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Known issues in the latest released version of TaxCalc

Article ID: 2633
Last updated: 29 Aug, 2019

Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release.

Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. 

This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?

Accounts Production

Issue Description Workaround Case reference

Resolution schedule

Balance Sheet declaration showing different information in edit and preview mode -  Currently showing as 'The members have not' and in preview mode it shows 'The member has not'. N/A PROD-75 TBC
Page breakdown in the Financial Statements Export to Word PROD-100 TBC
Posting batch screen is too big and cannot be resized Drag the corner of the window of the posting batch screen to resize PROD-642 TBC
QuickBooks Online Fetch Issue Send a health check to TaxCalc Support via Help > Send Health check to TaxCalc. PROD-2340 N/A
Unable to import from XERO XERO are investigating this. Please send a health check to TaxCalc Support via Help > Send Health check to TaxCalc. PROD-2170 TBC
QuickBooks year end doesnt match error Contact Support. We are currently investigating with QuickBooks. PROD-1207 TBC
Unable to click on next step when importing from QuickBooks. Also when attempting to disconnect from QuickBooks the software is crashing. Contact Support. We are currently investigating with QuickBooks. PROD-2416 TBC

Tax Return Production

Issue Description Workaround Case reference Resolution schedule
SA100 - Sync wizard showing incorrect errors, e.g., due to no middle name being present. If you are happy that the information is in sync you can ignore this validation message PROD-2293 PM_Phase 1
Firms Address is not appearing Manually enter this in PROD-2304 Tax Autumn 2019 
When having multiple disposals entered in the CGT pages this is causing the pages to take long to generate. Please see Knowledge Base article: Generating message keeps appearing on the Tax Return PROD-2319 Tax Autumn 2019
Tax Payment/Repayment Summary showing tax due on 31 Jan 2020 instead of 31 July 2019 Export summary to word. PROD-2067 TBC

Client Hub

Issue Description Workaround Case reference Resolution schedule
Error message relating to your AML Centre licence has expired Under certain conditions a warning about the licence AML Centre is coming up. This includes cases where you do not use AML Centre, or have available credits. This message can be ignored. PROD-2305 AML Centre Phase 2
Field length/layout is incorrect in Client Notes and Accounts Production N/A PROD-2020 PM_Phase 1
Duplicate relationships appearing in the Client Hub Check default address to ensure that there is only one. This case is currently under investigation as this is linked with Companies House Sync.  PROD-1699 TBC

Technical

Issue Description Workaround Case reference Resolution schedule
CloudConnect users cannot make a backup when updating TaxCalc. (Only if exceeded 10 backups) Please see Knowledge Base article on: Cannot make a backup when TaxCalc needs updating (CloudConnect customers only) N/A N/A
TaxCalc crashes during installation/OpenGL Please see Knowledge Base article on: TaxCalc Crashes during installation or Update to Version 6 or later N/A N/A
TaxCalc application appears to large on screen after an update Please see Knowledge Base article on: TaxCalc display is too large after update.
Article ID: 2633
Last updated: 29 Aug, 2019
Revision: 57
Views: 5454
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Also read
item How are software enhancements and issues prioritised at TaxCalc?