Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
Anti-Money Laundering
Support home
Video Training Guides

Hot Topics
SimpleStep Guides
Release Notes
Known Issues

HMRC Status
Useful Links
MTD for Agents MTD for Businesses What is MTD
Agent Services Account
MTD for Income Tax
Digital Record Keeping
Quarterly Updates
Step-by-step Guide
HMRC's MTD Timeline
TaxCalc's MTD Journey
Email to friend
Multiple emails allowed. Separate with commas

Cannot make a backup when TaxCalc needs updating (CloudConnect customers only)

Some customers have experienced a problem when trying to update their copy of TaxCalc on the TaxCalc CloudConnect platform. The following message is received:

The program will not let users make a backup of the database. This forces users to continue without making a backup or abort the update. TaxCalc do not recommend updating any version of the program without making a backup during the update process.

This issue arises as backups at the time of update are counted as manual backups. CloudConnect customers are only able to retain a maximum of 10 manual backups on the CloudConnect platform.

To resolve this issue, older backups need to be removed first.

  1. Open TaxCalc as the admin user.
  2. Navigate to Admin > Database.
  3. In the main panel choose the Manual backup(s) to delete.
  4. select Delete backup from table.
  5. Delete Backup then click OK.
  6. The update can now be run. In some cases more than one backup will need to be deleted due to the way in which TaxCalc treats the backups. We recommend deleting the four oldest manual backups. Automatic backups cannot be deleted.