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Why have my Signable confirmation emails stopped sending the PDF documents as attachments?

Article ID: 3243
Last updated: 08 Apr, 2022

A recent change implemented by our third-party software provider Signable (W/C 14th March), now means that upon documents being finalised and signed by all parties, regardless of how many signers are included on the envelope, the attachments are no longer placed on the email confirmation receipt. Instead signers will now be provided with a link to click on, to retrieve the documents required. Unfortunately a further change was made (W/C 28th March) which also disabled this feature for watchers. 

If there is a reason why you require the PDF attachments to be contained on the email confirmation receipt, instead of simply clicking on the link, can you please Contact TaxCalc Support with some additional information as to why this is required to allow further discussion to take place between our product team and Signable to see if any changes can be made.

Article ID: 3243
Last updated: 08 Apr, 2022
Revision: 2
Views: 42
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