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How to enable the TaxCalc internal PDF viewer

Article ID: 2409
Last updated: 30 Jun, 2016

In the 2015 release TaxCalc have implemented a new tool, TaxCalc Viewer, to handle report output. This tool does not rely on the presence of Adobe Reader. If you are experiencing problems with the viewing/printing of returns in TaxCalc, it is recommended that you switch to the TaxCalc Viewer

Enabling and using the TaxCalc Viewer

Practice users

  • On the home screen (or Client Hub) select View > PDF Viewing > Use TaxCalc Viewer. This will turn on the TaxCalc viewer.
  • Extra options are available if you open the same menu option in Tax Return Production, where you can choose between Internal Preview or New Window:
    • Internal Preview opens the document inside the TaxCalc Application.
    • New Window will open a new TaxCalc Viewer window.

Individual users

  • Open the year for the return you wish to print: View > PDF Viewing > Use TaxCalc Viewer.
  • From that option you can then choose between Internal Preview or New Window.
    • Internal Preview opens the document inside the TaxCalc Application.
    • New Window will open a new TaxCalc Viewer window.

If you continue to experience problems, the following Knowledge Base item My document doesn't print/create PDF gives examples of the most common issues and their resolutions when you are not using the TaxCalc Viewer.

Article ID: 2409
Last updated: 30 Jun, 2016
Revision: 4
Views: 1936
This article was:  


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item How do I print a copy of my return?