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Step-by-step Guide

Why does the Pending record requests widget Total not match the number of records within the Pending queue?

Article ID: 3214
Last updated: 29 Mar, 2023

The Pending record request widget includes all messages which have been generated via Automation. 

Each type of Pending records request is then shown as a separate total. 

The Pending queue will also include Scheduled messages, generated when selecting Sent Later from the Send Message screen/dialog and Failed messages.  These are not included within the Pending record request widget. 

For more information on Communications Centre, please see KB3199 Communications Centre: Collateral.

Article ID: 3214
Last updated: 29 Mar, 2023
Revision: 3
Views: 87
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