The error message #3207 'This account has been suspended' means that there is an invoice outstanding at Companies House side which needs to be paid before they re-activate the account. Because a credit account is required for the use of Companies House Forms and Company Incorporator, this is the likely reasoning.
If the franchise has not registered for a credit account, they will need to do so via the link for How do I apply for a Presenter Authentication Code and Presenter Identifier from Companies House?
Issues are invoiced monthly so if the franchisee doesn’t have a copy of the invoice, we would recommend contacting Companies House to discuss this further, please see the contact details below for this:
Phone: +44 (0)303 1234 500