Knowledgebase Support HMRC Useful links
Knowledgebase home
Tax Return Production
Accounts Production
Practice Management
VAT Filer
Anti-Money Laundering
Support home
Video Training Guides

Hot Topics
SimpleStep Guides
Release Notes
Known Issues

HMRC Status
Useful Links
MTD for Agents MTD for Businesses What is MTD
Agent Services Account
MTD for Income Tax
Digital Record Keeping
Quarterly Updates
Step-by-step Guide
HMRC's MTD Timeline
TaxCalc's MTD Journey
SA900 Trust Return
How do I fix problems with print preview in TaxCalc?
If you're having problems with print preview, follow these steps to reinstall Adobe Acrobat Reader: Uninstall the program: Start > Control Panel > Uninstall a program Uninstall any instances of Adobe Reader Reboot your PC. Go to the Adobe website for the latest version of...
rating 13 Mar, 2017 Views: 1945
Why can't I print PDF attachments?
TaxCalc can only print PDFs created using versions 1.4 to 1.7. To check the version of your PDF, complete the following steps: Open the PDF document. Click on File in the left-hand corner. Click on Properties. Check the version number in the pop-up window. If you can't print the PDF,...
rating 17 Feb, 2021 Views: 1914
How do I remove the watermark when printing a return?
If you want to remove a watermark from a tax return, you'll need to amend the printing preferences: Open the tax return. Click on Check and Finish. Click on Print. Click on Next Step in the HMRC warning message (if applicable). Un-tick Would you like to add a watermark? (towards the bottom...
rating 03 Aug, 2020 Views: 1744
How do I unlock my return?
Your return is locked if: all fields in TaxCalc are filled in yellow a no-entry symbol appears when you hover over the fields with your mouse you can't enter data into the fields. To unlock the return, follow these steps: Click on File from the top menu. Remove the tick next to Lock...
rating 02 Mar, 2018 Views: 1563
HMRC toolkits to help reduce errors in tax returns
HMRC publishes a series of toolkits to give guidance on areas where there are frequent errors in tax returns. These toolkits also set out steps you can take to reduce these errors. They are updated every year as required. The toolkits are available on the HMRC website (as PDFs) and cover the...
rating 17 Jun, 2016 Views: 940
Replacement of 0845 numbers with 0345 ones
We have now fully replaced our 0845 numbers with 0345 equivalents. We have switched only the initial two digits in every case so, for example, our main support line has changed from 0845 5190 882 to 0345 5190 882. Almost all customers will pay slightly less for a call to these numbers than they...
rating 23 Oct, 2019 Views: 885
How do I enter multiple entries for Capital Gains Tax on my SA900 return?
To enter multiple entries for Capital Gains Tax on your SA900 return, follow these steps: Go to Page 1. Enter the figures for gains and losses. If you have different types of disposal, column AA, type Q,U,L,O you may need to split further. Add a further page if you have lots of types of...
rating 03 Aug, 2020 Views: 740
Why aren't the IRmark and time stamp appearing when I print a tax return?
If the IRmark and time stamp are on the pdf preview but don't appear when you print your return, check your printer settings: Go to the heading Page Sizing & Handling. Click on Fit. Click on Fit to printable area or Shrink to fit (or similar). Print document. The IRmark and time stamp...
rating 18 May, 2015 Views: 737
Why is the loss figure on my return shown without brackets?
If your return has one box for profit and another for loss, the loss figure will appear without brackets. Brackets are only used to denote a negative figure when the same box is used for profit and loss.
rating 20 Aug, 2015 Views: 640
Where do I find box 5.6B (amount chargeable on the settlor) on the Capital Gains pages?
Box 5.6B has been removed from the Capital Gains pages. This is because gains arising to settlor-interested trusts are now chargeable on the trustees. You can read more about this on the HMRC website (scroll down to SA905 – Capital Gains pages).
rating 02 Mar, 2018 Views: 619
Do I need to enter an acquisition date for my return?
You do need to enter an acquisition date for an SA900 but not for an SA100. SA900 If you don't enter a date of acquisition on an SA900, online submission will fail. You can enter either the actual or approximate date, as the date is no longer relevant to the calculation of chargeable gains. ...
rating 02 Mar, 2018 Views: 591
How do I sort data I've entered into a wizard?
If the wizard contains an underlined heading, you can sort data by that column: Click on the heading to sort the data alphabetically. Click on the heading again to sort the data in reverse order.
rating 15 May, 2015 Views: 340
Error: My R185 won't print
If you receive an error message when you try to print an R185 it means that the SA900 software hasn't ticked the R185 box. To fix this, carry out the following steps: On the Navigation menu click Form R185 to open the type selection page. Tick the box appropriate for your type of R185. ...
rating 03 Feb, 2015 Views: 255
What penalty will I pay if I miss the filing deadline?
The online filing deadline is 31 January. Registration can take between seven and 10 days, so make sure you register early to allow yourself plenty of time to file. If you file your return after the deadline, HMRC will charge you a £100 penalty. You’ll have to pay this even if: your return...
rating 18 Mar, 2016 Views: 201

Prev Next →
1 2