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How do I change the password for a user?
Please see below the step by step instructions on how to change a password for TaxCalc users. Step 1: Log into TaxCalc as the admin user Open TaxCalc and log in with your hub admin username and password Step 2: Open Admin Launch Admin from the home screen. Step 3: Open the Users...
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23 Oct, 2024
Views: 1676
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Error when starting TaxCalc "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing"
Users with Windows 8.1 or Windows 7 may encounter the following error when starting TaxCalc after updating to the late 2017 version of the program. The easiest and preferred way to resolve this problem is to run any and all Windows updates, until no more are showing (including any required or...
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13 Jun, 2018
Views: 1504
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Can I safely uninstall old (previous years) versions of TaxCalc? (Individual, Business and Practice users)
If you wish to remove older versions of TaxCalc from your machine, this can be done and the uninstallation leaves the data files themselves untouched. You may uninstall these earlier versions of the TaxCalc program using Add/Remove Programs or Uninstall/Change (depending on your operating...
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16 Nov, 2021
Views: 1290
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What are the advantages to my practice of using a networked version of TaxCalc, rather than multiple standalone versions?
There are a number of advantages to running a network version over multiple standalone installs: All clients are in one place. There is increased visibility and accountability across the Practice. Practice Manager becomes a complete record of the Practice's clients. Reports show a true...
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17 Oct, 2019
Views: 1024
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Should I pick "Just me" or "All users" on this computer when I install TaxCalc
During the installation process Individual and Standalone Pro users are asked whether the installation should be for Just Me or All Users, the only difference in either case is where the database is stored. Picking Just me means the database will be stored in the users appdata folder structure ...
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18 Mar, 2016
Views: 860
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When I try to download TaxCalc I get "page cannot be displayed" or "SSL received a record that exceeded the maximum permissible length"
Some users have reported problems trying to download TaxCalc, with the following errors. Users with Internet Explorer may get: This page can't be displayed. Make sure the web address https://www.taxcalc.com is correct. Look for the page with your search engine. Refresh the page in a few...
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13 Jan, 2017
Views: 814
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Installing TaxCalc under WINE on Linux
TaxCalc have released a native Linux version of the program and we recommend any customer using Linux to use it. TaxCalc are unable to provide assistance with using our product under WINE Please see our article Will TaxCalc run on Linux? for more details.
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10 Jan, 2019
Views: 810
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Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
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27 Dec, 2019
Views: 659
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Not a valid Win32 application when trying to install TaxCalc
On occasion users may encounter the following message when trying to load TaxCalc Not a valid Win32 appplication This error normally indicates that the file is corrupt. This is likely because the file had a problem downloading. Delete the file and re-download it. if the problem persists...
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18 Mar, 2016
Views: 585
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QPSQL Password authentication failed unable to connect on the initial installation of TaxCalc
A QPSQL password authentication failed for user "hubuser" may occur on the initial installation of TaxCalc and prevent connection to the database. This issue is caused by the use of illegal symbols when creating the Postgres root database password. As this issue can only occur on the...
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02 Feb, 2022
Views: 527
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Accessing the TaxCalc application prior to 2013
Installing the older version of the TaxCalc application (anything before the 2013 tax year): To do this you will need to: Log into your account on our Website. Go to My Account. Go to My Products and Services. Go to Previous Years. Click Download for the relevant years. Once installed,...
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22 Feb, 2023
Views: 508
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I get the message saying "could not create tempdir" when installing TaxCalc
On occasion customers have reported the following error message when installing the TaxCalc software from the website Could not create tempDir = c:\users\username\appdata\local\Temp\ASP_hub NOTE - The path will be different for you and the version number will vary depending on the version...
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18 Mar, 2016
Views: 450
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Installing the network version of TaxCalc Fails with 'Error 1935. An Error occurred'
The following problem was reported by a customer installing the network version of TaxCalc on a new machine. The problem happens at the time the database portion of the installer is starting and is caused by a problem on the computer, not by the TaxCalc installation process itself. If you...
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18 Mar, 2016
Views: 427
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How to turn on Quarantine Mode, Block/Unblock access to Cloud?
As CloudConnect customers, you have a feature called the CloudConnect Monitor. This enables you to have control over the computers that can licence onto the cloud database. You are able to block access to all new computers or existing computers trying to licence to your cloud database for security...
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08 Mar, 2018
Views: 385
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TaxCalc will not update as it says the PC is Windows XP but it is not
In some situations a Windows PC may not allow TaxCalc to be installed as it claims that it is running on XP, although the computer is running Windows 7 or later. This will happen if the TaxCalc application is running in compatibility mode for XP. While this situation is unusual it is easily...
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12 Mar, 2018
Views: 324
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