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Known issues in the latest released version of TaxCalc

Article ID: 2633
Last updated: 28 Jul, 2022

Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?

Accounts Production

Issue Description Workaround Case reference

Resolution schedule

Include an 'All' option on Work Management to display jobs all on one page N/A PROD-8283 Scheduled in August release
Use client work to set dates should be deactivated on the template level for all that are non work item types Admin Centre > Applications > Practice Manager > Job templates. edit the job template so that the work item is not expected by default. PROD-8315 TBC
VAT Dates not showing on Job even though the business section is set up Edit the job and untick the 'Set client work is ticked' > save and the dates will pull through PROD-8322 TBC
Work Management - when reducing the number of records this is removing the entries out of order by sequence Run the report through report manager. PROD-8291 Scheduled in August release
CT600L R&D for SME - pence causing filing error and validation error. Round the amount in box L166 to the nearest pound in the data enhanced expenditure data entry wizard. PROD-7734 Released in v12.3.214
CT600L R&D for SME validating PAYE boxes for periods starting before 1st April 2021

1) Wait for HMRC to update their validations

2) If you need to file and cannot wait for the validation changes: Complete boxes L166, L168 and L168A. L168 should contain an amount which is equal or more than the payable credit arising. If you do not have an PAYE reference the default 123/N can be used. 

Once the validation has been amended an amended return could be filed.



Awaiting HMRC to update their validations.

Posting batch screen is too big and cannot be resized Drag the corner of the window of the posting batch screen to resize PROD-642 TBC

Tax Return Production

Issue Description Workaround Case reference Resolution schedule
Read only message appearing in Notifications Panel (Non-practice users) Usage of the application is retained so users can ignore the Notification and proceed with required entries. PROD-5165 TBC
In some cases when filing a CT600 there is an error relating to "Director in Generic Dimension"

In Accounts Production:

  1. Go to Notes > Edit Notes
  2. Locate the Report of the Director's > Small Company Rules section
  3. Turn the note on
  4. Add the date and director name for signing,
  5. Turn the note off again.

On the CT:

Go to CT600 > Attachment Management and refresh the attachment and file.

PROD-3895 Released in 12.3.214

Other modules/General

Issue Description Workaround Case reference Resolution schedule
Unable to remove user licence allocations for Practice Manager Plus, Time or Communication Centre following licence change. Contact the Support team so that we can review your account. PROD-7028 Released in v12.3.214
Company Incorporator Locking an incorporation generates Check and Finish messages for missing security information  The missing information has been submitted to Companies House and does not require re-entering when manually polling for a response. PROD-7319 TBC
AML Centre - Slow loading of Firm Wide Compliance  Wait for the module to load, once it has opened navigation within the module is back to normal. PROD-5461 TBC
Any envelopes which have generated a status of "processing" cannot be deleted from the application

Please contact with details of the affected envelope so that we can review the status and confirm the behaviour for you.



Issue Description Workaround Case reference Resolution schedule
HealthCheck too large to send through TaxCalc. How to send a Health Check report PROD-7332 TBC
In some cases, a Mac with Dark Mode enabled has TaxCalc text in white on a light background.

Turn off Dark mode

How to use Dark Mode on your Mac (external link) 

PROD-5256 Released in 12.3.214
2FA QR code does not appear after disabling then re-enabling the service. How to Reset the Two-Factor Authentication Details PROD-6417 TBC
2FA Generated authentication codes are incorrect. How do I synchronize my system date and time to use authentication applications N/A N/A
TaxCalc crashes when selecting  TaxCalcHub > Exit  on Mac systems Use the red apple close icon. PROD-2929 Released in 12.3.214
"There is no application set to open the document" when double clicking on a 2021 return on a Mac system. Select Choose Application and choose TaxCalcHub. PROD-5842 TBC
Unable to resize windows Check your scaling in your display settings on windows.  PROD-642 TBC
Display or size issues with TaxCalc on Windows computers Please see Knowledge Base article on: TaxCalc display is too large after update. N/A N/A
Error updating database after restoring an old database into the latest version of TaxCalc Please see Knowledge Base article on: Error Updating Database after restoring from an old backup file. PROD-4777 N/A
Linux / Linux distributions Fetch process does not complete. A blank screen is shown when trying to fetch a new VAT token. PROD-5408,
Article ID: 2633
Last updated: 28 Jul, 2022
Revision: 159
Views: 23257
This article was:  

Also read
item How are software enhancements and issues prioritised at TaxCalc?
item TaxCalc display is too large after update.
item Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
item TaxCalc Crashes during installation or Update to Version 6 or later