Known issues in the latest released version of TaxCalc
Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?
Accounts Production
| Issue Description |
Workaround |
Case reference |
Resolution schedule
|
| In some cases the Average Number of Employees is not saving the value entered. |
update to the latest release. |
PROD-14193 |
resolved in v16.6.920 |
| Import from third party may fail where the year end is 29/02/2024. |
A. Change the TaxCalc year-end to 28/02/2024 for the import to work and then enter the additional day (29/02/2024) manually.
B. Import via CSV
|
PROD-11654 |
TBC |
| Lead schedules - Capital & Reserves schedule omitted for companies and LLPs applying FRS 102 1A |
Account Setup - Statement preferences - Include ‘Statement of changes in equity’ - this willl trigger the Reserves schedule in the Lead Schedule report as well as add an additional ‘Statement of changes in equity’ statement in financial statements.
User can change the statement of preference back to its default after reviewing the Lead schedule.
|
PROD-9439 |
TBC |
| TPL – In some cases the Profit/Loss for the financial year is removed when posting to taxation account is deleted |
Post a reversing journal to one of the taxation codes so it nets off to nil (eg debit code 3800 £100 credit code 3800 £100) and rerun the accounts. |
PROD-7128 |
TBC |
| In some cases, check and finish is reporting the Total comprehensive income in SCE does not match SCI when a prior year adjustment is posted |
If you are happy with the entries the warning can be ignored. |
PROD-6296 |
TBC |
| Posting batch screen is too big and cannot be resized |
Drag the corner of the window of the posting batch screen to resize |
PROD-642 |
TBC |
Tax Return Production
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| SA100 / Data Entered summary displays incorrect SE adjusted profit (FSE73) when using short form and trading allowance |
update to latest release.
please note you may need to refresh the form for this to come into effect for existing returns.
|
PROD-13834 |
resolved in v16.6.920 |
| Read only message appearing in Notifications Panel (Non-practice users) |
Usage of the application is retained so users can ignore the Notification and proceed with required entries. |
PROD-5165 |
TBC |
Other modules/General
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| CS01 - Directors who are not current directors are appearing under the Directors Identity Verification page |
Tick the box to say that the CH personal code has already been submitted for the Director with the ceased relationship and ignore the C&F warning.
|
PROD-14872 |
Scheduled for Winter release |
|
The Work Management screen columns can be removed however they cannot be selected again.
Similarly in Practice Manager altering the columns are not saved on re-opening of the applicaion.
|
Close and re-open the application |
PROD-14870
& PROD-14874
|
Scheduled for Winter release |
| MemorandumPersonalAuthentication failure for IN01 |
Contact Support |
PROD-14865 |
Scheduled for Winter release |
| VAT Dates not showing on Job even though the business section is set up |
Edit the job and untick the 'Set client work is ticked' > save and the dates will pull through |
PROD-8322 |
TBC |
| Company Incorporator Locking an incorporation generates Check and Finish messages for missing security information |
The missing information has been submitted to Companies House and does not require re-entering when manually polling for a response. |
PROD-7319 |
TBC |
Technical
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
|
Update to v16.6 results in an error which includes:
duplicate key value violates unique constraint "idx_xxxxx_xxxxx_pkey
|
Launch TaxCalc and click on Skip Update to revert back to the prior release. Please contact TaxCalc Support to report the error. |
PROD-14732 |
Resolved |
| HealthCheck too large to send through TaxCalc. |
How to send a Health Check report |
PROD-7332 |
TBC |
| 2FA QR code does not appear after disabling then re-enabling the service. |
How to Reset the Two-Factor Authentication Details |
PROD-6417 |
TBC |
| 2FA Generated authentication codes are incorrect. |
How do I synchronize my system date and time to use authentication applications |
N/A |
N/A |
| "There is no application set to open the document" when double clicking on a 2021 return on a Mac system. |
Select Choose Application and choose TaxCalcHub. |
PROD-5842 |
TBC |
| Unable to resize windows |
Check your scaling in your display settings on windows. |
PROD-642 |
TBC |
| Display or size issues with TaxCalc on Windows computers |
Please see Knowledge Base article on: TaxCalc display is too large after update. |
N/A |
N/A |
| Error updating database after restoring an old database into the latest version of TaxCalc |
Please see Knowledge Base article on: Error Updating Database after restoring from an old backup file. |
PROD-4777 |
N/A |
| Linux / Linux distributions Fetch process does not complete. |
A blank screen is shown when trying to fetch a new VAT token. |
PROD-5408,
PROD-5291 |
N/A |
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