Known issues in the latest released version of TaxCalc
Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?
Accounts Production
| Issue Description |
Workaround |
Case reference |
Resolution schedule
|
| Amendments to mappings for third party integrations not saving for subsequent imports. |
|
PROD-11444 |
v14.5.601 |
|
Unable to file Accounts prepared before March 2022 electronically to Companies House.
Please note Companies House stopped supporting accounts submitted using the 2019 taxonomy from November 2023.
|
The Accounts will need to be paper filed. |
PROD-10875 |
v14.5.501 |
| Where postings have not been allocated to directors, allocating postings via hyperlink may results in the application crashing. |
Allocate the directors via the Posting screen |
PROD-10825 |
Resolved in v14.3.260 |
|
When preparing accounts under FRS 105 (without director’s report), and the director who’s signing the Balance Sheet;
-
director has been appointed after the year end (but before the date of signing the report) or resigned
Or
2. director has resigned since the year end, (but before the date of signing the report) and they are included in the Directors Advances, Credits and Guarantees note.
submitting a CT600 returns a submission error;
ChRIS 3315 Accounts Generic dimension member (bus:DirectorX) has no associated name or description item.
|
In Accounts Production:
- Go to Notes > Edit Notes
- Locate the Report of the Directors > Tick ‘Include the Director’s Report within the Full Financial Statement’ > Signature.
- Add the date first, and then director name for signing
- Turn the Report of the Directors note off again
- Save and Close
On the CT:
- Go to CT600 > Attachment Management and refresh the attachment and file.
|
PROD-9562 |
Resolved in v14.3.260 |
| Posting batch screen is too big and cannot be resized |
Drag the corner of the window of the posting batch screen to resize |
PROD-642 |
TBC |
Tax Return Production
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| In some cases the HMRC Token is being prompted for frequently and not lasting for the expected token length. |
In some cases deleting the token and creating a new, rather than updating an existing one is needed. Otherwise please contact support@taxcalc.com so we can investigate this further. |
PROD-10824 |
Resolved in v14.3.260 |
| Read only message appearing in Notifications Panel (Non-practice users) |
Usage of the application is retained so users can ignore the Notification and proceed with required entries. |
PROD-5165 |
TBC |
Other modules/General
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| Companies House \ Check Companies House Filing History can cause an application crash when checking all items. |
Checking the outstanding items individually is unaffected.
If you have a report of a user logged into this area when they're not please ask that user to close TaxCalc. Then log in as admin and go to Admin Centre \ Users and right-click \ Log Out User to fully remove their login session.
|
PROD-11440 |
v14.5.601 |
| CS01 - Filing Error #9999 "Invalidelement AcceptLawfulPurposeStatement" for forms dated before 5 March 2024 |
Please email support quoting PROD-11404 (support@taxcalc.com) where one of the team can review and advise accordingly. |
PROD-11404 |
contact support |
| Confirmation statement : Filing error #9999-Fatal: Invalid Company Authentication code |
The validation is incorrectly present where the Company Authentication is correct. If the code has been checked please ignore this message in that situation and the filing will go through as needed. |
PROD-11402 |
v14.5.601 |
| VAT Dates not showing on Job even though the business section is set up |
Edit the job and untick the 'Set client work is ticked' > save and the dates will pull through |
PROD-8322 |
TBC |
| Company Incorporator Locking an incorporation generates Check and Finish messages for missing security information |
The missing information has been submitted to Companies House and does not require re-entering when manually polling for a response. |
PROD-7319 |
TBC |
Technical
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