reason this option should be set, TaxCalc have seen this on a very small number of computers attempting to run the late 2017 update.

Article ID: 2771
Last updated: 12 Mar, 2018
Revision: 2
Views: 322
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