Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
CloudConnect
Anti-Money Laundering
Support home
Video Training Guides
NEW

Hot Topics
SimpleStep Guides
Release Notes
Technical
Known Issues

Service Status
Useful Links
What is MTD? Support for Accountants Support for Business
HMRC's MTD Timeline
Digital Requirements
TaxCalc's MTD Journey
MTD for VAT
MTD for Income Tax
MTD for Corporation Tax
MTD for VAT
MTD for Income Tax
MTD for Corporation Tax
Step-by-step Guide

Why can’t I see the Firm (Office) email address within the From field?

Article ID: 3205
Last updated: 29 Mar, 2023

If you are unable to find the Firm email address in the From field within Send Message, it could be for the following reasons:

  • It hasn’t been created
  • It hasn’t been validated
  • The user hasn’t been granted access
  1. Go to Communications Summary and click Firm emails.
  2. Click Not Verified/Users to review the configuration.
  3. If the email account hasn't been verified then click Edit and make sure all details are correct, then select Email Passcode.
  4. If verified then check your access by selecting Manage Users.

For more information on Communications Centre, please see KB3199 Communications Centre: Collateral.

Article ID: 3205
Last updated: 29 Mar, 2023
Revision: 3
Views: 67
This article was: