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Step-by-step Guide

Known issues in the latest released version of TaxCalc

Article ID: 2633
Last updated: 30 Nov, 2023

Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?

Accounts Production

Issue Description Workaround Case reference

Resolution schedule

Unable to file Accounts prepared before March 2022 electronically to Companies House.

Please note Companies House stopped supporting accounts submitted using the 2019 taxonomy from November 2023. 

The Accounts will need to be paper filed. PROD-10875 Scheduled for Spring Release
Where postings have not been allocated to directors, allocating postings via hyperlink may results in the application crashing. Allocate the directors via the Posting screen PROD-10825 Scheduled for Winter release

A blank screen may be presented when trying to import a Trial Balance via Quickbooks.

Import via CSV.

We are currently investigating the issue.

We have identified a recent change made by Quickbooks requires a change in how we make a connection to them.

PROD-10338 Released in v13.8.831.
In some cases there is a page break after note General Information in the Full and Registrar Financial Statements
  1. Firstly, switch to FRS 105 and then back to FRS 102 1A

  2. If the above doesn’t work, Notes > Edit Notes > Accounting Policies > Going Concern Disclosure > Include this note > Yes > Save and Close

PROD-9626 Released in v14.2.200

When preparing accounts under FRS 105 (without director’s report), and the director who’s signing the Balance Sheet;

  1. director has been appointed after the year end (but before the date of signing the report) or resigned


2. director has resigned since the year end, (but before the date of signing the report) and they are included in the Directors Advances, Credits and Guarantees note.

submitting a CT600 returns a submission error;

ChRIS 3315 Accounts Generic dimension member (bus:DirectorX) has no associated name or description item.

In Accounts Production:

  1. Go to Notes > Edit Notes
  2. Locate the Report of the Directors > Tick ‘Include the Director’s Report within the Full Financial Statement’ > Signature. 
  3. Add the date first, and then director name for signing
  4. Turn the Report of the Directors note off again
  5. Save and Close

On the CT:

  1. Go to CT600 > Attachment Management and refresh the attachment and file.
PROD-9562 Scheduled for Winter release
Posting batch screen is too big and cannot be resized Drag the corner of the window of the posting batch screen to resize PROD-642 TBC

Tax Return Production

Issue Description Workaround Case reference Resolution schedule
In some cases the HMRC Token is being prompted for frequently and not lasting for the expected token length. In some cases deleting the token and creating a new, rather than updating an existing one is needed. Otherwise please contact so we can investigate this further. PROD-10824 Scheduled for Winter release.
CT600 / Capital allowances - Assets with Super-deduction and AIA claim in return with a period end after 31 March 2023, created before 13.7.130, may create a balancing charge.

Edit the date of acquisition (change and change back to the original date) for the SD asset and the balancing charge does not appear.

Note that the AIA claimed amount will have to be re-entered on the grid.

PROD-10066 Release in v14.2.200
Read only message appearing in Notifications Panel (Non-practice users) Usage of the application is retained so users can ignore the Notification and proceed with required entries. PROD-5165 TBC

Other modules/General

Issue Description Workaround Case reference Resolution schedule
VAT Dates not showing on Job even though the business section is set up Edit the job and untick the 'Set client work is ticked' > save and the dates will pull through PROD-8322 TBC
Company Incorporator Locking an incorporation generates Check and Finish messages for missing security information  The missing information has been submitted to Companies House and does not require re-entering when manually polling for a response. PROD-7319 TBC


Issue Description Workaround Case reference Resolution schedule
HealthCheck too large to send through TaxCalc. How to send a Health Check report PROD-7332 TBC
2FA QR code does not appear after disabling then re-enabling the service. How to Reset the Two-Factor Authentication Details PROD-6417 TBC
2FA Generated authentication codes are incorrect. How do I synchronize my system date and time to use authentication applications N/A N/A
"There is no application set to open the document" when double clicking on a 2021 return on a Mac system. Select Choose Application and choose TaxCalcHub. PROD-5842 TBC
Unable to resize windows Check your scaling in your display settings on windows.  PROD-642 TBC
Display or size issues with TaxCalc on Windows computers Please see Knowledge Base article on: TaxCalc display is too large after update. N/A N/A
Error updating database after restoring an old database into the latest version of TaxCalc Please see Knowledge Base article on: Error Updating Database after restoring from an old backup file. PROD-4777 N/A
Linux / Linux distributions Fetch process does not complete. A blank screen is shown when trying to fetch a new VAT token. PROD-5408,
Article ID: 2633
Last updated: 30 Nov, 2023
Revision: 198
Views: 29381
This article was:  

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item How are software enhancements and issues prioritised at TaxCalc?
item TaxCalc display is too large after update.
item Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
item TaxCalc crashes during installation, updating or running the software (OpenGL)