When processing MTD VAT returns, there are 4 common errors that users may encounter. HMRC believe these 4 errors alone account for 90% of errors encountered by end users. The information relating to the errors and possible ways to resolve have been listed below.
8508 - The VRN specified [XXXXXXXXX] was not found. This means one of two things
To try and resolve this error, we recommend completing the below steps:
Please can you check the following:
After this is complete please do the following:
Note if you are getting an error for EC Sales List Invalid Registration number, you need to see the link for EC Sales List - Invalid VAT Registration Number
For more information on the Error 500 - Internal Server Error, please see the link for Error 500 (Internal Server Error) when fetching for MTD VAT Returns.
HMRC comments are:
We have observed a steadily increasing number of 404 ‘Not Found’ responses as sign ups to MTD increase. Our investigation has established, the majority of these responses are being returned correctly and it is normally where a user is calling for pre MTD information.
MTD APIs only call data relating to MTD, the user’s historical information will remain visible via the legacy channel (by using your government gateway login).
Therefore, when completing the request to fetch for VAT periods we recommend ensuring that the Open (Outstanding VAT Returns) radio button is selected instead of Open and Fulfilled (Outstanding and Submitted VAT Returns).
If the error occurs with this option selected, the only other issue is that a restriction implemented from HMRCs server could have been met. This would be an intermittent issue which should be corrected when you try again after approx. 10 minutes.
Please note, if you are getting the 404 error for tax returns, you need to look at the link for HMRC Fetch API - Taxpayer data not found. Error: 404
For more information on this error, please see the link to the article for 403 Error when attempting to fetch for MTD VAT returns.
HMRC do not provide a telephone support structure to assist end users with MTD VAT queries. If you do attempt the above steps and the error has not been resolved, you should go to the link for Get help using VAT online services