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Can I safely uninstall old (previous years) versions of TaxCalc? (Individual, Business and Practice users)
If you wish to remove older versions of TaxCalc from your machine, this can be done and the uninstallation leaves the data files themselves untouched. You may uninstall these earlier versions of the TaxCalc program using Add/Remove Programs or Uninstall/Change (depending on your operating...
rating 01 Jul, 2016 Views: 755
Issues installing TaxCalc on Catalina OS
Currently TaxCalc is not supported on the Catalina operating system (which was released in October 2019) as per our System Requirements for TaxCalc. If your Mac has been updated to Catalina, you can try to use TaxCalc but it is worth noting that this has not been tested and may have some unusual...
rating 27 Dec, 2019 Views: 679
What are the advantages to my practice of using a networked version of TaxCalc, rather than multiple standalone versions?
There are a number of advantages to running a network version over multiple standalone installs: All clients are in one place. There is increased visibility and accountability across the Practice. Practice Manager becomes a complete record of the Practice's clients. Reports show a true...
rating 17 Oct, 2019 Views: 649
Should I pick "Just me" or "All users" on this computer when I install TaxCalc
During the installation process Individual and Standalone Pro users are asked whether the installation should be for Just Me or All Users, the only difference in either case is where the database is stored. Picking Just me means the database will be stored in the users appdata folder structure ...
rating 18 Mar, 2016 Views: 627
Installing TaxCalc under WINE on Linux
TaxCalc have released a native Linux version of the program and we recommend any customer using Linux to use it. TaxCalc are unable to provide assistance with using our product under WINE Please see our article Will TaxCalc run on Linux? for more details.
rating 10 Jan, 2019 Views: 603
When I try to download TaxCalc I get "page cannot be displayed" or "SSL received a record that exceeded the maximum permissible length"
Some users have reported problems trying to download TaxCalc, with the following errors. Users with Internet Explorer may get: This page can't be displayed. Make sure the web address is correct. Look for the page with your search engine. Refresh the page in a few...
rating 13 Jan, 2017 Views: 486
Will TaxCalc run on 64-bit operating systems?
TaxCalc will run just as well on 32 bit or 64 bit variants of any of our supported Windows Operating Systems. All supported versions of the Mac and Linux Operating systems are 64 bit. If you do experience any problems running TaxCalc, please contact Support via email or phone and we will be...
rating 26 Aug, 2016 Views: 467
Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)
Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received: The program will not let users make a backup of the database. This forces users to continue without making a backup or abort the...
rating 27 Dec, 2019 Views: 441
How do I change the password for a user?
Please see below the step by step instructions on how to change a password for TaxCalc users (other than admin). Step 1: Log into TaxCalc as the admin user Open TaxCalc and log in with your admin username and password Step 2: Open Admin Launch Admin from the home screen. Step 3:...
rating 24 Mar, 2020 Views: 406
Not a valid Win32 application when trying to install TaxCalc
On occasion users may encounter the following message when trying to load TaxCalc Not a valid Win32 appplication This error normally indicates that the file is corrupt. This is likely because the file had a problem downloading. Delete the file and re-download it. if the problem persists...
rating 18 Mar, 2016 Views: 373
I get the message saying "could not create tempdir" when installing TaxCalc
On occasion customers have reported the following error message when installing the TaxCalc software from the website Could not create tempDir = c:\users\username\appdata\local\Temp\ASP_hub NOTE - The path will be different for you and the version number will vary depending on the version...
rating 18 Mar, 2016 Views: 348
Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
rating 27 Dec, 2019 Views: 345
TaxCalc will not update as it says the PC is Windows XP but it is not
In some situations a Windows PC may not allow TaxCalc to be installed as it claims that it is running on XP, although the computer is running Windows 7 or later. This will happen if the TaxCalc application is running in compatibility mode for XP. While this situation is unusual it is easily...
rating 12 Mar, 2018 Views: 223
Installing the network version of TaxCalc Fails with 'Error 1935. An Error occurred'
The following problem was reported by a customer installing the network version of TaxCalc on a new machine. The problem happens at the time the database portion of the installer is starting and is caused by a problem on the computer, not by the TaxCalc installation process itself. If you...
rating 18 Mar, 2016 Views: 219
How to turn on Quarantine Mode, Block/Unblock access to Cloud?
As CloudConnect customers, you have a feature called the CloudConnect Monitor. This enables you to have control over the computers that can licence onto the cloud database. You are able to block access to all new computers or existing computers trying to licence to your cloud database for security...
rating 08 Mar, 2018 Views: 163

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