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Known issues in the latest released version of TaxCalc

Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?

Accounts Production

Issue Description Workaround Case reference

Resolution schedule

Check Status greyed out on v19.5.500 Go to View \ Companies House Filing History which will open as normal. PROD-16745 tbc
CIC Accounts - 'Your package accounts zip file is not valid'. Please send the file into Support to manually amend PROD-13968 Resolved in v19.5.500
Import from third party may fail where the year end is 29/02/2024.

A. Change the TaxCalc year-end to 28/02/2024 for the import to work and then enter the additional day (29/02/2024) manually.

B. Import via CSV

PROD-11654 TBC
Lead schedules - Capital & Reserves schedule omitted for companies and LLPs applying FRS 102 1A

Account Setup - Statement preferences - Include ‘Statement of changes in equity’ - this willl trigger the Reserves schedule in the Lead Schedule report as well as add an additional ‘Statement of changes in equity’ statement in financial statements.
User can change the statement of preference back to its default after reviewing the Lead schedule. 

PROD-9439 TBC
TPL – In some cases the Profit/Loss for the financial year is removed when posting to taxation account is deleted Post a reversing journal to one of the taxation codes so it nets off to nil (eg debit code 3800 £100 credit code 3800 £100) and rerun the accounts. PROD-7128 TBC
Posting batch screen is too big and cannot be resized Drag the corner of the window of the posting batch screen to resize PROD-642 TBC

Tax Return Production

Issue Description Workaround Case reference Resolution schedule

SA100 / Print preview return - FIG boxes entries NRD 23 and NRD24 not being displayed

N/A PROD-15635 Resolved in v19.4.300
SA100 - Savings wizard - intermittently missing fields for entry Exit the wizard and re-enter the screen should itself PROD-15516 Under investigation
SA100 - TaxCalc summary not showing Foreign pensions N/A PROD-15786 Resolved in v19.4.300
Read only message appearing in Notifications Panel (Non-practice users) Usage of the application is retained so users can ignore the Notification and proceed with required entries. PROD-5165 TBC

Other modules/General

Issue Description Workaround Case reference Resolution schedule
Sending an eSign when starting from outside of eSign Centre can give a cannot save type error, but the eSign is sent to the client Open eSign Centre and create the eSign and attach documents from there. This will send to the client and save the eSign as expected. PROD-16235 Resolved in v19.5.500

Technical

Issue Description Workaround Case reference Resolution schedule
Older Mac OS versions may return an SSL error. Please see our System Requirements and note that unsupported versions of Mac may not work and we would recommend updating the Mac OS to a supported version. n/a n/a
HealthCheck too large to send through TaxCalc. How to send a Health Check report PROD-7332 TBC
2FA QR code does not appear after disabling then re-enabling the service. How to Reset the Two-Factor Authentication Details PROD-6417 TBC
2FA Generated authentication codes are incorrect. How do I synchronize my system date and time to use authentication applications N/A N/A
Unable to resize windows Check your scaling in your display settings on windows.  PROD-642 TBC
Display or size issues with TaxCalc on Windows computers Please see Knowledge Base article on: TaxCalc display is too large after update. N/A N/A
Linux / Linux distributions Fetch process does not complete. A blank screen is shown when trying to fetch a new VAT token. PROD-5408,
PROD-5291
N/A

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