Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
Anti-Money Laundering
Support home
Video Training Guides

Hot Topics
SimpleStep Guides
Release Notes
Known Issues

Service Status
Useful Links
MTD for Agents MTD for Businesses What is MTD
Agent Services Account
MTD for Income Tax
Digital Record Keeping
Quarterly Updates
Step-by-step Guide
HMRC's MTD Timeline
TaxCalc's MTD Journey

Error code 8023 – fatal: EF documents not found

Article ID: 2314
Last updated: 10 Aug, 2017

You may receive this message if you check for the response too quickly after the submission has been processed. We recommend that you click on Check Status an hour after the submission has processed. 

Alternatively this message can appear if Companies House are having problems with their system. 

This problem is usually intermittent and should be resolved if you resubmit your accounts. 

If the issue persists, Please send TaxCalc Support a copy of the XML file that goes to Companies House during online submission. To do this, please follow these steps so that we can investigate your issue accordingly.  

  1. Go to Accounts Production.
  2. Open the relevant accounting period for the client.
  3. Click on Check and Finish.
  4. Right-click on the most recent submission attempt.
  5. Select Send to TaxCalc.
  6. Enter the applicable information in the pop-up box.
  7. Click Send.
  8. Click OK to the support ticket ID prompt.

Support should then be able to assist in troubleshooting the issue.

Article ID: 2314
Last updated: 10 Aug, 2017
Revision: 8
Views: 8139
This article was: