Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
CloudConnect
Anti-Money Laundering
Support home
Video Training Guides
NEW

Hot Topics
SimpleStep Guides
Release Notes
Technical
Known Issues

Service Status
Useful Links
What is MTD? Support for Accountants Support for Business
HMRC's MTD Timeline
Digital Requirements
TaxCalc's MTD Journey
MTD for VAT
MTD for Income Tax
MTD for Corporation Tax
MTD for VAT
MTD for Income Tax
MTD for Corporation Tax
Step-by-step Guide

Why can’t I see my own email address within the From field?

Article ID: 3204
Last updated: 29 Mar, 2023

If you are unable to find your email address in the From field within Send Message, it could be that it either hasn’t been created or hasn’t been validated: 

  1. Go to Communications Summary

  1. Find your name on the User emails widget and check the Status

  1. Click the link Not Set/Verified to review the configuration. 

  1. From within the Outgoing Email Settings screen.  If the email account is showing: 

  • Not set then select ‘Add’. 
  • Not verified then select Edit and make sure all details are correct, then select Email Passcode

For more information on Outgoing email settings see KB 3212 SMTP Setup Information

For more information on Communications Centre, please see KB3199 Communications Centre: Collateral.

Article ID: 3204
Last updated: 29 Mar, 2023
Revision: 5
Views: 124
This article was: