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Known issues in the latest released version of TaxCalc

Article ID: 2633
Last updated: 27 May, 2020

Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?

Accounts Production

Issue Description Workaround Case reference

Resolution schedule

Average number of employees note is incorrect

Go to Notes > Edit Notes > locate the Average number of employees note and tick the box to show categories and fill in the box for the number of employees you are trying to declare for both in the current and previous year. Note the previous year will need to be amended in the prior accounting period. PROD-3687 v11.5.056

Tangible assets not shown correctly in some cases for trades/partnerships

N/A

PROD-3703

v11.5.056
Page breakdown in the Financial Statements Export to Word PROD-100 TBC
Posting batch screen is too big and cannot be resized Drag the corner of the window of the posting batch screen to resize PROD-642 TBC
QuickBooks Online Fetch Issue Send a health check to TaxCalc Support via Help > Send Health check to TaxCalc. PROD-2416 N/A
Unable to import from XERO XERO are investigating this. Please send a health check to TaxCalc Support via Help > Send Health check to TaxCalc. PROD-2170 TBC
QuickBooks year end doesn't match error Contact Support. We are currently investigating with QuickBooks. PROD-1207 TBC
Unable to click on next step when importing from QuickBooks. Also when attempting to disconnect from QuickBooks the software is crashing. Contact Support. We are currently investigating with QuickBooks. PROD-2416 TBC

Tax Return Production

Issue Description Workaround Case reference Resolution schedule
Tax Payment/Repayment Summary showing tax due on 31 Jan 2020 instead of 31 July 2019 Export summary to word. PROD-2067 TBC
SA800 stuck on full breakdown when supposed to be on summary This usually happens when there are entries on the full form forcing this. You will need to ensure all entries have been removed and not use the import from Accounts Production feature to keep the entries on the short form.  PROD-1000 TBC

Practice Manager

Issue Description Workaround Case reference Resolution schedule

Cannot edit/update tasks from Work Overview

Go to the Work Management screen or active work screen and update /edit from within there. PROD-3700 v11.5.056

Cannot delete a client

N/A

PROD-3674

v11.5.056

Other modules

Issue Description Workaround Case reference Resolution schedule

e-Sign - password being applied to e-Sign

N/A

PROD-3755

v11.5.056

AML Centreclient information not being pulled through

N/A

PROD-3744

v11.5.056
Bulk reassign tasks can only select users registered with PM+ N/A PROD-3011 TBC

Technical

Issue Description Workaround Case reference Resolution schedule
Software download pauses/gets stuck Log into the TaxCalc website and run the installer file manually.

PROD-2867

TBC
When installing on Catalina, i receive the error for 
"This software cannot be opened because apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information."
Please see Knowledge Base article on: Issues installing TaxCalc on Catalina OS PROD-2708 TBC
Unable to resize windows Check your scaling in your display settings on windows.  PROD-642 TBC
CloudConnect users cannot make a backup when updating TaxCalc. (Only if exceeded 10 backups) Please see Knowledge Base article on: Cannot make a backup when TaxCalc needs updating (CloudConnect customers only) N/A N/A
TaxCalc crashes during installation/OpenGL Please see Knowledge Base article on: TaxCalc Crashes during installation or Update to Version 6 or later N/A N/A
TaxCalc application appears to large on screen after an update Please see Knowledge Base article on: TaxCalc display is too large after update.
Article ID: 2633
Last updated: 27 May, 2020
Revision: 64
Views: 8190
This article was:  


Also read
item How are software enhancements and issues prioritised at TaxCalc?
item TaxCalc display is too large after update.
item Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
item TaxCalc Crashes during installation or Update to Version 6 or later
item Issues installing TaxCalc on Catalina OS