Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?
Accounts Production
| Issue Description |
Workaround |
Case reference |
Resolution schedule
|
| CIC Accounts - 'Your package accounts zip file is not valid'. |
Please send the file into Support to manually amend |
PROD-13967 |
Summer release |
| Import from third party may fail where the year end is 29/02/2024. |
A. Change the TaxCalc year-end to 28/02/2024 for the import to work and then enter the additional day (29/02/2024) manually.
B. Import via CSV
|
PROD-11654 |
TBC |
| Lead schedules - Capital & Reserves schedule omitted for companies and LLPs applying FRS 102 1A |
Account Setup - Statement preferences - Include ‘Statement of changes in equity’ - this willl trigger the Reserves schedule in the Lead Schedule report as well as add an additional ‘Statement of changes in equity’ statement in financial statements.
User can change the statement of preference back to its default after reviewing the Lead schedule.
|
PROD-9439 |
TBC |
| TPL – In some cases the Profit/Loss for the financial year is removed when posting to taxation account is deleted |
Post a reversing journal to one of the taxation codes so it nets off to nil (eg debit code 3800 £100 credit code 3800 £100) and rerun the accounts. |
PROD-7128 |
TBC |
| Posting batch screen is too big and cannot be resized |
Drag the corner of the window of the posting batch screen to resize |
PROD-642 |
TBC |
Tax Return Production
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| CT600 - Capital Allowances - Issues relating to new FYA @ 40% allowance |
N/A |
PROD-15659 |
April 2026 Hotfix |
| R185 Estate - PDF showing 26/27 |
N/A |
PROD-15519 |
April 2026 Hotfix |
| #8039 validation for RDEC not required |
Ignore validation and proceed with filing. |
PROD-15660 |
April 2026 Hotfix |
| #8040, #4085, #4052 Errors - RDEC filing error |
Round figures in whole pounds for box L72. |
PROD-15720 |
TBC |
| Read only message appearing in Notifications Panel (Non-practice users) |
Usage of the application is retained so users can ignore the Notification and proceed with required entries. |
PROD-5165 |
TBC |
Other modules/General
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| Mac - Send to document manager option not appearing in Check and Finish |
N/A |
PROD-15446 |
Summer release |
| In some cases, as eSign envelope's signature locations change after they have been originally set |
This is currently being investigated. |
PROD-15474 |
under investigation |
| In some cases editing or creating custom fields or workflow via admin centre \ applications can cause the application to freeze. |
This is currently being investigated |
PROD-15427 |
Resolved in v18.1.200 |
| In some cases, an eSign envelope generates a 4003010 error |
Delete and recreate the envelope and avoid using the Save before sending. |
PROD-15359 |
Resolved in v18.1.200 |
Technical
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| After some Macs have updated the application can error on startup |
contact support@taxcalc.com so we can check your account as the advice can differ depending on which modules you have |
PROD-15422 |
Resolved in v18.1.200 |
| HealthCheck too large to send through TaxCalc. |
How to send a Health Check report |
PROD-7332 |
TBC |
| 2FA QR code does not appear after disabling then re-enabling the service. |
How to Reset the Two-Factor Authentication Details |
PROD-6417 |
TBC |
| 2FA Generated authentication codes are incorrect. |
How do I synchronize my system date and time to use authentication applications |
N/A |
N/A |
| Unable to resize windows |
Check your scaling in your display settings on windows. |
PROD-642 |
TBC |
| Display or size issues with TaxCalc on Windows computers |
Please see Knowledge Base article on: TaxCalc display is too large after update. |
N/A |
N/A |
| Linux / Linux distributions Fetch process does not complete. |
A blank screen is shown when trying to fetch a new VAT token. |
PROD-5408,
PROD-5291 |
N/A |
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