Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
CloudConnect
Anti-Money Laundering
Support home
Video Training Guides
NEW

Hot Topics
SimpleStep Guides
Release Notes
Technical
Known Issues

Service Status
Useful Links
What is MTD? Support for Accountants Support for Business
HMRC's MTD Timeline
Digital Requirements
TaxCalc's MTD Journey
MTD for VAT
MTD for Income Tax
MTD for Corporation Tax
MTD for VAT
MTD for Income Tax
MTD for Corporation Tax
Step-by-step Guide

Unable to Open Document, when trying to upload a pdf file from a network drive to a new envelope in TaxCalc

Article ID: 3259
Last updated: 22 Aug, 2022

If you get the below error when trying to upload a pdf from a network drive to a new envelope in TaxCalc, please review the below steps.

After clicking ‘Upload Document’ from the TaxCalc Envelope ‘Manage Documents’ page, you will need to:

  1. Select the network drive where you file is saved
  2. Navigate to the desired pdf file
  3. Single click on it
  4. Do you have the Preview Pane enabled? A visual representation of this can be seen below
    1. Yes - Click the following icon to ‘Hide the preview pane’:
    2. No - contact the support team for any further guidance or assistance that can be provided. 

The pdf preview pane will disappear and you should then be able to successfully upload the pdf to the TaxCalc envelope.

If you continue to have any further difficulties, please contact the support team to further discuss your scenario. 

Article ID: 3259
Last updated: 22 Aug, 2022
Revision: 2
Views: 138
This article was: