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Known issues in the latest released version of TaxCalc

Article ID: 2633
Last updated: 22 Feb, 2021

Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?

TaxCalc & Mac OS Big Sur

Please refer to the following knowledge base article, Mac OS Big Sur & TaxCalc

Accounts Production

Issue Description Workaround Case reference

Resolution schedule

Posting batch screen is too big and cannot be resized Drag the corner of the window of the posting batch screen to resize PROD-642 TBC
QuickBooks Online Fetch Issue Send a health check to TaxCalc Support via Help > Send Health check to TaxCalc. PROD-2416 N/A
Unable to import from XERO XERO are investigating this. Please send a health check to TaxCalc Support via Help > Send Health check to TaxCalc. PROD-2170 TBC
QuickBooks year end doesn't match error Contact Support. We are currently investigating with QuickBooks. PROD-1207 TBC

Tax Return Production

Issue Description Workaround Case reference Resolution schedule

Amber validation on SA100 for the SA800 pages.

Message is: There have been changes on an SA800 tax return linked to this individual .......

This can be ignored PROD-5030 Released in version 11.12.048
Read only message appearing in Notifications Panel (Non-practice users) Usage of the application is retained so users can ignore the Notification and proceed with required entries. PROD-5165 TBC

Practice Manager

Issue Description Workaround Case reference

Resolution schedule

Rare circumstances: Tax work status for all years defaulting incorrectly (for new clients only)

This should only happen for upgraded customers where the admin default work item settings are still "In progress" for Tax Returns and you have created a brand new client to database on version 11.12.048. All of the tax years for SA only will show the tax work status to be "In Progress" instead of "Not Set".

There are currently two workarounds available.

1) Revert the admin centre settings back to the TaxCalc default options:
Admin Centre>Applications>Double client on Practice Manager> Work Item Status and set Tax Work Status to "Not Set"

2) Once the client has been created, amend the earlier years tax work status' to Not Set

PROD-5153 Currently scheduled for March 2021.

Other modules

Issue Description Workaround Case reference Resolution schedule
eSign - Unable to send (Password Protected PDF attachments)
Currently the eSign module does not support the ability to upload PDF protected documents and this will result in the Unable to Send error message appearing within eSign
N/A PROD-5355 Currently scheduled for March 2021.
eSign - Unable to send

There can be a number of reasons for the message appearing. Support are trying to obtain additional information to locate the required information to resolve this. Please contact support and report the error in order for the information to be obtained.

Assessment required on a case by case basis TBC
eSign- generating pdf window stuck at 50% when uploading registrar statements

Export the Registrar Accounts as a PDF and upload the document onto eSign.

PROD-5066 Released in version 11.12.048

Technical

Issue Description Workaround Case reference Resolution schedule
Blank screen when opening tax returns on Mac systems.

How to resolve the white screen issue on my Mac

PROD-5174

PROD-5202

Under investigation
TaxCalcHub is damaged and cannot be opened... when opening TaxCalc on Mac systems When opening TaxCalc on Mac systems - "TaxCalcHub is damaged and can't be opened." PROD-5206 Awaiting further guidance
Malicious software prompt when opening TaxCalc on Mac systems Issues installing TaxCalc on Catalina / Big Sur OS PROD-2708 TBC
Cannot download TaxCalc installer from the website. Provide direct download link. WEB-1018, WEB-1053 TBC
Update Failed when starting TaxCalc Set internal flag to release V11.12.051 WEB-1047, WEB-1048
Unable to resize windows Check your scaling in your display settings on windows.  PROD-642 TBC
Cannot take a backup before updating. CloudConnect customers only. Cannot make a backup when TaxCalc needs updating (CloudConnect customers only) PROD-4780 N/A
Display or size issues with TaxCalc on Windows computers Please see Knowledge Base article on: TaxCalc display is too large after update. N/A N/A
Error updating database after restoring an old database into the latest version of TaxCalc Please see Knowledge Base article on: Error Updating Database after restoring from an old backup file. N/A N/A
Article ID: 2633
Last updated: 22 Feb, 2021
Revision: 91
Views: 13045
This article was:  


Also read
item How are software enhancements and issues prioritised at TaxCalc?
item TaxCalc display is too large after update.
item Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
item TaxCalc Crashes during installation or Update to Version 6 or later
item Issues installing TaxCalc on Catalina/Big Sur OS