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eSign Credentials – Email already in use

Article ID: 2864
Last updated: 17 Oct, 2019

If you receive an error message titled Email already in use when trying to send an eSign envelope, it is because the email address you are trying to use has an account with Signable already associated with it.

You will need to enter a new email address to be used with eSign Centre.

After confirming the envelope credentials and sending your first eSign envelope, you can update the credentials at any time by doing the following:

  • Launch Admin Centre.
  • Go to Applications.
  • Select eSign Centre and click Customise eSign Centre from the left hand menu.
  • Go to the Envelope Credentials page.
  • Enter the new eSign credentials.
  • Close the page and save the changes.
Article ID: 2864
Last updated: 17 Oct, 2019
Revision: 2
Views: 418
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